JT Spas Reviews

Name: JT Spas
Rating: 4.22

4.2 Rating 249 Reviews

81 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been meaning to write this review for some time now only just got around to it. I purchased 2Bliss Chrome Square TMV2 Thermostatic Fixed Head Shower with Riser Rail and Detachable Head from JT Spas a couple of months ago one of which is installed. Couple of months on and I am delighted with both the shower head and the service I received from JT Spas. I had read some pretty awful reviews about them prior to purchase so I phoned up and spoke to them directly prior to purchase. As they said, happy customers rarely ever leave reviews, hence I am changing that! There were also problems with their card verification authorisation which blocked my credit card payment, again a bit annoying, but not JT Spas fault. In the end, although wary of doing so, I made the payment by bank transfer, again thankfully without issue. I guess the best compliment I can pay them I would happily purchase form them again in the future.”

Helpful Report

Posted 6 years ago

“Quality product & service. Large shower tray was delivered at designated time and no waiting in all day. We were delighted with the finish to the tray but unfortunately our tiler dropped a tile and chipped the surface, however customer services spoke to the manufacturer on our behalf and helped to resolve our problem. I highly recommend them.”

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Posted 6 years ago

“JT Spas were very helpful in replacing a faulty shower door without any quibbles. It is refreshing to find a company with such good customer service nowadays.”

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Posted 6 years ago

“I needed a replacement thermostatic cartridge for my shower, but was uncertain which type to order. I emailed JT Spas and had excellent communications with Derek who made sure the correct one was dispatched. It arrived promptly, fitted easily and worked perfectly. If only all online purchases were this straightforward. Thanks again Derek!”

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Posted 7 years ago

“My order was delivered in full, on time and items as described apart from vanity cabinet soft close only applied to cupboards, the drawers are not soft close!”

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Posted 7 years ago

“Placed a multi item order with J T Spas and received 5 star service. Would highly recommend. Not only quality products at great prices but great customer service too. Ask for Polly. What she promises is what happens and I would have no hesitation returning back to JT in the future.”

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Posted 7 years ago

“Quality goods at a great price backed by speedy delivery”

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Posted 7 years ago

“Outstanding customer service and delivery. Highly recommended. Thanks.”

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Posted 7 years ago

“I found the bath I loved for a very reasonable price. The process of purchasing online was very simple and straightforward. The delivery was within a few days and I was telephoned to arrange for a convenient day to take delivery. Would definitely use them again and happily recommend them to friends and family.”

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Posted 7 years ago

“From the moment they picked up the phone to take my order, to 48hrs later to it being delivered. The service and manner was highly professional. I will have no hesitation in using them again and would highly recommend them. Dave Cotton Staffordshire”

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Posted 7 years ago

“I got the best deal from here .great collection in great rate”

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Posted 8 years ago

“Very quick delivery. A+++”

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Posted 8 years ago

“Item received promptly, on time and in good shape. Very happy with the shower and service we received. Please to recommend to one and all. Thank You”

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Posted 8 years ago

“Very good service. Well packed and sent quickly.”

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Posted 8 years ago

“Extremely well priced shower screen, good quality item which included support bar and profile...I expected to have to pay separately like other outlets. I would definitely recommend.”

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Posted 8 years ago

“I had shower boarding - delivery was very quick and the boarding is of a very high standard and was on offer at £58 - looks absolutely gorgeous! I am about to order another one to make a bath panel”

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Posted 8 years ago

“Very good service and pleasant people deal with. Would strongly recommend. Pat Barton on sea”

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Posted 8 years ago

“Very quickly delivered”

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Posted 8 years ago

“Very good quality product as before, and quick to get to us. Thank you”

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Posted 8 years ago

“All arrived well packaged, no damage and delivered on time”

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Posted 8 years ago

JT Spas is rated 4.2 based on 249 reviews