IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,395 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,395 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

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English

“Very quick delivery and great quality item”

Helpful Report

Posted 1 year ago

“I received the wrong order. I emailed customer service and someone directly who I had already been speaking to regarding delivery. And I have not heard back from either yet.”

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Posted 1 year ago

Hi Hayley, Many thanks for your review. I am sorry to hear this. Please kindly refer back to the email chain where I can see that a member of the team has responded this morning for you. Many thanks

Posted 1 year ago

“Fabulous as always, I love my new rucksack on wheels. Lightweight & lots of individual pockets & can I love how practical this is for travelling. Delivery instructions were on point, notified timed delivery, perfecto 🙌🏽🤩. Thank you 🙏🏽”

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Posted 1 year ago

“Initially very pleased with the case, looks smart and arrived promptly. However, the night before travelling we weighed the case when packed (23kg) and the handle snapped off on one side. Managed to put it back in place so it looks fine but should easy withstand 23kg. Unfortunately, too late to send back and do anything about it. Just hope it survives the trip and doesn’t cause and issue. As this has to do for a full year’s travelling. Also, the pull along handle is very stiff and doesn’t release easily.”

Helpful Report

Posted 1 year ago

Hi Sasha, Many thanks for your review. I am sorry to hear this. Please do not hesitate to contact our customer service team directly on ITL_contact@itluggage.co.uk should you wish to receive any further assistance regarding this matter, and they would be more than happy to help. Many thanks

Posted 1 year ago

“Realisable and trust worthy company”

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Posted 1 year ago

“Lovely suitcase now ordered medium. Fast delivery”

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Posted 1 year ago

“Slight delay of 1 out of 2 deliveries but IT responded and delivered ok.”

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Posted 1 year ago

“Broken already and I haven’t even left home yet!!!!”

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Posted 1 year ago

Hi Ross, Many thanks for your review. I am sorry to hear this. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this further for you. Many thanks

Posted 1 year ago

“Great service and great suitcase”

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Posted 1 year ago

“Very solid, love it”

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Posted 1 year ago

“Good case, good price and good delivery.”

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Posted 1 year ago

“Great suitcase I have invested in a cover to Protect from being damaged when travelling It’s a fab colour classy. Wheels are so manoeuvrable Although didn’t realise weighed over 4 kg ( just have to cut down on packing my shoes )”

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Posted 1 year ago

“Lovely suitcase, the 2nd I have purchased this year. Good quality. I would recommend IT suitcases.”

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Posted 1 year ago

“Great value for money and really good quality would highly recommend”

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Posted 1 year ago

“So happy with the cases , beautifully made and so classic. So happy with the 10year guarantee also. Would definitely recommend this company.”

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Posted 1 year ago

“Ok but not has good and sturdy has the last one I owned.”

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Posted 1 year ago

“Unable to speak to anyone and takes to long to sort out any issues l have phoned but to no avail”

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Posted 1 year ago

Hi Geoffrey, Many thanks for your review. I am sorry to hear that your customer service query is yet to be resolved. I can see via the email chain that the team have attempted to respond to your emails on multiple occasions but these seem to not be making it through to yourself. Please kindly advise via social media whether there is an alternate email address we can use to get these through to you at all. You can find us @itluggage on Facebook and Instagram. Many thanks

Posted 1 year ago

“I am unable to give a review as the luggage has not yet been delivered. I received an email from Evri on Thursday 29th August saying they had received my luggage parcel. The next day they emailed to say there was a delay and they would let me know when it would be out for delivery. I have heard nothing since. I am most displeased and would be very grateful for anything you can do to rectify this situation, as I am due to travel soon.”

Helpful Report

Posted 1 year ago

Hi Elaine, Many thanks for your review. I am sorry to hear that you are experiencing delivery issues regarding your order. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers. We do not seem to have received any email correspondence from yourself regarding this matter. Should you wish to receive any further assistance at all, please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this for you. Many thanks

Posted 1 year ago

“I’m honestly so upset that this company uses such a poor delivery courier. Have been waiting over 2 weeks for my suitcases, I’m due to go away in 4 days and doubt I’ll have them by then so now stuck in a catch 22- if I cancel and ask for a refund it won’t be fulfilled in time and I still won’t have my suitcases. Very disappointed and frustrated.”

Helpful Report

Posted 1 year ago

Hi Kizzy, Many thanks for your review. I am sorry to hear that you have experienced delivery issues regarding your order. However, I have looked at the Yodel tracking and it seems that the parcel may have been delayed due to re-scheduling deliveries and amending the address both in which have been requested by yourself. Nevertheless, I do sincerely apologise that your parcel has not yet been received. I can see that you have also contacted us via email where a member of the team has now responded for you. If you wish to receive any further assistance regarding this matter at all, please do not hesitate to advise back via the email chain. Many thanks

Posted 1 year ago

“The suitcase is ideal for my needs especially the front compartment where i can store my travel documents. My only concern was with the delivery. When the suitcase arrived, the box had been damaged and the suitcase was visible through the large hole in the cardboard box. Luckily the suitcase does not appear to be damaged. I suggest you employ a different delivery firm with a van rather than crammed in the back of a car where damage can occur to the packaging. It could have been a lot worse.”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,395 reviews