“Cannot speak highly enough of the service. I specifically wanted these trainers and was struggling to find them in my size. Hadn’t heard of Jules B before bit would use again. Ordered Saturday, delivered by DPD Sunday.”
“The bag was sent out very quickly and was well packaged. The bag was sent out with dirty marks along the bottom of it. Was it ex display?. Is so this should have been stated. Offered a refund or exchange but didn’t have the same bag to replace. As I wanted this particular bag I just kept it but very disappointed such an expensive bag was sent out in this condition.I had planned to buy another bag but this experience has now made me wary from buying from this company again”
“You need to fire your software engineer. You've just sent me a request for a review of my new shoes when a simple trawl through your email exchanges would reveal that I have already requested a refund and returned the shoes to you.
It's not difficult - I've done it myself many times when I was writing software.
It just annoys people to find that they are part of a scattergun broadcast approach to marketing that completely ignores individual circumstance.”
“I always have a good on line shopping experience with Julesb. Quick, efficient Service of beautiful things, beautifully packaged and easy returns if necessary.”
“Excellent and speedy service. There is something amiss with your order software though as twice I've got messages saying I have something left in the basket when I've in fact paid for it. This happened the first time and I mentioned it in an email - a member of staff thought it was because I loaded the basket twice to get the discount. But I didn't do this with the second item and still got the same message.”
“first time using this company after this experience would not hesitate buying from them in future, excellent online system, communications perfect and super quick delivery at a great price”
“Loved the dress it just didn’t fit me which was a shame . A bit of a nuisance having to pay to return it when other retailers all now either provide free return labels or collect return items.
But I still love to see the choice provided by independent retailers like Jules B.”
“Very efficient company to deal with. Clothes arrive well packaged with speedy delivery and easy returns with clear instructions as to how to obtain a return label which is cheaper to use than paying at the post office.”
English
