IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,411 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 4th May 2026

Katherine Forster

Brenda Sidnell

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

346

Anonymous

Anonymous // 01/01/2019

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English

“Amazing! Quick delivery - great service! Really well designed - can't wait to use them!”

Helpful Report

Posted 1 year ago

“My husband bought me this case my first small suitcase as I can’t manage big ones anymore! It is a sturdy case brilliant design for packing and my husband said it was a good price! I think the reason for this is the colour of the case and the fact that the zip is a different colour because of this reason I am very disappointed!”

Helpful Report

Posted 1 year ago

Hi Phil, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with the cosmetic appearance of your gifted suitcase. However, I am happy to hear of your high reviews regarding the design, sturdiness and price point. If you require any assistance in the future at all, please do not hesitate to get in touch with our customer service team on ITL_contact@itluggage.co.uk. We wish you many happy travels! Many thanks

Posted 1 year ago

“I canceled my order due to the fact that the item couldn’t be left in a safe place which would of been our shed which most deliverys are left For us there but that was to much to ask so I asked for a refund And the company lost business”

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Posted 1 year ago

Hi Elaine, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. To confirm, the fact that the parcel could not be left in a safe place is down to the courier's discretion and is in no way related to itLuggage, however, I can only apologise for this on their behalf. I can see that you requested for the item to be returned to ourselves via the email chain, with a full refund to be processed. Please do not hesitate to get back in touch via the email chain should you require any further assistance in the meantime. Many thanks

Posted 1 year ago

“Absolutely delighted with my new luggage , can’t wait to use them on my 1st ever cruise next July 😃”

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Posted 1 year ago

“Having to return to due to being delivered with a check in it. But must say that the customer service reply and help has been really easy to deal with and have responded in great time. Hope the rest of the process will as easy”

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Posted 1 year ago

Hi Ivor, Many thanks for your review. I am sorry to hear that your item was delivered with a fault. However, I am happy to hear that we could be of assistance and this matter has been dealt with swiftly for you I can see that your collection is in the process of being arranged, however, please do not hesitate to get back in touch via the email chain should you require any further assistance in the meantime. Many thanks

Posted 1 year ago

“I still didn’t receive my order as delivery company returned it to the shop still no one contacted me as I want my order the money been taken from my account but I don’t have my suitcases or money”

Helpful Report

Posted 1 year ago

Hi Patrycja, Many thanks for your review. I am sorry to hear that you experienced delivery issues regarding your recent order. However, I can see via the email chain that having a further case dispatched was requested by yourself, with the tracking information for this now being provided. Please kindly advise how we may be of further assistance? Many thanks

Posted 1 year ago

“Dear It luggage, I don't know what is happening with your delivery, Evri company, but my parcel is still with them from 6th August. They couldn't deliver, now returning back to It luggage, on its way.Today is 22nd August. Really??? What time will it be solved then? You should consider another delivery company. Thanks for the nothing.”

Helpful Report

Posted 1 year ago

Hi Andrea, Many thanks for your review. I am sorry to hear of the delivery issues in which you have experienced. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers. However, we do not seem to have received any email correspondence from yourself regarding this. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this further for you. Many thanks

Posted 1 year ago

“It was good for what it was intended for.”

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Posted 1 year ago

“Excellent product at a good price and quick delivery”

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Posted 1 year ago

“Exceeded expectations very nice bag”

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Posted 1 year ago

“The size of the suitcase comes up a little smaller then the average medium case. However it is expendable.”

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Posted 1 year ago

Hi Virginia, Many thanks for your review and feedback, this is very valuable to us and we will be sure to take this on board. Please do not hesitate to get in touch with our customer service team directly on ITL_contact@itluggage.co.uk should you require any assistance in the future at all. We wish you many happy travels! Many thanks

Posted 1 year ago

“Luggage set chosen was as detailed at the time of purchase. Delivery was prompt and package was undamaged.”

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Posted 1 year ago

“British company, world class products.”

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Posted 1 year ago

“Really stylish and ideal for cruising. Lots of space and easy to move. Love the gold colour.”

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Posted 1 year ago

“Good quality and value for money. Quick dispatch time too.”

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Posted 1 year ago

“Still not received my luggage set ordered 10 days ago, should be a 2 day delivery, I've emailed twice....still no reply...shocking customer service.”

Helpful Report

Posted 1 year ago

Hi Mark, Many thanks for your review. I am sorry to hear that you are experiencing delivery issues regarding your order, this is certainly not the standard we expect from our courier. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve them as quickly as possible for our customers. Please kindly refer back to the email chain where a member of the team has responded as of this morning. We hope to resolve this matter asap for you. Many thanks

Posted 1 year ago

“Very disappointed. My order never arrived, then no one seems to work after 5pm on a Friday so couldn’t follow up or ask for help with Evri who has seemingly stolen my order.”

Helpful Report

Posted 1 year ago

Hi India, Many thanks for your review. I am sorry to hear that you experienced delivery issues regarding your order, this is certainly not the standard we expect from our courier. Please kindly be aware that our office hours are 9am-5pm Mon-Fri. However, I can see via the email chain that this matter has now been fully resolved, with your full refund processed. Please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks

Posted 1 year ago

“I do understand I got my two luggage bags from sale and I think it should have been packaged a bit better. At the end of the day, I did not get them for free, I paid for them and they should have been more careful with the packaging. The cardboard box they came in was ripped exposing the items to dust and other things. Overall they are nice luggage bags.”

Helpful Report

Posted 1 year ago

Hi Omotoyosi, Many thanks for your review and feedback, this is very valuable to us and we will be sure to take this on board. If you wish to receive any further assistance regarding this matter, or any further assistance in the future overall, please do not hesitate to contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to assist. Many thanks

Posted 1 year ago

“I ordered a child’s suitcase and paid for next day delivery, unfortunately the delivery service used didn’t deliver it the next day and I was left without case on the day of our flight. However the customer service did respond very quickly and gave me my money back. I would order again from IT but give myself a couple of days before I fly.”

Helpful Report

Posted 1 year ago

Hi David, Many thanks for your review. I am sorry to hear that you experienced delivery issues regarding your order, this is certainly not the standard we expect from our courier. However, I am happy to hear that the matter was resolved swiftly. Please do not hesitate to get back in touch should you require any further assistance in the future at all. Many thanks

Posted 1 year ago

“Luggage looks great though we’ve to use it first! I was a little disappointed that next working day delivery wasn’t actually the next working day & after trying to contact to ask as few times about this I gave up.”

Helpful Report

Posted 1 year ago

Hi Sara, Many thanks for your review. We are so happy to hear that you are loving your new itLuggage so far. However, we do not seem to have received any email correspondence from yourself regarding the next-day delivery. If you still wish to receive assistance on this matter, please kindly resend your email directly to ITL_contact@itluggage.co.uk and a member of the team would be happy to look into this for you. Many thanks

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,411 reviews