Interweave Textiles Limited Reviews

Name: Interweave Textiles Limited
Address: Interweave House Old Power WayEllandWest Yorkshire, ,, Interweave House Old Power WayEllandWest Yorkshire, ,, Calderdale
Rating: 4.59

4.6 Rating 622 Reviews

90 %

of reviewers recommend Interweave Textiles Limited

4.6

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

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Interweave Textiles Limited 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These were good but small, I ordered large as the reviews said get a size larger but even this was too small.”

Helpful Report

Dear L Trundley, Thanks so much for leaving us a review. We really appreciate you taking the time to review us. If you would like to arrange an exchange of socks to a larger size, please do get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“The single-use sliding sheets are easy to use for transferring our patients from trolley to table and back again. Delivery was made in a timely manner, as usual, so thankyou for that.”

Helpful Report

Dear Lynne, Thank you so much for leaving us a review! We love to hear when customers are pleased with their orders, and really appreciate you taking the time to review us especially in times like this, when you must be so short of time. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Great service, the items arrived on time and the correct quantities, cant complain. Giving a full service even in the current pandemic, great job!”

Helpful Report

“well stock”

Helpful Report

Dear Mayumi, Thanks so much for leaving us a review! We really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I first phoned as I was not sure what I required, once I was given details as to the suitable products available, I went back onto the internet, placed an order, which arrived exactly as stated.. A truely non stressful process, thank you.”

Helpful Report

Good morning John, Thank you for taking the time to leave a review. We pride ourselves on our efficient query response and delivery times, and it’s always great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Excellent service. Great price. Super prompt delivery”

Helpful Report

Dear Gary, Thanks for taking the time to leave a review. It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Items as expected. However I paid extra to have next day delivery. Sent needing signature so instead of packet being put through letterbox (or left with neighbour) the postman left me a card saying g taken back to main drying office. Therefore I had to drive to the sorting office the following day to pick up. If I’d not paid the extra I’d have had it in the same timeframe and wouldn’t have cost me time or petrol.”

Helpful Report

Dear Margaret, Thank you so much for leaving us a review. We really appreciate you taking the time to review us. We're sorry to hear that the postman didn't leave the parcel locally. We use a tracked delivery service to ensure that parcels are, in most cases, safely delivered directly to customers' hands. We're sorry that this caused you to drive to collect it from the sorting office. If you do have any further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Product fine - just as described. More choice on delivery would have suited me better.”

Helpful Report

Good afternoon Caroline, Thanks for your review, and your helpful feedback on our current 24hr or 48hr delivery options. Your feedback has been passed onto our management team for their consideration. If you have any queries or further comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Product was what was expected. Delivery was a little late.”

Helpful Report

“ORDER RECEIVED IN GOOD TIME, GOOD COLOURS AND NICE FITTED TUNICS FOR NURSES”

Helpful Report

“No problems using them to date”

Helpful Report

“After placing our order we were regularly kept updated with how our order was progressing and when it had been sent out to us. It arrived on time and the quality is good. The only negative would be that we would like more varying sizes to be available.”

Helpful Report

“The blankets were desperately needed, so the quick turnaround time was much appreciated. The only problem was I had to guess the weight of them, and unfortunately they were too light. I’m going to keep them as they will be good in the short term, but it means I’ll have to do some trial and error with the next order, to see if I can get the right ones.”

Helpful Report

“The socks are nice and comfortable, but my wife would have preferred the ankle part to be a little longer and go further up her leg so as to reduce the sock sliding off her feet.”

Helpful Report

“Quality is very good however I do think the sizing is slightly off , I bought these for my husband who suffers with Dementia and has had an infection in his heel and is reluctant to put his foot to the floor I bought Large 5-8 but although he has always worn 6 1/2 to 8 socks these barely fit him and the non slip does not reach as far as the heel ,so I am disappointed as I spent £20 however if I ordred again would order the next size up.”

Helpful Report

Good afternoon Jean, Thank you for taking the time to write a review of your purchase of non slip socks for your husband. We're sorry to hear that the tread didn't reach his heel. The website product details do state that if the socks are to be worn on swollen feet that we recommend buying a larger size. A heel infection would be likely to cause some swelling in most people. Hopefully you will still be able to use these ones, and as you suggested buying a larger size next time would solve the sizing issue. Kind regards, Customer Services team Interweave Textiles

“I was happy with the service and the delivery came the next day. The tracking data was very helpful.”

Helpful Report

Dear Mr Knight, Thank you very much for taking the time to write a review of your purchase. Your positive comments have been passed around our Customer Services teams to let them know that their hard work is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Product arrived on time and am pleased with the quality”

Helpful Report

Good afternoon Elisabeth, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“First time buying and satisfied with delivery and bedding I ordered. Would shop again. My chosen charity would be Parkinsons”

Helpful Report

Dear Grace, Thanks for taking the time to leave a review! We pride ourselves on our query response and delivery times, and it’s always great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

Dear Grace, Thanks for taking the time to leave a review! We’re proud to offer a next-day delivery services for most orders placed before 2PM, and it’s great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I am very happy with the blankets. The website was easy to navigate, however I was unable to see when they would be delivered until I got notification saying the courier would deliver them that day. It would have been good if I had known an estimated amount of days I would have before delivery. Thank you for supplying good affordable products”

Helpful Report

Good afternoon Deborah, Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your new blankets. We really appreciate your feedback on making the delivery period clearer, and this is something we’re now looking into to see how we can make it better. If you have any queries or further comments you’d like to pass on, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I found the website difficult to follow but the actual goods on top rate and a fair price . Delivery Excellent arriving within 2 days . I was rather put off by your return policy as I wanted to return the smaller pair. In order to look at one I had to open cellophane bag so how could I now return them ? They were unused but the bag was opened at one end ? Also when I tried to put an order through for another 3xxxl size I was told I needed to order 5 - very disappointing”

Helpful Report

Dear Mrs Locke, Thank you for your purchase of slipper socks this week. We're sorry to hear that you found the website confusing. I understand that you spoke to one of the team yesterday who explained about the sock sizes being colour-coded to help NHS staff find the right size socks quickly for patients, rather than each size being available in a range of colours - I hope that now makes sense. Please don't worry about the opened pack of unsuitable socks, you can still return those. Our Customer Services Manager will phone you today to help you with the details for returning those. Kind regards, Elisabeth Ecommerce Manager, Interweave

Interweave Textiles Limited is rated 4.6 based on 622 reviews