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Jacks Garden Store Reviews

4.9 Rating 657 Reviews
100 %
of reviewers recommend Jacks Garden Store
Company Reviews Metrics Info
4.9
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Jacks Garden Store Reviews
Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

Write Your review

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mel
Verified Buyer
“Excellent product excellent service”
Helpful Report
Posted 6 years ago
Joe
Verified Buyer
“Jacks Garden Store were very helpful in organising the delivery of a pergola. It arrived without any problems, and Jo always replied immediately to my email queries.”
Helpful Report
Posted 6 years ago
Hi Joe. Thank you so much for your positive review. It's always good to know we are getting our customer service right! I'm sure your pergola will take pride of place in your garden. Thank you again for your order and if I can help with anything in the future please let me know. Best wishes Jo
Posted 6 years ago
Philip
Verified Buyer
“Excellent service, product arrive as expected with no problems, I did have need to obtain a new bracket which I had lost, Jo was really helpful and a new bracket arrived the next day with no charge. I would not hesitate in recommending Jacks Garden Store and special thanks to Jo. The lifetime 7x5 Shed I purchased is a good product which I would also recommend.”
Helpful Report
Posted 6 years ago
Hi Philip. Thank you so much for your positive review and comments. It's always good to hear from happy customers and to know we are getting our customer service right! Thank you again for your order and if I can help with anything in the future please do let me know. Best wishes Jo
Posted 6 years ago
Katrina
Verified Buyer
“Excellent customer service. The arch arrived when expected, and within a few days it was erected. All parts intact and excellent quality. Looks fabulous in my garden, I would highly recommend the company and certainly use them again.”
Helpful Report
Posted 6 years ago
Hi Katrina. Thank you so much for your positive review. I'm so glad you are happy with the arch - I'm sure it has taken pride of place in your garden :-) Than you again for your order and if I can help any further in the future please let me know. Best wishes Jo
Posted 6 years ago
Gemma
Verified Buyer
“Brilliant customer service”
Jacks Garden Store 5 star review on 18th August 2018 Jacks Garden Store 5 star review on 18th August 2018
Helpful Report
Posted 6 years ago
Hi Gemma. Just a quick email to say thank you for your positive review. It’s always good to hear from happy customers and to know we are getting our customer service right! It was lovely seeing the photos of the cabin. Would you be happy for us to use these on our site? Thank you again for your order and if I can help with anything in the future please do let me know. Best wishes Jo
Posted 6 years ago
Valerie
Verified Buyer
“Very helpful, friendly and excellent service. Would highly recommend them.”
Helpful Report
Posted 6 years ago
Hi Valerie. Thank you so much for your positive review and recommendation. I do hope you are now enjoying your barbecue in this glorious weather :-) If I can help any further with anything in the future please do let me know. Happy barbecuing :-) Best wishes Jo
Posted 6 years ago
Maurice
Verified Buyer
“First class service all round especially customer sevice.Quality product, build instructions easy to follow.All parts clearly labelled.I decided to put shingles on the roof which I would recommend for a professional finish. I strongly recommend the company and product.”
Helpful Report
Posted 6 years ago
Hi Maurice. Thank you so much this lovely review. I'm so glad you are happy with the cabin and it's always great to know we are getting it right with our customer service! Enjoy keeping fit in the cabin :-) Best wishes Jo
Posted 6 years ago
Anonymous
Verified Buyer
“Top notch service!! Very friendly and quick responses to follow up questions. Could have not been any better.”
Helpful Report
Posted 6 years ago
Anne Dewar
Verified Reviewer
“Lovely table and chairs just what I wanted. Thank you for the letter, nice touch . Anne Dewar....”
Helpful Report
Posted 6 years ago
Andy
Verified Buyer
“We bought a new garden table from Jacks Garden Store - super product, good price, great customer service and on-time delivery. Thank you Jacks!”
Helpful Report
Posted 6 years ago
Stephen
Verified Buyer
“Fantastic garden seat, quick delivery, and very helpful and friendly telephone inquiry service”
Helpful Report
Posted 6 years ago
Hi Stephen. Many thanks for your lovely review - it's always great to hear that we are getting it right. I'm very glad to hear you are happy with your bench - it's arrived just in time for the lovely spell of weather we are having. Perfect for a sunny afternoon :-). Thank you again for your order and if I can help with anything further in the future please do let me know. Best wishes Jo
Posted 6 years ago
Brian
Verified Buyer
“excellent communication with customer, clear concise and helpful.”
Helpful Report
Posted 6 years ago
Maria
Verified Buyer
“Friendly and helpful customer service. Good quality garden store at a reasonable price.”
Helpful Report
Posted 6 years ago
Jane
Verified Buyer
“A friendly, personal service, with prompt replies to all enquiries. A good price for a good product. I will be very happy to order with Jacks Garden Store again.”
Helpful Report
Posted 7 years ago
Mr
Verified Buyer
“Fantastic service. Jo Hazelton kept me informed at all stages of the buying process. The product I ordered was out of stock with the supplier but Jo was on the ball and notified me when it would be available, chasing it up on a regular basis. I would 100% used jacksgardenstore again.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Very efficient in replying to my email enquiry and extremely helpful over the phone. I am so pleased with my garden shelves!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“You delivered what I ordered and what I paid for.”
Helpful Report
Posted 7 years ago
Alan H
Unverified Reviewer
“I got this at the cheapest price, it was out of stock but I was informed when it would be available and shipped, It was, with no problems. A nice addition to the garden. Excellent service without fault.”
Helpful Report
Posted 7 years ago
Dave
Verified Buyer
“Okay Jo, as you asked. Brilliant customer service from Jacks Garden Store when purchasing the Rowlinson Garden Arbour recently. The Price was the best i found after surfing the net, but I had a few issues in the assembly of the Arbour. It was all sorted though, and the issues were addressed and sorted very well by Jo. The product was great and I really couldn’t fault Rowlinson or Jacks at all for a 6 star customer experience. Would use again without hesitation. Dave”
Helpful Report
Posted 7 years ago
Hi Dave. Thank you so much for the lovely review. I am sorry there were problems initially with the arbour but glad we managed to sort things quickly for you. We just need some good weather now so you can enjoy your arbour! Thank you again for your order and if I can help any further with anything in the future please do let me know. Best wishes Jo
Posted 7 years ago
David
Verified Buyer
“Very professional, great follow up and attention to detail. Made me feel that I was a very important customer. Delivery arrangements and timing absolutely perfect. Would certainly use Jacks again. Thankyou”
Helpful Report
Posted 7 years ago
Jacks Garden Store is rated 4.9 based on 657 reviews
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