John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,854 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,854 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“average service, administration costs too expensive compared to other brokers, product knowledge good. after sales service poor.”

Helpful Report

Posted 10 years ago

“End result was good in that I believe a competitive deal was brokered. Initial point of contact was excellent thereafter things wenrt downhill rapidly. As is the custom you clearly invest heavily in recruiting the best people in your salesforce. It is equally clear that once you have secured the customer the service that follows is decidedly second rate.”

Helpful Report

Posted 10 years ago

Thank you for your review. I am pleased to hear that we managed to achieve a competitive rate for you, but I am sorry to hear you didn't have a consistent service from initial contact to completion. Our focus as a business is to provide excellent customer service and feedback like yours is much appreciated. Hence we will look into what happened on your case and arrange further training to avoid a repeat experience. Thanks again Adam, Compliance

Posted 10 years ago

“I am possibly a tricky customer as I am overseas but sometimes I get asked for things I simply don't have! Otherwise good prompt replies on the email and the results do happen in time.”

Helpful Report

Posted 10 years ago

John Charcol is rated 4.9 based on 2,854 reviews