Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.92

4.9 Rating 2,367 Reviews

98 %

of reviewers recommend Island Vape UK

4.9

Based on 2,367 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Island Vape UK 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good. Although the stock holding or reorder times could be better”

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“excellent prices , good customer services. shame about the royal mail delivery.”

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“des promos très intéressantes (parfois aussi des incertitudes quant à la gestion de stocks)”

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“Great delivery experience but a little pricy compared to other retailers”

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“Friendly staff, cool kit”

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“A very good variety and normally everything is in stock”

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“Website a nightmare!!! but phone support and delivery 10/10 thanks”

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Hi Sue, Can I ask for a little feedback and what you felt was confusing on the website? We will always do our best to improve it so all suggestions are welcome with open arms! Thank-You

“Good service”

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“Great service in difficult times”

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“Very good service”

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“Very quick delivery. And a quick refund. Will definitely be using again.”

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“Always had good product from the store. Delivery times are being held up by the royal mail at the present time”

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Hello Sir. I have checked and rather than pay for same day delivery, being in an NN postal code you chose Royal Mails 2nd class service on April 9th. Royal Mail are currently experiencing delays of upto a week in certain areas, and the standard 2nd class service takes 3-5 working days. The 4 days following your order were bank holiday and weekend - meaning no post would have been attempted. So today being the 17th (although 8 days since your order) is only working day number 4 for the Royal Mail. I understand its frustrating, but this delay here is caused by Royal Mail rather than ourselves, and we have posted it and provided a tracking number as proof (although their tracking service is not working sufficiently due to COVID-19) We are offering the same day service for this reason, and I hope you will consider re-reviewing your score based on this information as currently, once its left our store there is very little we can do. Thank-You

“Took 11 days to arrive”

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“I was told you would send me 2 extra coils for my freemax twister which I didn't receive”

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Hi Ashley, Apologies for this - Can I ask on which platform you was told this so I can investigate? (Facebook, Email etc) Thank-You

“Slow delivery due to current circumstances. Happy with product”

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“Amazing range of juice and speedy delivery!”

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“All good. Items received perfectly packaged”

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“Ordered a bottle of juice on Saturday, paid £4.50 for delivery!!! and it arrived Wednesday - ridiculously overpriced, took far too long after paying so much postage and doubt that I would place a repeat order. Just far too expensive for what it is. Juice is nice flavour though.”

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Hi Craig, Sorry it took so long! I can assure you that it was posted on the Monday which was the next available post day after Saturday. After that, it is down to the Royal Mail to deliver. Glad you like the juice