“Great service . The dress was delivered rapidly .
Unfortunately it was a tiny bit too tight at the top and I had to return it .
Hopefully the refund process ( including the VAT that was paid separately ) will be as fast and efficient as the delivery of the dress”
“Website MISLEADING did not show the dress size ordered was unavailable! Therefore only HALF the order arrived, a jacket to match the dress! However, ALL of the money was taken from my account. I required a specific size for a special occasion. If I had know the item was not available, I would have ordered elsewhere. So I had to send the jacket back. All very inconvenient.”
“They send quickly, but I think it would be fair to warn customers out of Great Britain that they have to pay taxes. I live in the Netherlands and I had to pay 45 € when the package arrived (to customs/DHL). (on top of the 15 € shipping fee I already payed).
I sent them a mail because I wanted to refuse the package, but found out I would have to pay shipping anyway so I left it as it was; they could not do anything for me and told me that by buying it I had agreed with the terms, which of course is true, but if it would have been written more obviously on the site I would never have bought it there. The trousers were on sale there, that's the reason I bought them and not in the Netherlands. Now I payed far more than if I would have bought it here.”
English
