Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.92

4.9 Rating 2,342 Reviews

98 %

of reviewers recommend Island Vape UK

4.9

Based on 2,342 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Island Vape UK 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When went into shop guy that was there didn’t know what coil I needed for my smok vape pen pen and didn’t have it in stock nor does any other shops maybe could stock all vape items as losing out on customers as I had to get offline”

Helpful Report

Hi Mark Thanks for the feedback its greatly appreciated. I may give you a quick call if you could email us over a contact number to sales@islandvapeuk.com, as id like to know what device it is you're using. If we don't stock the coil, i can only imagine its an older device or very very new? Either way I can try and get some in for you (if they're still available to purchase) ThankYou

“Very nice staff and great delivery service the whole experience was great but one issue I had hence the 3 stars. Order the item which was in the sales picture but item was coated instead of bare brass which was advertised. Apart from that a very good company with very nice staff”

Helpful Report

“Not knowledgeable about anything other than pods. Gangs of kids hanging about in there and feel like I'm dragging the counter staff away from a social gathering with their mates Answering your question Bar one chap I've spoken to that was covering. No clue regarding; Mech devices, ohms law, RDA's, RTA's, coil building/wicking. Got sneered at by one young member of staff and asked what's the point of my series mech and dripper lol”

Helpful Report

Hi thanks for your review, these always help us find areas to improve on and are essential for our growth. Can I ask what information you were trying to find out that our guys couldn't help on? This way we can ensure more training is provided. Thankyou

“Really nice friendly helpful staff my one criticism would be disposable vape never have enough stock”

Helpful Report

“I was very confused when I ordered so many packs of coils. I honestly thought that I ordered more than I received, but the price was for per coil and not per pack, so it worked out more expensive than elsewhere. so very disappointed.”

Helpful Report

Hi Philip Apologies for any confusion. I've just checked, and the variant you chose was '0.4ohm Mesh (Single Coil)' All our variants state if its a single coil, or pack when purchasing ThankYou

“Slow service didn't really know what they were doing need training more”

Helpful Report

“Lovely shop lovely staff. Too expensive compared to both other corby vape shops and never have the correct rpm coils”

Helpful Report

Hi Davy Which products do you feel are more expensive? The market is a very large one and when we price up we do ensure we are as competitive as possible. RPM wise, let me know which coil youre after and i will look into the stock availability concern

“Good product range and price. Service assumptions of tone have always let them down”

Helpful Report

Hi James. Could you please expand on this so I can arrange feedback/training where required to our staff? We're always looking for ways to improve so feedback like this is essential! Thanks for taking the time to feed back

“Notified that pods where in stock, but on line they are showing as not in stock.”

Helpful Report

Hi Geoff.. Please can you give us a bit more information as to which pods? Any notifications are automatic, so could be that they were in stock and sold out again before you managed to purchase? I would need to look into this further for you though to be sure ThankYou

“Overall great but not enough of my favourite in stock so will have to return at a later date”

Helpful Report

HI Trevor What is it you're after sir, the Puff Dragon Tobacco? I shall try my best to overflow the shelves with it, but we do have limited room so tend to be able to only hold so much in the stores at 1 time. (22 flavours over 3 strengths takes up a lot of room) but if you tell me how many you'd like to order I can ensure we send more as we have stock in the warehouse ThankYou

“Staff really friendly. Stock levels of some of the best flavours (yeti) is shocking tho :-(”

Helpful Report

“Staff are brilliant but since Covid never seem to have vape liquid that I use in stock.”

Helpful Report

Hi Debbie Sorry to hear your liquid isnt readily available....can I ask which eliquid it is? Since covid, due to many people panic buying, and buying more then normal our sales trends have gone a bit all over the place, and its currently more difficult to predict what people will be buying. But let us know and will do my best to keep on top of it for you Thankyou

“Good service although didnt have all the coils i ordered but replacement sent for 2 of them, would of been nice to know that they wasn't in stock when placing the order as i would of just ordered the ones i wanted instead of buying 2 coils i don't want.”

Helpful Report

“The product I ordered arrived after 6 days which was too long and when I opened it the product was wrong and useless to me.”

Helpful Report

Hi Marion, So sorry to hear your order was wrong, has this been rectified since (did you call in or email to resolve?) If not we can get this sorted no problem! Also, apologies for the 6day lead time, as per the websites warning Royal Mail are experiencing severe delays due to COVID-19, and a 5-7 day lead time is on the site with the option for same day delivery aswell if you live in Northamptonshire to help avoid long delays which are out of our hands. So please utilise this if you need anything urgently. Please feel free to email sales@islandvapeuk.com with the issue on your order if still unresolved, and we will do all we can to get what you need to you

“Nic shots should be a suggested item, or just make nic shots easier to find”

Helpful Report

Hi Jamie Thank-You for your feedback. The 3 types of NiQ Nicotine Shots can be found by searching 'Nic, Nicotine, Nic Shots' in the search bar, but I will definitely look to see if we can make this simpler

“Yh great store too shop from.”

Helpful Report

Hi Martin Thanks for the review! Anything we can do to get the 3 stars up to 4 or 5?

“The only gripe I have is that you often have to wait for service due to the only person behind the counter is busy setting up other customers machines or mixing their juice for them. Very frustrating when you've only popped in for a couple of bottles.”

Helpful Report

Hi! Thanks for the review, we are aware of this issue and we now have 2 staff members in all shops most of the time to minimise this, and have recently employed new staff members. Can I ask which store it is you visit? I will certainly feedback to all the stores, and we have a new operations manager started last week who will be looking into things like this. If you know what you're after, and in a bit of a rush we wont mind if you interrupt... the staff should be happy to multi serve where they can :)

“The website is annoying to navigate. After clicking on a juice and adding it to your basket, it takes you right back to the start. So you could be scrolling a few pages to find your juice then add it to the basket and it takes you back to the home page. So you need to re enter what you are looking for and scroll all through again. When you are buying 8 juices, this gets very tedious.”

Helpful Report

Hi Anonymous We are so sorry you find the website hard to navigate. I understand what you're saying though - Unfortunately with it being powered by Shopify we are a little restricted to what changes we can make in this sense. I will however do my best to enhance any coding if it allows me too. We hope you continue to use the website and find it easier as we are able to make changes! Other than that, I hope your orders are always received quickly and you're happy with everything else?

Hi again! I have just made some changes to the coding. Please let me know if its better for you if so we would really appreciate a revised review :)

Island Vape UK is rated 4.9 based on 2,342 reviews