Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 909 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. Great service. Great price. Thanks to everyone at Innes. Will be back soon for more - again!”

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Posted 7 years ago

“I recently ordered a Flexa bed cave from Innes and I’m so happy with the purchase. My item came earlier than expected and although there were parts missing it wasn’t an issue at all. Throughout the whole process the team at Innes contacted me throughout so I was never worried. I like that it wasn’t hard to contact the team and the response was immediate. I would absolutely order from Innes again. My daughter loves her bed cave. So thank you Innes team.”

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Posted 7 years ago

“Communication was very good and product was delivered on time very happy many thanks”

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Posted 7 years ago

“Unbelievable customer care as always! Nobody comes close”

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Posted 7 years ago

“Good selection on website. Ordering process was very easy, with a call back to confirm. Great service and value for money. Very pleased with the chairs.”

Innes 4 star review on 13th September 2018

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Posted 7 years ago

“I purchased espresso cups that are the perfect size for my coffee machine. They arrived by parcel force in pristine condition. I have had several emails updating me on the status of my order and delivery. An excellent service.”

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Posted 7 years ago

“Edison petite lamps. Perfect for outdoors and in. Beautifully designed and choice of 3 levels of brightness. Recharge via your laptop! I love them. Innes gave excellent service, including arranging for delivery to coincide with my return from holiday. Well wrapped and arrived in perfect condition. Lovely people with whom to discuss customer requirements.”

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Posted 7 years ago

“Good service although misunderstandings at the delivery which were corrected rapidly after a phine call”

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Posted 7 years ago

“Efficient delivery. Kept me informed of order status. Checked delivery had been safely received”

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Posted 7 years ago

“We have ordered from Innes on two occasions & the service is second to none. Very personal & extremely professional, would recommend them.”

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Posted 7 years ago

“Great service from sale to delivery. Really good communication throughout. Would definitely buy from this company again.”

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Posted 7 years ago

“Fantastic service and great bed at a great price. Customer service was brilliant and they kept me informed about my purchase. I would highly recommend”

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Posted 7 years ago

“Fantastic customer service both by email and phone. Delighted with my new lamps. Thank you Innes!”

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Posted 7 years ago

“Great service, will use again no doubt”

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Posted 7 years ago

“Speedy despatch. Good communication. Well wrapped. Exactly what I wanted.”

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Posted 7 years ago

“Bought a coffee grinder from this shop. Great price (cheapest I could find anywhere online) and excellent customer service - calling and emailing to update on delivery and confirm I had received ok.”

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Posted 7 years ago

“Good service, quick delivery”

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Posted 7 years ago

“Very stylish kettle. Very good and quick service. Offered delivery date options which was very helpful and the item arrived on time and well packed.”

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Posted 7 years ago

“Really good communication from the staff at Innes around delivery lead times for my products that I had ordered and when the goods arrived, a genuine interest from them as to whether it was what I had ordered and was it in good condition. Quite extraordinary and refreshing!”

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Posted 7 years ago

“Great service. Product arrived before the date promised. Delighted!”

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Posted 7 years ago

Innes is rated 5.0 based on 909 reviews