Is To Me Ltd Reviews

Name: Is To Me Ltd
Rating: 4.77

4.8 Rating 445 Reviews

94 %

of reviewers recommend Is To Me Ltd

4.8

Based on 445 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 0439259

Email:

team@istome.co.uk

Location:

Dunbar Business Centre, Spott Road, Dunbar
EH42 1RS

Is To Me Ltd 5 star review on 22nd October 2023

Katie Brice

Is To Me Ltd 5 star review on 25th April 2023

Denise Owen

Is To Me Ltd 5 star review on 10th March 2023

Charlene Hitchcock

Is To Me Ltd 5 star review on 20th August 2022

Maria Consuelo Tibajia

Is To Me Ltd 5 star review on 9th August 2022

Carley Newsome

Is To Me Ltd 5 star review on 26th July 2022

Cornelia Husulei

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rather disappointed that I had to pay postage myself for a return”

Helpful Report

Posted 2 months ago

“Disappointing returns service. Would make me not order from here again. I requested a return and I didn’t get a response for over 24 hours. I requested it the morning I had time to process the return. I now won’t have time until next week. The only return option is then for myself to take the item to the post office and pay for the postage. On a heavy item this will be quite a lot especially as I will need it to be tracked to ensure it arrives and I get the refund. Not worth it! I could and should have bought the item from elsewhere with free, no hassle returns. Also in the email I received my name and the items I wanted to return were also incorrect which does not fill you with confidence.”

Helpful Report

Posted 1 year ago

“My order was not actually dispatched. Please email me with the real tracking number ASAP!”

Helpful Report

Posted 2 years ago

Hi Harriet, so sorry you have experienced a delay with your order! Please rest assured this does not reflect our usual speedy service! I have left you a voicemail and popped over an email with full details. If you have any further questions, please feel free to respond to team@istome.co.uk or you can call 0330 0439 259 if you'd prefer to chat through - someone will help you right away!

Posted 2 years ago

“Product was good and the service was fantastic but to cut corners at how the item was packed beggars belief. To send a candylab toy in a plastic envelope is just not acceptable due to the heavy handiness of the postal service and Is To Me need to rethink there packing of there products to make sure the item get to the recipient in stock condition.”

Helpful Report

Posted 2 years ago

Hello, thank you for your email and your order with Is To Me. I am so delighted to hear you received such great service. With regards to packaging, I'm sorry you were unhappy with the packaging received. I'm glad your Candlylab item was ok! I will pass on your feedback to the team as we are always striving to provide the best service for our customers.

Posted 2 years ago

“I received the goods quite quickly, we’ll wrapped, so that’s a plus. When it comes down to contacting customer service, they are nowhere to be heard. I have left a message on their system and I have not received a response from them and it’s been well over 4 weeks. So that’s a big minus.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, though I was disappointed to hear that we have not responded to you. While we recently moved warehouse and experienced some challenges there can be no excuse for not responding. I know its sometime now but please pop over an email to team@istome.co.uk and let us try again to deliver the service we are best known for, thank you

Posted 2 years ago

“Made two orders. The first order I cancelled due to it taking way too long to even dispatch the item, spoke to customer services over email and they couldn't do anything, a refund was given. My second order came late and box was all dinted. Disappointed as the item was a gift.”

Helpful Report

Posted 2 years ago

Hi Rachel Thank you for taking the time to review. I'm sorry you experienced these issues with your recent order and thank you again for your patience during our recent warehouse transition. We look forward to welcoming you back to shop with Is To Me in future

Posted 2 years ago

“Wrong item sent out, emailed twice as requesting compensation for inconvenience and no response after 3 weeks. Did agree to swap item or give a discount but communication has been poor.”

Helpful Report

Posted 2 years ago

“Company is let down by the shockingly poor (non existent!) customer service! ...One of the items wasn’t shipped but there was no explanation. I tried to make contact several times, sent emails and left telephone messages but no one came back to me. Poor customer service like this is just not expected these days. Really puts me off from ordering again, which is a real shame as the products are nice. Eventually after about 4 weeks someone got in touch to say the item wasn’t available and I was offered a substitute, which I accepted and was then shipped.”

Helpful Report

Posted 3 years ago

“Ordered a week ago and my order of items for my daughter still hasn’t been shipped. It says they ship after 1-2 days on the website. Please bear this in mind when ordering as I may not receive items in time for my daughters birthday. It’s a shame because the items look very lovely on the website.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we are so sorry to hear that you got a review request before receiving your order, if you could pop your order number over to hello@istome.co.uk I will investigate this for you. I look forward t hearing from you.

Posted 3 years ago

Is To Me Ltd is rated 4.8 based on 445 reviews