Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.92

4.9 Rating 2,342 Reviews

98 %

of reviewers recommend Island Vape UK

4.9

Based on 2,342 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Write Your review

Tell us how Island Vape UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Island Vape UK 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bang on great place great staff and loads of vape juice and mods to pick from”

Helpful Report

“Most brilliant chilled out establishment EVER😊😊 Staff are great and know their job well. Always a pleasant welcome. Feel like u are a valued member of the vaping community. Young and old, all ethnicities made welcome and looked after by brilliant brilliant people who know their job. Thank you island Vape for creating a mire of calm after my hospital appts. Keep up the great work guys 👏🏻👏🏻👏🏻👍🏻👍🏻👻”

Helpful Report

“Half the amount of loyalty points and low stock of products”

Helpful Report

“So..not every purchase goes according to plan..but how you deal and resolve that situation is just as important to me and would definitely make me use a company again, I found a morning star reactor on the island vape website, immediately purchased that bad-boy and it turned up the next day freshly polished..but not in its original case and no COA , phoned them on the Saturday and the polite guy on the phone said someone had polished it and wrapped it up and posted it straight out forgetting to put it in its original flight case, he apologised and promised it would be sent the next day, sure enough it did arrive and they gave me a box of cotton as well👍🙏👍, awesome quick service and put right their mistake, can’t ask for anything more, thanks guys 👌”

Helpful Report

“Really enjoyed product! Great customer service 💯🔥”

Helpful Report

Hi Aleksa Can i ask who you spoke to at the warehouse as we have no records of a phone call? And if possible which number you called? I can see you ordered an array of disposable pens, which one/s didnt work? Thankyou

“Friendly and knowledgable staff, really helped me out with buying my first vape. Took the time to explain the different types, the functions and how to use it. Highly recommend”

Helpful Report

“Prompt delivery good communication”

Helpful Report

“Lovely friendly team, fantastic customer service, well do e keep up the good work”

Helpful Report

“Brilliant shop - fantastic service - always go above and beyond to help 🙌🏼”

Helpful Report

“Best Vape shop in Northampton. During lock down they’ve been so accommodating. Same day delivery was a life saver when I ran out of coils and juice!”

Helpful Report

“Never really used the online shop before, although due to the pandemic It’s the only option at the moment! Very easy to use and ordered at 2pm, delivered at 4pm! Brilliant service!”

Helpful Report

“Well impressed with the service & fast delivery will definitely use again as wife very happy lol”

Helpful Report

“Amazing staff,amazing service as always xx”

Helpful Report

“Order came super quick considering it was ordered over bank holiday weekend. Quick reply when I sent a message asking if my order was dispatched. Always great customer service from IVUK. Also so pleased to have finally ordered online as after I moved from Northampton I didn't have a local island vape but now it feels like I do!”

Helpful Report

“Slow delivery due to current circumstances. Happy with product”

Helpful Report

“Ordered on line for same day delivery and all delivered on time and all correct. See you all soon”

Helpful Report

“Quick and effective online service.”

Helpful Report

“Really great customer service! Fast delivery and quick comms. Thanks for being so good guys - only coming to you in the future!”

Helpful Report

“If you need any juices any vape mods, coils, tanks and anything else needed use this company. They are outstanding 😁. They went beyond expectations. Delivery is super fast. Customer service is impeccable. I can't fault them at all for any problem or just help you need. I could keep on raving how good they are but this is enough 😝”

Helpful Report

“Excellent and fast service as always.... I have recently moved from Northampton to Scotland but have kept my custom with Island Vape UK in Northampton due to their excellent & fast service. I have to order online now but my order always arrives within 2 days of placing the order. I have no hesitation in continuing to use Island Vape UK.”

Helpful Report

Island Vape UK is rated 4.9 based on 2,342 reviews