IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service staff was friendly and helpful would definitely be back”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Very efficient and friendly staff took care of me on arrival ar shop”

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Posted 2 years ago

We're so pleased to hear that our team looked after you Sheila! Thanks for the lovely review

Posted 2 years ago

“Excellent service , simple process and fantastic product.”

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Posted 2 years ago

Thanks so much for taking the time to write us this great review Joseph! It really means a lot to us

Posted 2 years ago

“Excellent product, staff and service.”

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Posted 2 years ago

Thanks for the great review Dhruv, we appreciate it so much!

Posted 2 years ago

“Great service instore, they were busy but they let us know when we would be served to that put us at our ease. The assistant really knew her stuff and helped me select a pair of prescription sunglasses that best suited me and my prescription. they arrived by post and are perfect. My daughter has had four pairs of Iolla glasses and I would highly recommend. there are great styles service and prices.”

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Posted 2 years ago

Thank you so much for the lovely review Catherine! We're so pleased you had a great IOLLA experience. I'll be sure to pass your kind words onto our showroom team, they'll be delighted

Posted 2 years ago

“Great shop and experience”

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Posted 2 years ago

Thanks David! We really appreciate the great review

Posted 2 years ago

“As always, the customer service at IOLLA was wonderful! The staff are super friendly and approachable and my experience in the store was great. The glasses were ready for collection in perfect time before the holidays and the quality is always 100/10.”

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Posted 2 years ago

Thank you so much for this fantastic review Erin! Your kind words mean the world to us

Posted 2 years ago

“I couldn’t find the frames I wanted in any of the national chains and just happened to stumble across IOLLA walking through St Anne’s Square in Manchester - their frames selection was great and I was soon able to find just what I was looking for - coupled with that the service was friendly and efficient - this is a boutique opticians providing excellent customer service at very reasonable prices”

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Posted 2 years ago

Wow, what a fantastic review! Thanks so much Paul. We're delighted you had a great IOLLA experience

Posted 2 years ago

“Stylists were very friendly and helpful, going above and beyond. When my order was delayed due to postal strikes/knock on impact on couriers, customer service was brilliant. They were friendly and resolved the issue immediately. Overall, great experience.”

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Posted 2 years ago

We're delighted you had a great IOLLA experience Rebecca! Thank you so much for the amazing review

Posted 2 years ago

“Was recommended by my son to visit your shop. Was impressed with selection of very fashionable frames. Chose one & was very pleased with the fantastic cost for my husbands glasses. When glasses were ready we went to collect and was very pleased with the finished prescription. Staff were very friendly & efficient. Will be going myself when I nxt need spectacles.”

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Posted 2 years ago

Thank you so much for your wonderful review Wilma! We'd love to see you back in our showroom any time

Posted 2 years ago

“Superb, friendly, efficient as ever”

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Posted 2 years ago

Thank you so much for the lovely review Adrien! We really appreciate it

Posted 2 years ago

“Jane was great at selecting glasses that she thought would suit me. She was very attentive!”

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Posted 2 years ago

Thank you so much for your lovely review Alex! I'll be sure to pass your kind words onto Jane, I know she'll be delighted

Posted 2 years ago

“I love IOLLA! Fantastic looking glasses, great value for money and outstanding service. I also like that you can get a refresh on your existing frame. It saves some money but also helps the environment.”

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Posted 2 years ago

We're so happy you had a great IOLLA experience Bettina! Thanks for the lovely review

Posted 2 years ago

“The glasses are great value, but for me the folk in the store in Glasgow make the whole thing a pleasure. Lovely to deal with, helpful and friendly.”

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Posted 2 years ago

Thank you so much for your very kind words Vincent! I'll be sure to pass them onto our showroom team, they'll be delighted

Posted 2 years ago

“Sales assistant was professional, very helpful, honest and great customer service.”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Fantastic product at affordable prices with very helpful, friendly and efficient staff .”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Friendly helpful staff - great choice of frames - great to see what you’ll actually pay before you even pic a frame.”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Enthusiastic and helpful staff, a great range of frames, and fantastic, clear pricing.”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Wow what a fabulous shopping experience. Quick and easy to choose my frames, paid and uploaded my prescription and they arrived in the post 10 days later - couldn't be easier!”

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Posted 2 years ago

Thank you for your review! Looking great in your new IOLLAs!

Posted 2 years ago

“I popped into the Edinburgh store to get look at a few styles IRL because I couldn’t decide looking online. The staff were amazing; so helpful with guiding me on style choices, helping me whittle it down to 3 including one I would never have picked online! I ordered that evening and the two I’ve picked are perfect for me!”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews