IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.92

4.9 Rating 4,483 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 4,483 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 19th February 2024

265

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciate the patience Edinburgh crew has when it comes to fixing problems. Guys, you are the best! Thank you :)”

Helpful Report

Posted 1 month ago

Thanks for taking the time to leave us this review Olga. Its great to hear you had such a helpful visit to our Edinburgh showroom! We hope you are loving your new glasses.

Posted 1 month ago

“Friendly and knowledgeable staff who listen to you and genuinely want to help. Great choice of frames at a competitive price. No upselling of additional items which is refreshing.”

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Posted 1 month ago

Hey Caroline, thanks for taking the time to leave this lovely feedback! Its nice to hear you had a great time in our showroom and are loving your new glasses.

Posted 1 month ago

“Excellent choice of frames all affordabably priced. Really helpful and friendly staff on hand to assistant you in store. Easy and quick ordering process. Collected my new specs within a few days and again really good friendly customer service. Specs are really good quality. Won't hesistate to use and recommend to others.”

Helpful Report

Posted 1 month ago

Hi Kim, wow thank you for taking the time to leave us this amazing feedback! We're so pleased you had such an enjoyable time in our showroom and are loving your new specs. We cant wait to see you again soon.

Posted 1 month ago

“I'm really pleased with my new glasses. They are my first varifocals and took very little getting used to. The assistant in the shop was very pleasant and helpful and the glasses arrived within the described timescale.”

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Posted 1 month ago

Wow looking great in your new glasses Linda! Thanks for taking the time to leave this lovely feedback. We cant wait to see you again soon!

Posted 1 month ago

“Great service”

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Posted 1 month ago

Thanks for leaving this great feedback Steven!

Posted 1 month ago

“Great service, speedy delivery and fun selection of glasses”

Helpful Report

Posted 1 month ago

Hey Minna, great to hear you had a lovely experience shopping with us. We hope to see you again soon!

Posted 1 month ago

“Lovely staff. Very helpful. Glasses are perfect and a fraction of the price. Very welcoming to my dog.”

Helpful Report

Posted 1 month ago

Hi Eileen, so great to hear you had a lovely time in our showroom and are loving your new glasses. We cant wait to see you and your dog again soon!

Posted 1 month ago

“IOLLA team were great . From receiving my prescription and delivering my fantastic new glasses. A very happy customer.. I will be ordering a second pair very soon.”

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Posted 1 month ago

Hey Alistair, really great to hear you are loving your new glasses! Thanks for taking the time to leave us lovely feedback and we will see you again soon!

Posted 1 month ago

“Staff are excellent. I now have 2 pairs of glasses from Iolla”

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Posted 1 month ago

Hi Helen, thanks for taking the time to leave us this lovely feedback. Great to hear you had a positive time in our showroom and are loving your new glasses!

Posted 1 month ago

“Iolla is professional, friendly and helpful. They have just replaced lenses in four pairs of spectacles, and the service was very efficient.”

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Posted 1 month ago

Hey Michael, thanks for taking the time to leave us this great feedback! We're so pleased to hear you loved our refresh service. See you again soon!

Posted 1 month ago

“Received great advice in choosing my frames and have had so many compliments. Friendly staff and received my glasses on time. The whole experience was great and the whole order process was seamless. Thank you”

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Posted 1 month ago

Thanks Sue for taking the time to leave this lovely feedback for us! Great to hear you had such a positive time in our showroom. Cant wait to see you again soon!

Posted 1 month ago

“Hunted everywhere for these peaky blinders 😀.. Over the moon with the glasses , great value , excellent delivery time and most importantly my prescription lenses are brilliant .. bravo IOLLA”

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Posted 1 month ago

Hey Wayne, we're so pleased to hear you are loving your new peaky blinder glasses! Thanks for taking the time to leave this great review.

Posted 1 month ago

“I picked up my 3rd pair of specs from the Manchester Iolla a couple of weeks ago. The range was great and the staff were very helpful helping me to choose my frames. The specs were ready in just over a week. I received an email to let me know. They were adjusted and i was told I could pop in any time if the fit didn't feel just right. For a pair of lovely frames and a varifocal prescription the price is good. I'll be back and highly recommend.”

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Posted 1 month ago

Thanks for taking the time to leave us this great feedback Beverly! Its so lovely to hear you have had a great experience with us in our Manchester showroom. We're hoping you are loving your new glasses and we cant wait to see you again soon!

Posted 1 month ago

“The experience of choosing and ordering my new glasses was so easy and enjoyable and also when I needed to come back to have them fitted, the lady who helped me made sure I was completely happy with the fit before leaving. I won't go anywhere else for glasses now.”

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Posted 1 month ago

Hi Louisa, thank you for taking the time to leave us this great feedback! We're so pleased you had such a lovely experience with us and are loving your new glasses. See you again soon!

Posted 1 month ago

“10/10 so fast and easy and the staff are lovely”

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Posted 1 month ago

Hey Alice, thanks for taking the time to leave such lovely feedback! We cant wait to see you again soon!

Posted 1 month ago

“I am now a repeat customer for over 5 years and I honestly could see myself going back to any of the other more traditional glasses shops. It’s just such an easy process and all the glasses are affordable!”

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Posted 1 month ago

Hey Wallace, thank you for taking the time to leave us such a lovely review! We're so glad to hear that you're loving what we do here at IOLLA.

Posted 1 month ago

“Excellent service, beautiful quality glasses. Price superb for 3 pairs. Recycling, nice choice, none pushy staff. Well done Iolla. Gillian R”

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Posted 1 month ago

Hey Gillian, thank you so much for taking the time to leave us a review! We're delighted to hear that you've had such a great experience with us here at IOLLA. Hopefully we will see you again soon!

Posted 1 month ago

“Great choice of frames, relaxed retail environment with helpful staff. Good value, inclusive price - pleased with my new specs, they seem good quality”

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Posted 1 month ago

Hey Louise, thank you for taking the time to leave us a review! Our team will be delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 1 month ago

“Lovely frames and excellent after sales care”

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Posted 1 month ago

Hey Coral, thank you so much for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us at IOLLA.

Posted 1 month ago

“Came across IOLLA in the St James Shopping Centre on a weekend visit to Edinburgh. The glasses on display looked much more interesting than the usual mainstream offering and the helpfulness of staff really stood out. I have seen great designs when travelling in Europe but the UK tends towards a plain or 'safe' style of glasses which limits choice in my opinion. IOLLA reminded me of European opticians with great designs at very good prices. I had no real intention of buying glasses on my trip to Edinburgh but was so impressed I ordered a new pair with the optional clip-on sunglasses which look great and are very practical. After uploading my latest prescription to the IOLLA website my order arrived in the promised two weeks and they are absolutely perfect. After opting for the best available lenses my new specs worked out at over 40% cheaper than my local optician prices in Newcastle. I am definitely planning a second pair from IOLLA on my next visit to Edinburgh or Glasgow. I only wish they had a branch in Newcastle or the Metrocentre. Overall, lovely designs, fantastic and super-helpful staff and excellent prices make IOLLA highly recommended from my experience.”

Helpful Report

Posted 1 month ago

Wow, what a fantastic review! Thank you so much Colin. If you're ever in the Glasgow, Edinburgh or Manchester area we'd love to see you back in our showroom and make you some lovely new specs

Posted 1 month ago

IOLLA is rated 4.9 based on 4,483 reviews