Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 929 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 929 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely lamp small but perfectly formed. Excellent customer service.”

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Posted 1 day ago

“I needed a replacement chair which although especially made arrived well before the expected date.”

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Posted 2 days ago

“Very good and personal service.”

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Posted 2 days ago

“Great buying experience. Good price for the product followed by a call to check the delivery date was suitable. Would definitely buy again.”

Innes 5 star review on 15th February 2026

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Posted 2 days ago

“Great service, fast delivery and unbeatable prices”

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Posted 4 days ago

“Great experience overall. The team is very professional and attentive. They pay close attention to details and make sure everything is well taken care of. Highly recommended.”

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Posted 1 week ago

“Excellent customer service that kept me informed every step of the way. The lamps are beautiful and well made, and delivery arrived exactly as promised.”

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Posted 1 week ago

“Great service”

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Posted 1 week ago

“Brilliant service from a family-owned business - it really does make a difference buying from a homegrown business that puts customer service first. The product is beautiful, made even better by the calls to check we were okay with the manufacturing lead time, and a further call to let us know it was in its way. Really can't recommend them enough.”

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Posted 1 week ago

“I bought a pre-owned 2m tall Flos lamp which came without the original packaging. Chris & the team were very helpful & bubble wrapped the lamp & helped load the car. It safely made its 240 mile journey. Good price, great service & very friendly. Highly recommended.”

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Posted 1 week ago

“From the moment I phoned Innes to make an enquiry regarding the chair I wished to purchase I knew I was dealing with a high end store with excellent customer service. The team were extremely helpful in arranging delivery and answering all my queries. The chair and stool arrived in perfect condition and I was kept updated regarding delivery times. Thank you for such a fabulous shopping experience!”

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Posted 1 week ago

“Lovely products, excellent service”

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Posted 1 week ago

“Fantastic company.They have all best products in interior design, at extremely competeitive prices. They also offer a very personal service & you are able to call & email & speak to the sam eperson, promarily Chris, for product onfo & help etc. Wouldnt choose to shop anywhere else.”

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Posted 1 week ago

“The service I received when i visited the store was very professional friendly David was a gentleman I would highly recommend inners I want to wish all the team a healthy wealthy successful business for the future warm wishes mr k Sugden”

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Posted 2 weeks ago

“Great customer service, very professional and a pleasure to do business with. Highly recommend.”

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Posted 2 weeks ago

“Brilliant customer service - incredibly transparent about delivery time and attentive that my needs were met. Couldn’t be better!”

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Posted 3 weeks ago

“never used them before but have to say , from start to finish they are on the money with service and they the best all others on price and have a business mentality that it’s not all about margin on each deal , as reports like this win you far much more long term business .(unlike many that would rather hold on to existing stock than sell and move things .I ll be back .”

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Posted 3 weeks ago

“Great service and shelving!”

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Posted 4 weeks ago

“My order was dealt with efficiently and timely. It arrived securely with all the relevant information. I am thrilled with my lamps!”

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Posted 1 month ago

“Competitive pricing, great communication and on-time, as promsied delivery - great service and highly recommended.”

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Posted 1 month ago

Innes is rated 5.0 based on 929 reviews