IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.27

4.3 Rating 7,262 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 30th March 2026

Lindsey Ladds

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

345

Anonymous

Anonymous // 01/01/2019

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English

“Met my needs. Beautiful and smart looking hand luggage. Also suitable lovely for weekend trips.”

Helpful Report

Posted 2 months ago

“I ordered and paid for the suitcase but it never arrived. As a result the order was cancelled by IT Luggage and when I went to reorder the item was out of stock. V v poor customer service”

Helpful Report

Posted 2 months ago

Hi Catrin, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that in light of this matter, a full refund was processed accordingly as per standard policy. Nevertheless, should you require any further assistance in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 2 months ago

“Love it!!! Gorgeous so classy colour is pretty lots of space 3 piece set 10/10 Can’t wait for my holiday”

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Posted 2 months ago

“It is absolutely beautiful - it is a gift for my daughter but I have looked at it. The delivery was absolutely fantatic. I ordered it in the evening and it arrived the next day - exceptional”

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Posted 2 months ago

“It arrived in good time as stated, but was too small, I asked to return and replace with next size, DPD collected the parcel but still not received replacement or refund, I go back to Spain next week,”

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Posted 2 months ago

Hi Julie, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Please kindly be aware that we do not offer exchanges I'm afraid. Therefore, your refund will be processed accordingly within 10 working days from the date the successful collection took place, as advised directly within the email chain. However, should you require any further assistance in the meantime at all, please do not hesitate to get back in touch. Many thanks

Posted 2 months ago

“Love my new purchases. New cabin bags for the top of our it suitcases. Great value for money and can't wait to put them to the test soon!”

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Posted 2 months ago

“I’m very disappointed with my experience with IT Luggage. I received a damaged item straight out of the box, which was frustrating enough, but I followed their return procedure exactly as instructed. After going through the hassle of packaging it back up and sending it off, I was then told the item was out of stock and couldn’t be replaced. At no point was this mentioned before I returned it, and the whole process felt like a complete waste of time. Instead of a straightforward exchange, I was left without the product I originally paid for and had to chase up what should have been a simple resolution. Overall, a very poor customer experience. I won’t be purchasing from IT Luggage again.”

Helpful Report

Posted 2 months ago

Hi Wayne, Many thanks for your email. I am sorry to hear that the item originally arrived with imperfections, and the desired item had then fallen out of stock upon return. However, I can happily see that in light of this, your refund was processed on the same day that this was requested. Nevertheless, should you require any further assistance in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 2 months ago

“They are so good I bought another one”

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Posted 2 months ago

“Small but perfectly formed! This is great for a couple of nights away.”

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Posted 2 months ago

“Suitcase and matching bag lovely always buy I T cases love how light they are”

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Posted 2 months ago

“Perfect in every way, came the next day i love both my suitcase and the carry on bag just the right size and weight”

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Posted 2 months ago

“If only I had a case to comment on. It was never delivered, Evri report it was returned from their depot, IT has not responded to my queries. Very disappointing”

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Posted 2 months ago

Hi Carey, Many thanks for your review. I am sorry to hear this. Unfortunately, as the courier is a separate company to itLuggage we would advise that any feedback is best advised to them directly, however, I would like to sincerely apologise on their behalf. On our behalf, I can happily see that an update has now been provided for you directly within the email chain. Please kindly refer back to this email chain, where any/all further assistance can be provided as required. Many thanks

Posted 2 months ago

“i wanted to purchase another peice of the set told out of stock and no date availiable for replenishment”

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Posted 2 months ago

“We liked the style but the zip tabs are strange because they are at an angle”

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Posted 2 months ago

Hi Debbie, Many thanks for your review. I am sorry to hear that you are not 100% satisifed with your recent purchase. Should you require any further assistance regarding this matter at all, please do not hesitate to reach out directly via the 'Contact Us' form on our website, where the customer service team would be happy to help. Many thanks

Posted 2 months ago

“Great Service and good quality cabin bags”

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Posted 2 months ago

“Fabulous luggage very happy with my purchase not used yet but will soon I love the colours very classy”

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Posted 2 months ago

“I was amazed how quickly my order arrived . The bag is a little smaller than I expected ,but the quality is very good .”

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Posted 2 months ago

“Nice and easy to order and delivered prompt”

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Posted 2 months ago

“This cabin hand luggage is a perfect size, well made and great value for money”

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Posted 2 months ago

“Great price and good quality case and very quick delivery”

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Posted 2 months ago

IT LUGGAGE is rated 4.3 based on 7,262 reviews