“All was good until I received the wrong product, emailed them twice and still have had no response. Mistakes happen but I expect some attempt to put things right!”
“Your wooden products are well made. I was however sent the wrong item (Little Dutch coffee maker) initially and never received information on how to return it which was not appreciated. I decided to show my great niece the coffee maker and she loved it so much, I reordered the original order (Little Dutch toaster) and that came promptly and was received well by 2 year old.”
“Received the incorrect item and then no response to my email to correct the error”
Posted 1 month ago
Dear Sangita,
Oh my, we are so sorry, firstly for mixing up your order then missing your email. I have popped an email over to you and we will work to get this resolved as quickly as possible.
Many thanks
Andrew
“Really impressed with the Noah’s Ark and car delivery truck that I purchased. Will definitely order from Istome again. Staff extremely helpful and service has been great.
Thank you.”
