Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 657 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick easy ordering Arrived on time Quality excellent Looks great in the garden surrounding a very young Magnolia Would certainly shop here again and even recommend to friends and family”

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Posted 5 years ago

“Great service. Wonderful product”

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Posted 5 years ago

“Great bench, very nicely "antiqued" and looks a treat in our garden. Highly recommended.”

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Posted 5 years ago

“Furniture arrived on time and well packaged. Helpful delivery staff. Unpacked furniture is exactly as the picture and is well made. We have lacquered the bench to make the powder coating on the bench last longer.”

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Posted 5 years ago

“Extremely happy with our BBQ firepit table set and the service was exceptional - I was contacted personally to confirm delivery as well as being sent photos of the item prior to delivery to check I was totally happy with the item. They also have an excellent policy of checking for potential fraud if payment address and delivery address are different. Would definitely shop with Jack's again. Thank you.”

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Posted 5 years ago

“Very good service, delivered on time. Recommended installation team were excellent and kept me in formed regarding the build. Encountered one issue in that the rubber roofing material was the wrong size and reported on the day and replacement arrived the next morning. This was handled very professionally and extremely happy with the result. I have now just got to paint it!”

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Posted 5 years ago

“From first placing my order though to delivery and resolving an issue with one of the goods I found Jack's Garden Store a pleasure to deal with. I would certainly recommend them to do business with and will be shopping with them again.”

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Posted 6 years ago

“We ordered a Hampton garden seat, which was unfortunately damaged, we believe in transit. This was replaced straight away and our new seat arrived within two days of reporting the problem. Very helpful and speedy customer service!”

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Posted 6 years ago

“Delighted with the personal fantastic service and now have a beautiful quality log cabin in my garden.. massive thanks to all and especially Jo who was so helpful..would definitely recommend this company..Lynn.Alford. Aberdeenshire...”

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Posted 6 years ago

“I wouldn't hesitate to use Jacks Garden Store again. They were so helpful in chasing up my order and keeping me informed and finally checking to make sure it had arrived. Superb service.”

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Posted 6 years ago

“Great company, competitive prices, quick delivery, very happy with my product.”

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Posted 6 years ago

“5*. Excellent company to deal with. Jo extremely helpful. Wonderful quirky thank you letter received from them, thanking me for placing an order with their company along with an unexpected surprise present that came in the post the same week. I wish more companies were a delight to order from like Jacks.”

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Posted 6 years ago

Hi Carole. Thank you so much for your positive review. It's always lovely to hear that we are getting it right :-) I'm glad you liked the letter and present. Thank you again for your order - if I can help with anything further in the future please do let me know. Enjoy your shed! Best wishes Jo

Posted 6 years ago

“So quick and helpful .... and a great value garden office . Highly recommend this company .”

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Posted 6 years ago

“Very helpful and efficient service. I felt like a truly valued customer which makes a change from other suppliers who just want ones order.”

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Posted 6 years ago

“I initially attempted to order a number of items online in November 2018, however they were out of stock. I was subsequently contacted by Jo at Jacks Garden Store stating that she would email me should the items become available. In January 2019, Jo recontacted me with a number of options, resulting in us purchasing a garden set, parasol and cushions. Unfortunately the parasol base I required was no longer available however Jo very kindly emailed me a photograph of the type of base I would need to fit the table I had purchased. I was contacted within a matter of days by the delivery company and took delivery of my items within 6 days of placing the order. Jo was friendly and efficient and the overall customer service from this company has been second to none. I would not hesitate to recommend them.”

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Posted 6 years ago

“Jo in the office always responded to my questions quickly. Nothing was too much trouble and if she couldn't answer them, the installation team also got back to me really quick. On the day the installation guys worked non-stop. My overall experience with this company was that the staff were polite, helpful and efficient. I would always recommend.”

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Posted 6 years ago

“My order was time critical, so I emailed Jacks garden store on a Friday with my timescale. I received an instant response from a very helpfull Joanna who double checked some details with me, and confirmed she could get my order delivered to meet my needs. Following Monday item dispatched. Tuesday delivered, perfect condition Durango fire pit table of excellent quality. This is the first time I've used Jacks garden store, and as a not easily pleased self employed builder, used to being let down by companies, this was a five star professional experience. It will be my first port of call for anything garden from now on. Thanks again Jacks garden store and Jo.”

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Posted 6 years ago

“Jo was very pleasant, prompt and helpful in answering my query re the assembly instructions for a mini store, and then in arranging for replacements for damaged pieces, keeping me informed along the way.”

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Posted 6 years ago

“Superb friendly, helpful and efficient service. Definitely a cut above the rest.”

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Posted 6 years ago

“Friendly, helpful service, couldn’t ask for more!”

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Posted 6 years ago

Jacks Garden Store is rated 4.9 based on 657 reviews