Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 976 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

Write Your review

Tell us how Innes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not know why I haven’t found this website before now! Such a wonderful range of products from my favourite designers. From online chat to free standard delivery (which arrived within 24hours) the service was fantastic. From now on, Ivor Innes will certainly be the first place I will look for my home and gifts for friends.”

Helpful Report

Posted 7 years ago

“Great customer service and better price than I paid for the same bed three years ago. Bed was well packed so it was delivered in perfect condition unlike the same one I bought from a popular website which came damaged.”

Helpful Report

Posted 7 years ago

“Great service-proactive communication and delivery arranged to suit.”

Helpful Report

Posted 7 years ago

“Quality product, well packaged and excellent customer service and communication.”

Helpful Report

Posted 7 years ago

“I can honestly say it is along time since I was truly impressed by customer service but Innes are second to none! Blown away by your customer care - if only more companies were like you. Would not hesitate to use again or recommend.”

Helpful Report

Posted 7 years ago

“Very friendly and wonderful customer service”

Helpful Report

Posted 7 years ago

“Good customer service . Kept me up to date with the progress of my kettle order. Excellent delivery with order arriving when promised.”

Helpful Report

Posted 7 years ago

“A very friendly and efficient service. The Robert Welch knife block was delivered promptly and was well packaged. They followed up assiduously to make sure it had arrived safely.”

Helpful Report

Posted 7 years ago

“Very good service; kept well informed of order progress and delivery.”

Helpful Report

Posted 7 years ago

“Great company to do business with, fantastic communication and excellent product. Thank you”

Helpful Report

Posted 7 years ago

“i bought this monkey because it was a very good price it arrived promptly and well packaged. I als liked the after care as they emailed to make sure I had received the item and was happy with it. Would certainly use this firm again.”

Helpful Report

Posted 7 years ago

“Exemplary customer service. I received 3 calls to keep me updated on my delivery, which arrived on time. I received my package in perfect condition. I would recommend Innes Gallery.”

Helpful Report

Posted 7 years ago

“The BEST customer experience I have ever had!!!!”

Helpful Report

Posted 7 years ago

“Good price, excellent customer service with very good communication. Would buy again”

Helpful Report

Posted 7 years ago

“faultless from place order to safe delivery on time”

Helpful Report

Posted 7 years ago

“The service is fantastic - quick responses to emails, advice over the phone, friendly but professional. A great selection of products - we have repeat shopped but most recently Flos and Poulsen lighting and Montana furniture. All beautifully made.”

Helpful Report

Posted 7 years ago

“Excellent customer service when the delivery was delayed by the manufacturer, even offering me a discount for the inconvenience. Very rare to receive this level of customer service in this day and age. Would definitely recommend!”

Helpful Report

Posted 7 years ago

“Very efficient, friendly service.”

Helpful Report

Posted 7 years ago

“Great product. Great price. Great service.”

Helpful Report

Posted 7 years ago

“Ought an aqua diffuser. What an excellent product! Innes after sales service is absolutely top notch too. Id recommend to anyone”

Helpful Report

Posted 7 years ago

Innes is rated 5.0 based on 976 reviews