Is To Me Ltd Reviews

Name: Is To Me Ltd
Rating: 4.73

4.7 Rating 472 Reviews

93 %

of reviewers recommend Is To Me Ltd

4.7

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 0439259

Email:

team@istome.co.uk

Location:

Dunbar Business Centre, Spott Road, Dunbar
EH42 1RS

Is To Me Ltd 5 star review on 2nd September 2024

Maria Consuelo Tibajia

Is To Me Ltd 5 star review on 9th August 2022

Carley Newsome

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Absolutely lovely toy! Ordered easily and sent to the right place at the right time. Thanks. However, too many emails then followed my purchase! So, I had to unsubscribe.”

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Posted 4 years ago

Hi Maggie, thank you so much for taking the time to review - glad you are delighted. Sorry if you received a lot of emails. I'll pass your feedback to our marketing team. We do try hard to minimise these so it may have just been a few extra due to the time of year!

Posted 4 years ago

“Great variety of quality toys. Highly recommend”

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Posted 4 years ago

Hi Joana, thank you so much - thank you for shopping with Is To Me :)

Posted 4 years ago

“Great service, order arrived on time”

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Posted 4 years ago

Thank you for your 5-star review - great to hear such positive feedback on our service!

Posted 4 years ago

“Such great customer service! Will order again without doubt”

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Posted 4 years ago

Thank you so much Kate, we look forward to welcoming you back again soon. Our Customer Service team are always here to help with any enquiries you may have! :) Hope you had a lovely Christmas and New Year :)

Posted 4 years ago

“Great price and quick delivery for Christmas. Customer service was great when I had a question about my order. Would use this website again.”

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Posted 4 years ago

Hello, thank you so much for your order and 5-star review! We are glad your items arrived in plenty of time for Christmas and CS team were helpful for you! We look forward to welcoming you back to Istome again soon :) x

Posted 4 years ago

“Great customer service, parcel arrived promptly, vey happy with the quality of the products.”

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Posted 4 years ago

Thank you for taking the time to review, we really appreciate it! Thank you again for ordering from Is To Me and we hope to welcome you back soon :)

Posted 4 years ago

“Great service and amazing quality toys. Very Happy.”

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Posted 4 years ago

Thank you so much Reshma :) x

Posted 4 years ago

“This shop has amazing brands and the delivery is pretty quick.”

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Posted 4 years ago

Thank you so much for a lovely review! We always try our best to offer a variety of high-quality brands so that's lovely to hear :)

Posted 4 years ago

“I couldn't talk more highly enough of istome and their staff. Our initial order ran into stock issue, which the team quickly sent through a replacement option, then this delivery was delayed due to customs, the teamwork tirelessly to ensure the package arrived before christmas (which it did) and kept me updated through out”

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Posted 4 years ago

Hello Nick, thank you so much for your review! We are delighted that your item arrived in time for Christmas and hope your little one loves it! Thank you so much again for your order and patience at such a crazy time! Wishing you a happy and healthy 2022 :)

Posted 4 years ago

“Very good. Delighted with personalised rabbit.”

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Posted 4 years ago

Brilliant, so glad you love it! Thank you again for your order :)

Posted 4 years ago

“Really quick delivery and loved the items orders. I also thought they were a very good price compared to elsewhere.”

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Posted 4 years ago

Thank you for such a great review, We always try our best to offer great products at fair prices!

Posted 4 years ago

“Items arrived perfectly and in good time.”

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Posted 4 years ago

Wonderful, thank you for taking the time to leave a review! Thank you so much again for shopping with Is To Me x

Posted 4 years ago

“Really quick delivery times. Items well packaged- excellent service.”

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Posted 4 years ago

Glad you are delighted with your shopping experience with us :) Thank you again for your order x

Posted 4 years ago

“Fast dispatch and my order was well wrapped.”

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Posted 4 years ago

Thank you for your lovely review Carole :)

Posted 4 years ago

“Great experience from purchase to receiving the parcel. The only thing is if possibly less packaging could be used.”

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Posted 4 years ago

Thank you for your kind review :) I will ensure your feedback is passed on

Posted 4 years ago

“My order arrived very quickly which is always a plus. The toys are of superb quality and beautiful design! Very unique! Love them, couldn't recommend enough!”

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Posted 4 years ago

Thank you for the lovely review and of course your order. I'm glad you were delighted with your beautiful items! :)

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you so much Susan :)

Posted 4 years ago

“Product was good and the service was fantastic but to cut corners at how the item was packed beggars belief. To send a candylab toy in a plastic envelope is just not acceptable due to the heavy handiness of the postal service and Is To Me need to rethink there packing of there products to make sure the item get to the recipient in stock condition.”

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Posted 4 years ago

Hello, thank you for your email and your order with Is To Me. I am so delighted to hear you received such great service. With regards to packaging, I'm sorry you were unhappy with the packaging received. I'm glad your Candlylab item was ok! I will pass on your feedback to the team as we are always striving to provide the best service for our customers.

Posted 4 years ago

“Fabulous service. Great company to deal with and someone friendly at the end of the phone to talk to.”

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Posted 4 years ago

Hi Steph, Thank you for your lovely review and feedback for our customer service team, I will be sure to share with them and we look forward to welcoming you back to Is To Me.

Posted 4 years ago

“Always a pleasure buying from istome! The payment methods make it easy and the delivery is always so speedy! Thanks!”

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Posted 4 years ago

Hi Rachel, Thank you for your amazing review, it is always great to hear from our satisfied customers and we look forward to welcoming you back.

Posted 4 years ago

Is To Me Ltd is rated 4.7 based on 472 reviews