Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 898 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and care as usual, and a great price.”

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Posted 5 days ago

“I have recently purchased a Stelton 'Arnie Jacobson' salad bowl from Innes. Almost immediately, upon receipt of the order, Sam made contact to arrange a mutually convenient delivery date. The product therefore, arrived well packed and bang on time. Excellent customer service. I don't have a bad word to say about Innes and would highly recommend them.”

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Posted 5 days ago

“Item exactly as expected, prompt delivery and good communication”

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Posted 5 days ago

“We received a set of Finnish glasses which arrived intact and on the day specified. The iitala goblets are great and will make a fabulous Christmas present.”

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Posted 5 days ago

“Fantastic service from start to finish with the added personal touch always a joy to order from Innes .”

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Posted 6 days ago

“I ordred an oiled oak Hans Wegner wishbone chair. Innes provided excellent service. As soon as I had placed the order, I received an email asking if I wanted to see a sample of the wood before the order was processed. This was promptly sent to me. The chair, which is absolutely beautiful, arrived a few weeks later. I initially ordered the chair through Innes because of their competitive prices. I'm very pleased with the service Innes has provided.”

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Posted 6 days ago

“Had a great experience ordering a Louis Poulsen Yuh floor lamp. Innes was the only retailer I could find that could delivery the very next week, *and* their price was actually the most competitive! Delivery was so smooth. The team handled with care and carried the large box all the way to the desired room. One very happy customer.!”

Innes 5 star review on 6th November 2025

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Posted 6 days ago

“Absolutely fantastic service and very friendly staff.the products arrived in first class condition would full recommend this company for anything that you need.”

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Posted 6 days ago

“Excellent service and communication”

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Posted 6 days ago

“This is the second time I have bought from Innes and both times I have been really impressed with the service and support received from the organisation. Customer service as it should be, with great products to boot.”

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Posted 1 week ago

“I ordered a BTC light online at a competeive price. Within a short period of time I received a telephone call from the company thanking me for the order and updating me on a delivery time. I was then cotacted promptly by the delivery company and the item was delivered on time and beautifully packaged. It is wonderful to do business with a family run concern who are committed to such excellent customer service.”

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Posted 1 week ago

“Great product and really good communications”

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Posted 1 week ago

“Wonderful company, professional, knowledgable & very helpful.”

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Posted 2 weeks ago

“Great experience. Had some questions about delivery which were quickly answered, and even got a phone call that delivery was early. The order itself was perfect, love my new danish designer lamp. Many thanks!”

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Posted 2 weeks ago

“I was very impressed when I received a phone call thanking me for my purchase. Very professional. Wonderful product, delivered on time. Thank you”

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Posted 2 weeks ago

“Chris was so kind and professional as to check the warehouse personally for the lamp I was looking for and the it was dispatched the same day. Fantastic service and I'd but from your lovely shop again. Thank you.”

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Posted 3 weeks ago

“Really helpful team at Innes. They called to confirm orders details (which was really nice) and Cesca chairs delivered safe and sound. I’m loving them and they look great. Many thanks!”

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Posted 3 weeks ago

“Excellent company, great communication, they will ring to confirm delivery and spoke to two people and both seemed really nice and courteous, wouldn't hesitate to recommend.”

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Posted 3 weeks ago

“David could not have been friendlier, more knowledgeable or more helpful. I am so pleased with my new light, I've wanted one for years and finally decided to spend the money. Innes was the best value I could find and I was very grateful for the free delivery too. Thank you Innes!”

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Posted 3 weeks ago

“I ordered a Hay shelving unit from Innes and I couldn’t have been happier with my customer experience. Before confirming the sale they called me to make sure I knew the product would take time to make which was very thoughtful. Delivery was arranged efficiently and went smoothly. They even checked to make sure I was happy with the product - which I am! It arrived in perfect condition and is exactly what I wanted. I would recommend them to anyone.”

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Posted 1 month ago

Innes is rated 5.0 based on 898 reviews