Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 934 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service-proactive communication and delivery arranged to suit.”

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Posted 7 years ago

“Quality product, well packaged and excellent customer service and communication.”

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Posted 7 years ago

“I can honestly say it is along time since I was truly impressed by customer service but Innes are second to none! Blown away by your customer care - if only more companies were like you. Would not hesitate to use again or recommend.”

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Posted 7 years ago

“Very friendly and wonderful customer service”

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Posted 7 years ago

“Good customer service . Kept me up to date with the progress of my kettle order. Excellent delivery with order arriving when promised.”

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Posted 7 years ago

“A very friendly and efficient service. The Robert Welch knife block was delivered promptly and was well packaged. They followed up assiduously to make sure it had arrived safely.”

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Posted 7 years ago

“Very good service; kept well informed of order progress and delivery.”

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Posted 7 years ago

“Great company to do business with, fantastic communication and excellent product. Thank you”

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Posted 7 years ago

“i bought this monkey because it was a very good price it arrived promptly and well packaged. I als liked the after care as they emailed to make sure I had received the item and was happy with it. Would certainly use this firm again.”

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Posted 7 years ago

“Exemplary customer service. I received 3 calls to keep me updated on my delivery, which arrived on time. I received my package in perfect condition. I would recommend Innes Gallery.”

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Posted 7 years ago

“The BEST customer experience I have ever had!!!!”

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Posted 7 years ago

“Good price, excellent customer service with very good communication. Would buy again”

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Posted 7 years ago

“faultless from place order to safe delivery on time”

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Posted 7 years ago

“The service is fantastic - quick responses to emails, advice over the phone, friendly but professional. A great selection of products - we have repeat shopped but most recently Flos and Poulsen lighting and Montana furniture. All beautifully made.”

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Posted 7 years ago

“Excellent customer service when the delivery was delayed by the manufacturer, even offering me a discount for the inconvenience. Very rare to receive this level of customer service in this day and age. Would definitely recommend!”

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Posted 7 years ago

“Very efficient, friendly service.”

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Posted 7 years ago

“Great product. Great price. Great service.”

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Posted 7 years ago

“Ought an aqua diffuser. What an excellent product! Innes after sales service is absolutely top notch too. Id recommend to anyone”

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Posted 7 years ago

“Very helpful and personal customer service. Made sure our slight problem with delivery was sorted straight away.”

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Posted 7 years ago

“Fantastic service. Was concerned that my gift would not arrive in time for Christmas, but these guys pulled out all the stops and arranged to have it delivered to my home address on Christmas Eve. Thank you.”

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Posted 7 years ago

Innes is rated 5.0 based on 934 reviews