IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on my glasses being returned to me :(”

Helpful Report

Posted 1 year ago

Hi Darren, we're sorry to hear that you're disappointed with your IOLLA experience. A member of our Customer Support team has been in touch with you this morning about the update on your order. Looking forward to hearing from you soon!

Posted 1 year ago

“My vegan leather glasses case with a magnetic catch is exactly what I wanted to carry my glasses in my breast pocket. It is well made and stylish. It would be even better 1 cm or so shorter”

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Posted 1 year ago

Hey Alastair, thank you for your review! We're delighted to hear that you're loving your new glasses case 😎

Posted 1 year ago

“At the ripe old age of 47 I had to join the optical enhancement club! I called in to see the guys at Iolla who where absolutley fab. Choosing your very first pair of glasses is a liitle strange so all the help and patience was much appreciated. I even had a nice warm drink!”

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Posted 1 year ago

Hey Ben, thank you for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon for another cuppa!

Posted 1 year ago

“Excellent staff and very good prices”

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Posted 1 year ago

Hey Kris, thank you for your lovely review!

Posted 1 year ago

“Excellent service as always.”

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Posted 1 year ago

Hey Catherine, thank you for your review!

Posted 1 year ago

“I'm not sure Iolla is the right place to go for varifocals. It is so important to get the phasing right for the lenses so that the wearer can see to use a computer but also to drive. I have to crick my neck up to access the right part of the lens to see my computer screen and that isn't workable. The measurements for that element were taken by the shop assistant. The process did feel a bit scant and rushed compared to opticians I have used before. I will have to buy new glasses from Browns to ensure I get glasses I can use for work so unfortunately, for me, this has been an expensive mistake.”

Helpful Report

Posted 1 year ago

Hi Emma, we're so sorry to hear that your glasses aren't working out for you. At IOLLA we have a Happiness Guarantee, where we'd never leave a customer stuck with a pair of glasses they couldn't use. We would like the opportunity to look into this and resolve any issues with your glasses. A member of our Customer Support team will be in touch with you shortly.

Posted 1 year ago

“Love my new glasses… never had so many great comments before. Choice of frames is fantastic and none are dull at all. Staff super friendly… great experience all round.”

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Posted 1 year ago

Hey Lindsey, thank you for your review! We're so glad to hear that you're loving your new IOLLAs. Hopefully we'll see you again soon!

Posted 1 year ago

“So easy and the staff are exceptional. I have never been disappointed with the product and the competetive prices means I can afford additional frames which gives me more choice on a daily basis.😁😁”

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Posted 1 year ago

Hey Frances, thank you for your review! We're delighted to hear that you're loving what we do here at IOLLA. We're looking forward to seeing you again soon and adding some new frames to your collection!

Posted 1 year ago

“Helpful and friendly staff, whole process was smooth and efficient. Couldn’t fault this shopping experience!”

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Posted 1 year ago

Hey Erin, thank you for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 1 year ago

“in addition to an excellent variety of stylish frames the quality of the lenses provided by Iolla are far superior the what I got at Specsavers--to the point of me having Iolla replace the lenses in both my distance & reading glasses. Very happy with quality, style & helpful,charming customer service.”

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Posted 1 year ago

Hey Josephine, thank you for taking the time to leave us such a lovely review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 1 year ago

“The very best. Great service from initial purchase to collection. A model for any business interfacing with their customers.”

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Posted 1 year ago

Hey Eric, wow what a lovely review, thank you for taking the time to leave us this feedback! It's so great to hear you loved your experience shopping with us. We cant wait to see you again soon!

Posted 1 year ago

“All good does what it says plenty contact And regular updates re status.”

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Posted 1 year ago

Hey David, thanks for taking the time to leave us this great review. We're so happy to hear you loved the service here at IOLLA. We cant wait to see you again soon!

Posted 1 year ago

“Great experience at IOLLA Argyle Street, lovely staff, left to have a browse around the products and helped me make a final decision when I couldn’t choose! Glasses were ready within the advised 7-10 day timeframe and collected quickly. I’ll definitely be back for another pair!”

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Posted 1 year ago

Hey Kirsten, thanks for leaving this lovely review. It's great to hear you had such a great time in our finnieston showroom, we cant wait to see you again soon!

Posted 1 year ago

“Excellent service ‘ even when had a problem with my new glasses the staff were so helpful and friendly,and went out of their way to rectify the problem I had. Would definitely recommend them to all my friends and family.”

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Posted 1 year ago

Hey David, great to hear you loved our service here at IOLLA. We're so glad you are loving your new glasses and we can wait to see you again soon!

Posted 1 year ago

“shipping was long as hell smh”

Helpful Report

Posted 1 year ago

Hey Tiziano, we're sorry to hear that you're disappointed with your IOLLA experience. We've had a look into your order, and can see that your glasses left our workshop on working day 7 of our 6-12 working day delivery time, however it was noted at point of order that as your glasses were being shipped internationally, there would be an addition to this delivery time due to customs and importing. All of our glasses are hand-assembled in our Glasgow workshop, and ensuring your order is crafted to perfection with your bespoke prescription and measurements takes time. Your feedback is really important to us, and a member of our Customer Support team will be in touch shortly.

Posted 1 year ago

“The service was very quick, efficient and I received good communication emails. Also not to many spam emails after my order.”

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Posted 1 year ago

Hey Neil, thank you for your review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 1 year ago

“I love these glasses so much - they are totally my best pair yet. They are stylish and comfortable :)”

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Posted 1 year ago

Hey Archie, thank you for your review! We're delighted to hear that you're loving your new IOLLAs 😎

Posted 1 year ago

“I love my new glasses and I swear my vision is better with them! My whole IOLLA experience was great, no pressure from staff but they were always on hand when I needed them. The range of frames available were well laid out and I tried on many. My husband has just received his varifocals and he is delighted with them. We would definitely recommend this business......”

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Posted 1 year ago

Hey Maureen, thank you so much for your review! We are delighted to hear that you and your husband are loving what we do here at IOLLA. Hopefully we'll see you again soon!

Posted 1 year ago

“Very easy process the glasses arrived after 10 working days. Varifocal lens, positioned correctly and the glasses fit well.”

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Posted 1 year ago

Hey Valerie, thank you for your review! Hopefully we will see you again soon and can shoot for that 5th star! ⭐

Posted 1 year ago

“high-quality frames and lenses. nice selection to choose from at a fair price. Customer service in the store was excellent, very patient and helpful. Delivery came within a couple of weeks and was well packaged.”

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Posted 1 year ago

Hey Sophie, thank you for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us here at IOLLA and we hope to see you again soon!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews