Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,523 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted the company via email to cancel my order and got no response. About 12 days later the product was delivered. I'm not happy because I've lost money that I needed on an order I wanted to cancel and still have had no response.”

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Posted 4 years ago

“Beautiful! Arrived within days, well packaged and a beautiful purchase. Thankyou.”

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Posted 4 years ago

“Chuffed to bits with the Jewellery set.”

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Posted 4 years ago

“This is a pretty bracelet. The reason for giving it 4 stars is that it is a lot thinner in the flesh than it is in the picture. I bought a similar one a couple of years ago which was far more substantial, but about the same price.”

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Posted 4 years ago

“Lovely bracelet and earrings. Perfect for her to wear at wedding”

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Posted 4 years ago

“Quality Jewellery from Jon Richard. Arrived on time, great service.”

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Posted 4 years ago

“Fabulous necklace to match my earings and bracelets”

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Posted 4 years ago

“Paid for express delivery 3 days ago still hasn’t even been dispatched. Nobody answers messages and you just get ignored. Awful service”

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Posted 4 years ago

Hi, sorry to hear this. Please contact our customer service at customerservice@jonrichard.com, they can resolve this issue for you.

Posted 4 years ago

“Really pleased, arrived I time, lovely quality and good price. My earrings looked fab with my mother of the bride hat and dress.”

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Posted 4 years ago

“Tree of Life Bracelet brought for a present absolutely lovely”

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Posted 4 years ago

“Poor quality item, not elasticated enough. Could of bought something of better value for less money. Disappointed.”

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Posted 4 years ago

“Excellent service and products.”

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Posted 4 years ago

“Not received sent 3 emails no response. Rang 4 times no answer would not buy again.”

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Posted 4 years ago

Hi, we are really sorry about this. Please email customerservice@jonrichard.com with your order information and that will look into this. Thank you, Jon Richard

Posted 4 years ago

“Loved my earrings I received honestly stunning pair ❤️”

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Posted 4 years ago

“Bought these to replace a similar order which I didn't receive from TKmaxx. Thought the earings were gorgeous but after receiving the item, I noticed that the stones on both blue sets aren't smooth. They feel and look rough. Slightly disappointed as I thought it's a reputable brand the quality would be great.”

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Posted 4 years ago

“Wrong product sent, so missed out on gift for a friend, i am really disappointed, i was sold a product that was out of stock, so took my money then expected me to go through hassle of returning the product I didn't want. no compensation offered. In the end I kept the product which will sit in a cupboard doing nothing:( a waste of my time and money.”

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Posted 4 years ago

“I've purchased a few items from this brand and I've been very happy with all of them.”

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Posted 4 years ago

“Huge choice of luxury jewellery. Great value. Delivered quickly and we'll packaged.”

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Posted 4 years ago

“Welly experience sucked if you guys and lady's can not find this item for me. So besides that 3veryrhing I'd and a-okay.”

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Posted 4 years ago

“Very pleased with my purchase.”

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Posted 4 years ago

Jon Richard is rated 4.4 based on 5,523 reviews