“Really poor quality - looked like something you get from a Christmas cracker - ordered two pairs for presents - one pair arrived faulty and unwearable - tried to return both - due to sub-standard finish - Jules B hid behind their "cannot exchange earrings policy" - will not be using Jules B again needless to say.”
Thank you for taking the time to leave us a review, though I am sorry to hear you have had a poor experience with Jules B.
It is specified on the listing for all earrings and our returns policy that earrings can not be accepted through returns due to hygiene reasons. This is also clarified in the invoice included in all orders, as earrings are automatically crossed out to imply we can not accept them back.
Our team accepted the defective earrings for a full refund, as this is something we could flag directly with the brand. As the other earrings you received were in perfect condition, this is not something we could accept back to flag with the brand, or resell to another customer.
I understand this may be disappointing, however, this is in line with the agreed Returns Policy on our website. I am happy to forward your feedback to our management to review returns of earrings in the future.
If you wish to discuss this further, please do not hesitate to contact our Customer Care team through customercare@julesb.co.uk.
Kind regards,
Jules B: Customer Care Team.
“Love the presentation of the scarf .
It was all wrapped and looked like it had been taken care of .
Not just thrown in a box.
It made it a most wellcoming gift.
Thanks Julesb.”
“I ordered this dress on Monday morning expecting it to be delivered next day as promised, it eventually arrived Thursday! Why advertise ‘next day delivery’ if it’s not?! The dress turned up too late for the event I bought it for, irritating!”
Thank you for taking the time to leave us a review, though I am sorry to hear you had a poor experience with Jules B.
Our dispatch team aim to ship all orders promptly, as we understand how important these purchases may be. Unfortunately, on the date our team dispatched your order, Royal Mail halted all parcel collections into the network due to 'Extreme Weather Conditions', which we were only informed of after our usual collection time. During this period, all shipments processed on a Royal Mail service suffered from delays.
I am sorry to hear the dress did not reach you in time for your event, but I hope you are still delighted with your purchase despite the delay. If you wish to discuss this further, please do not hesitate to send our Customer Care Team at customercare@julesb.co.uk.
Kind regards,
Jules B: Customer Care Team.
“Excellent service and delivery. Regardless of whether sales shopping or not, the products are top notch and so is the way the goods are wrapped and dispatched. Real class act, I try not to get carried away when I visit the website!”
“I am a frequent customer and felt extremely disappointed in the service I received.
you have a policy which separates online from shop purchases and as a result was unable to swap same items with the shop.
if you really care about customer Service give me a call for details.
if not, I will be a much less frequent customer than for years previously if at all
stuart milligan”
Dear Stuart,
Thank you for taking the time to leave us a review, though I am sorry you have had a poor experience.
As our stores operate on different systems than our Head Office where our returns team operate, stock available in-store can not be exchanged in place of a web order. I understand this is frustrating, so please accept our apologies. Your feedback has been flagged to our management for their consideration.
Should you wish to return items purchased online, our colleagues in-store are happy to accept the items to be transferred to our Head Office for a refund or exchange free of charge.
If you have any queries or concerns that you wish to discuss further with our Customer Care team, please feel free to send us an email through customercare@julesb.co.uk.
Kind regards,
Jules B: Customer Care Team.
“Great communication Jules B, from submitting my order to receiving my coat!
Delivery as advised too, which was super quick!
Fantastically easy process, thanks so much!”
“Love Jules B - first stop when I’m looking for quality wear. Always prompt delivery and, as I usually buy as gifts for my husband, packed beautifully.”
“Excellent service, quality items dispatched and received very quickly. Nicely packaged, gives a feeling of customer focus.
Will definitely use again.”
“I love Jules B for stocking interesting designers. I love the photos that show garments from all sides, so very helpful. I’m happy to see Oska here and at such brilliant prices. Super fast free delivery too.”
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