Is To Me Ltd Reviews

Name: Is To Me Ltd
Rating: 4.77

4.8 Rating 445 Reviews

94 %

of reviewers recommend Is To Me Ltd

4.8

Based on 445 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 0439259

Email:

team@istome.co.uk

Location:

Dunbar Business Centre, Spott Road, Dunbar
EH42 1RS

Is To Me Ltd 5 star review on 22nd October 2023

Katie Brice

Is To Me Ltd 5 star review on 25th April 2023

Denise Owen

Is To Me Ltd 5 star review on 10th March 2023

Charlene Hitchcock

Is To Me Ltd 5 star review on 20th August 2022

Maria Consuelo Tibajia

Is To Me Ltd 5 star review on 9th August 2022

Carley Newsome

Is To Me Ltd 5 star review on 26th July 2022

Cornelia Husulei

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service good. I paid extra 7.50 for next day delivery but it didn’t arrive the next day in time for the baby shower!”

Helpful Report

Posted 1 year ago

“Great products, but I was sent the wrong order. Refund given due to them not being able to deliver in time for Christmas and I have to return incorrect items.”

Helpful Report

Posted 1 year ago

Hi Holly Thank you for your email and I'm really sorry you received an incorrect item, especially being so close to Christmas. As a small business, we really try our best for our customers and external delays from couriers sadly have a real impact. I can see your refund was given as a goodwill prior to receiving your incorrect item back. As advised on our emails to you, we do have fresh stock of the item you originally were after and this could have been posted in plenty of time for Christmas. We hope our swift response here has helped on this occasion and we look forward to receiving your returned item. Have a great Christmas! 🎄

Posted 1 year ago

“Instructions could have been better. Few choice notes on positioning and direction would have helped. Marks easily ..”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry you were disappointed with the item itself. We wish our customers to be happy with both our service and products. Please reach out to us at team@istome.co.uk so we can resolve any issues directly with you and pass on feedback to our suppliers. We look forward to hearing from you, team istome

Posted 2 years ago

“Doll was lovely. Sleepsuit crumpled up in packet with loose threads. Sent email to them but no response almost week later”

Helpful Report

Posted 2 years ago

Is To Me Ltd is rated 4.8 based on 445 reviews