Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.57

4.6 Rating 1,605 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,605 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Insulation4less 5 star review on 18th November 2022

Marc Newton

Insulation4less 5 star review on 1st October 2022

Tony Handley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived on time but with damage. I did email to say that I'd have to replace a couple of sheets and someone got back to me to say they'd look into it. I have not heard anything since.”

Helpful Report

Posted 3 years ago

“Delivery date was changed without any notice ! Only half of delivery arrived, had to postpone work due to changed dates and missed materials. All done at a cost to me, not even so much as an apology”

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Posted 3 years ago

“All panels arrived damaged on the site and some on the surface. It is not the end of the insulation task but I paid for good panels. Will not purchase again from this supplier. staff are very friendly. I did order in the Internet with 4less because delivery did show only few days but later after I did check my panels was on a longer lead time and I did agree to something different. staff are very friendly.”

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Posted 3 years ago

“Gave me one date for delivery waited in never came new delivery date week later would look for other suppliers in future”

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Posted 3 years ago

“stated free delivery on orders over £300 but then was going to be £172 extra delivery charge to receive purchase so had to request a refund.”

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Posted 4 years ago

“Product was supplied by a third party. Some boards were damaged and not all the same brand was delivered.”

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Posted 4 years ago

“okay to deal with on the phone, and delivered on time, but ordered 40 packs of 75mm rockwool, when we installed it, two packs turned out to be 50mm very annoying?”

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Posted 4 years ago

“Great prices - but dont deliver to Northern Ireland even though it is part of the UK. I asked for a price for insulation delivered to Belfast and was given a price and only when i placed the order and paid for it - I was told you dont deliver to NI. So very disappointed !!”

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Posted 4 years ago

“Decent communication, reasonable price however several rolls were sodden wet.”

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Posted 4 years ago

“Insulated plasterboard arrived damaged and damp ,I emailed company with photos attached but no reply. Board looked like it was old stock due to the colour of the insulation”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your comment. Im sorry your email was not responded to as the girl looking after your order was on leave when you emailed. Your complaint was forwarded to the warehouse, and they did not respond. As a result your query went without being dealt with correctly. So sorry for the lack of customer support here. In situations like this it is always best to call our office and let us know you sent in some photos, so we can ensure its followed up on. In this case due to holidays and our warehouse not responding your email fell through the cracks. I would like to assure you that the boards are not old. Discolouration on the edges can happen very quickly (2 days or so) especially during the summer when sometimes the boards are left outside in the sun. This does not affect the performance of the boards in any way. I note some scratches on the plasterboard which sometimes can happen during transportation which we could have replaced for you. However, I am assuming you are plastering these boards so the multi-finish will cover up this imperfection and again will not harm the performance of the boards. Looking at the damp board it does seem to have got wet. We could have replaced this for you no problem, again sorry your email fell through the cracks. This is not normal. Just as a point to note we always recommend that customers thoroughly check what they are receiving to ensure they are satisfied with the delivery. If you are not its best to return the goods on the same lorry it was delivered on. This way we can ensure new products are sent back out to you asap. Regards Insulation4less

Posted 4 years ago

“The product is fine, but the service is poor. Firstly i was sent a request to review the company twice a week before it was delivered. When emailed to book a delivery slot on the morning of delivery, i was then informed that they could not fulfil the full order so were going to deliver it two deliveries. When I requested that they hold it back to deliver it all at once to save on the inconvenience of having to wait in twice, I was informed it was too late and that days delivery had already set off. I requested an eta for delivery, and supplied contact details to ensure that we did not miss the delivery. The next I new was that they had attempted to deliver ahead of the eta and not bothered to call me. So they arranged to deliver the full order the following day. Again I requested an eta, was told pm. I again provided contact details and was assured the driver would call 30 mins prior to delivery. The delivery was made in the morning with no prior phone call.”

Helpful Report

Posted 4 years ago

“I'm still waiting for 1 sheet of 12mm insulation to be delivered? Ordered in january. ?????????.”

Helpful Report

Posted 5 years ago

Hi Jason, Sorry you did not get your last insulation board. Unfortunately the depot just ran out of stock by 1 board and instead of not sending out the order at all they delivered the order less 1 sheet. We were also not informed of the sheet being left short until you placed your review as you did not inform us but instead spoke directly with the depot that delivered your insulation. I am also confused as to why though your review states that you are waiting for your 1 board to be delivered because you told the depot that delivered your insulation not to deliver the last board and that you were happy to take a refund for the remaining sheet. The depot then cancelled the delivery of the remaining sheet based on your instruction. Hence no delivery for the last sheet. Again you did not inform us of this and also again we only found out about this call between you and the depot after we checked with the local depot why you were left short 1 sheet. They then informed us as to your instructions to not deliver the extra sheet and requested a refund. The local depot requested that you call Insulation4less to arrange the refund which you did not. Unfortunately it is very difficult for us to resolve the issue if you do not call us after being instructed to do so. Regards Insulation4less

Posted 5 years ago

“Poor communication to be fair. No idea on when it was going to be delivered. Given a w/c date and that was not met.”

Helpful Report

Posted 5 years ago

Hi Neil, Thank you for your review. Sorry your order did not arrive on time. Kingspan had informed us that your order was due to arrive on the 22nd. However they failed to inform us that it was not delivered. As soon as we heard your order was not delivered we made contact with Kingspan who informed us then that your order would be delivered on the 26th. Which I see was the case. Again sorry for the delay in getting your order to you. Regards Insulation4less

Posted 5 years ago

“Insulation, delivered damage off truck, driver not willing to assist or deliver to house off main road. Complained and received no follow up.”

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Posted 5 years ago

Insulation4less is rated 4.6 based on 1,605 reviews