IT LUGGAGE Reviews

Name: IT LUGGAGE
Address: Luggage House, John Tate Road, Foxholes Business Park, Luggage House, John Tate Road, Foxholes Business Park, Hertfordshire
Rating: 4.26

4.3 Rating 7,469 Reviews

80 %

of reviewers recommend IT LUGGAGE

4.3

Based on 7,469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 10th March 2026

Juliet Ojeogwu

IT LUGGAGE 5 star review on 20th February 2026

Terence Neil Hambleton

IT LUGGAGE 5 star review on 17th February 2026

Sheree Welsby

IT LUGGAGE 5 star review on 16th February 2026

Wendy Buckingham

IT LUGGAGE 5 star review on 31st January 2026

Mrs Oksana Cartmill

344

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Luggage arrived on time and great condition. Looks great and smart”

Helpful Report

Posted 1 year ago

“My order never arrived a week after purchase- awaiting a refund.”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear of the delivery issues in which you experienced. I can see that your full refund has now been processed as per your request. However, should you require any further assistance at all in the future, please do not hesitate to get back in touch. Many thanks

Posted 1 year ago

“We were sent the wrong case and now having to sort out a return and replacement. Hassle we didn't expect to be having. Having to organise someone to be home for collection and delivery as well.”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear that you received the incorrect case, please accept my sincere apologies for this. I can see via the email chain that a collection of this has now been arranged and confirmed with yourself, with the correct suitcase also on the way to yourself via DPD. However, should you require any further assistance in the future at all, please do not hesitate to get back in touch. Many thanks

Posted 1 year ago

“Only received the small one when ordered a 3 peice and no reply when told about it”

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Posted 1 year ago

Hi Kyle, Many thanks for your review. I am sorry to hear that you are experiencing issues regarding the delivery of your order. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers. Please kindly be aware that we work from oldest to newest throughout the inbox, so with each new email received this will take your email chain back up to the top of the inbox, therefore, increasing the waiting time for a response. We also usually advise of a 24-48hr response period, although this may vary during peak periods like we are currently working through. I can see that your most recent email was received as of this afternoon, please be assured that a member of the team will be back in touch in due course. Many thanks

Posted 1 year ago

“The service has been dreadful! Next day delivery is non-existant! It takes days if not doesn't arrive at all. We ordered 4 cases for our holiday, only three arrived after waiting several days. The fourth still shows as awaiting at the courier and they have not yet received it. IT Luggage unable to respond to emails to say where it is, still waiitng to find out! We then asked for a refund on that one, then ordered a new one on next day delivery! Two days on still waiting for confimation of the delivery! Absolutly dreadful service, avoid this company! Their after sales is non-existent, their logistics team haven't a clue and don't meet deadlines they state on the website so if you need a case for holiday.... give youself plenty of spare time between when you need it if you choose to use this company! I think my 14 year old would run a pick, pack and despatch service better!”

Helpful Report

Posted 1 year ago

Hi Nigel, Many thanks for your review. I am sorry to hear that you experienced issues regarding the delivery of your order. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for your customers. Please kindly be aware that we work from oldest to newest throughout the inbox, so with each new email received this will take your email chain back up to the top of the inbox, therefore, increasing the waiting time for a response. We also usually advise of a 24-48hr response period, although this may vary during peak periods like we are currently working through. I can see that it was agreed via the email chain to cancel the 4th suitcase from your first order as this seemed to be missing in transit. However, I can see that your most recent order has now been delivered. Please kindly advise how we may assist further in this matter? Many thanks

Posted 1 year ago

“Ordered a case on Monday for next delivery.. went on holiday without it on Thursday with a rucksack as had no time to purchase another one. Next day delivery charge refunded which did not help me.”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear that you experienced issues regarding the delivery of your order. Unfortunately, delivery issues are unforeseen, however, we always aim to resolve these as quickly as possible for our customers. I can see that we have not received a response from yourself to our last email, should you require any further assistance regarding this matter please do not hesitate to advise back via the email chain and the customer service team would be happy to look into this for you. Many thanks

Posted 1 year ago

“Very light and durable. Just what I needed”

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Posted 1 year ago

“Very sturdy cases.”

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Posted 1 year ago

“Arrived quickly, kept informed of delivery and better still in the sale.”

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Posted 1 year ago

“Always pleased with my purchases.”

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Posted 1 year ago

“Very poor communication with regards to resolving my issue and time delay in still waiting for a resolution and response. Broken foot on delivery of item and so slow in responding to emails”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. Please be aware that we do work from oldest to newest throughout the inbox, as well as advise of a 24-48hr response period, although this may vary during peak periods like we are currently working through. Therefore, there may be some slight delays in between responses. However, I can see that this matter has now been resolved as of this morning via the email chain. Please do not hesitate to get back in touch should you require any further assistance at all in the future. Many thanks

Posted 1 year ago

“Can’t give 5 stars as I’ve not used them yet but outward appearances tick the boxes”

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Posted 1 year ago

“Orderd on weekend got normal delivery on Tuesday love the colour and my son has already taken it on holiday the weekend after come back in one piece and hopefully will last me many trips like my previous it suitcases”

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Posted 1 year ago

“Great quality luggage and good prices and great service”

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Posted 1 year ago

“Loved all the choices on the IT website. Prices were good and really pleased with the design, colour and quality of the suitcases. Hopefully the range stays for a while as I’d like to add to it.”

IT LUGGAGE 5 star review on 28th July 2024

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Posted 1 year ago

“Loved the design and quality of my suitcases.”

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Posted 1 year ago

“I ordered a dark grey suitcase and i received the black colour and it was delivered at the main entrance I'm disappointed with the service”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. I can see via the email chain that the customer service team were assisting regarding the delivery of your package, however, nowhere has it been mentioned regarding the colour. If you wish to receive further assistance in this matter, please kindly advise back via the email chain and the team would be more than happy to look into this for you. Many thanks

Posted 1 year ago

“Absolutely love IT cases always very sturdy and these new cases where the wheels come off are even better. I highly recommend them. I also love that they have a lock on the side too for extra safety”

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Posted 1 year ago

“Poor quality Suitcase. Lock broke after first use. Cannot return as I have lost the receipt and Hang Tag that are required to claim under the so called 10 year warranty! I will never purchase from IT Luggage again.”

Helpful Report

Posted 1 year ago

Hi Steven, Many thanks for your review. I am sorry to hear that you are not 100% satisfied with your recent experience. As stated clearly within our warranty policy - Please ensure you keep the warranty hangtag and proof of purchase such as a till receipt, invoice, or an online order confirmation (Bank/credit card statements are not accepted as proof of purchase), as without which, claims will not be valid. This is a term of the warranty which cannot be waived I'm afraid. Please accept my apologies that we could not be of further assistance on this occasion, however, should you require any further assistance in the future, please do not hesitate to get back in touch. Many thanks

Posted 1 year ago

“We have used our two suit cases for one trip to Italy and the fabric is coming away from both, this is very disappointing after one holiday what do you think ??”

Helpful Report

Posted 1 year ago

Hi Peter, Many thanks for your review. I am sorry to hear this. Please kindly contact our customer service team directly on ITL_contact@itluggage.co.uk and they would be happy to look into this further for you. Many thanks

Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 7,469 reviews