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Innes Reviews

5.0 Rating 856 Reviews
100 %
of reviewers recommend Innes
5.0
Based on 856 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Innes Reviews
Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square, East Yorkshire,
11-13 The Square, East Yorkshire
Hessle
HU13 0AF

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Innes 5 star review on 16th May 2024
Shelagh Robertson
Innes 5 star review on 24th November 2023
Paul Baker
Innes 5 star review on 6th November 2023
Jane Unsworth
Innes 5 star review on 22nd June 2023
Dom Payne
Innes 5 star review on 28th April 2023
Paul Baker
Innes 5 star review on 28th December 2022
Robert Cook
Innes 5 star review on 13th December 2022
Nikki Waltham
48
Anonymous
Anonymous  // 01/01/2019
Friendly conversation efficient delivery perfect product
Helpful Report
Posted 5 days ago
The light is exactly what I want. My telephone calls were answered and responded to, a really personal service. Innes were incredibly helpful when I ordered the wrong thing. The refund was processed very quickly and no fuss was made though it was my fault. They also used Parcel Force for delivery so that I had no doubt that the light would not be delivered to the wrong address.
Helpful Report
Posted 5 days ago
Fabulous customer service, polite, professional and courteous. You just don’t receive service like this any more. It was very refreshing and made you feel as if ‘you’ the customer were their number one priority
Helpful Report
Posted 1 week ago
Great service from start to finnish. My item arrive on time and was well protected. I would use this company again.
Helpful Report
Posted 1 week ago
Excellent service. Partly automated and partly personal which is unusual for on-line orders. The product - a Skagerak cutter folding seat looks well made and high quality, as I had hoped.
Helpful Report
Posted 1 week ago
Brilliant product and communication! We’ve got the best furnitures ever!
Helpful Report
Posted 3 weeks ago
Had the best customer-centred experience because of Chris when purchasing a chair. I am very happy with it. Will definitely be back!
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Posted 4 weeks ago
I recently ordered a table from Innes and was incredibly impressed with the entire experience. From start to finish, the process was smooth, efficient, and completely stress-free. The customer service was excellent; friendly, knowledgeable, and responsive throughout. My order arrived on time and in perfect condition, and the quality of the product exceeded my expectations. It's clear that Innes really care about both their products and their customers. I wouldn’t hesitate to order from Innes again and highly recommend them to anyone looking for beautiful furniture and top-notch service!
Helpful Report
Posted 1 month ago
Purchased some Flos lighting from Innes. The team have been absolutely excellent, offering quality items at competative prices and with a fanastic service wrap. I was also impressed with the website, which is easy to navigate and make your selections. All in all, a wonderful experience with Innes, would definitely recommend them to any other potential customers.
Helpful Report
Posted 1 month ago
I can’t fault the service from Innes, Chris was very responsive and kept us informed all the way. The table we purchased arrived on time in perfect condition.
Helpful Report
Posted 3 months ago
This is the first time I have bought anything from Innes the service was excellent the item exactly what I was looking forand I will not hesitate to return
Helpful Report
Posted 4 months ago
Lovely family run business competitively priced with good customer service
Helpful Report
Posted 4 months ago
I ordered something from Innes It came when Innes said it would It was what I wanted. Job done
Helpful Report
Posted 5 months ago
Great service. Called up to discuss delivery dates and bulb requirements. Very pleased with table light and good price too.
Helpful Report
Posted 6 months ago
As a recent first-time customer of Innes, I feel compelled to comment on the exceptional level of customer service that I thought was long gone in this day and age. Living as I do near London, it was not possible to visit the store in person so all of my communication was by e-mail. Responses were prompt and Chris was very patient and helpful in obtaining colour samples for me. The ordering process was simple; the made-to-order furniture item was ready for delivery comfortably within the indicated time frame and, when received, every bit as good as I'd hoped. I'll happily buy from Innes again.
Helpful Report
Posted 6 months ago
Amazing service
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Posted 7 months ago
Great fast service. Product arrived in appropriate packaging and of good quality- as expected for product ordered
Helpful Report
Posted 7 months ago
Brilliant service again from Innes. Items exactly as described on the website. Excellent delivery service arrived exactly on time.
Helpful Report
Posted 7 months ago
Great stock and prices. Lovely customer service. Highly recommend.
Helpful Report
Posted 8 months ago
Impressive customer service in all aspects. Communications by e-mail over a period of days regarding purchase of goods and delivery arrangements were very prompt and special actions taken to ensure the delivery suited my convenience and circumstances on the day. Exemplary care taken in the packaging of the item to ensure no damage occured during transit--- use of very high quality packaging materials evident. This company has been consistently outstanding in every way since my first purchase many years ago.
Helpful Report
Posted 8 months ago
Innes is rated 5.0 based on 856 reviews