Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 901 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and great product”

Helpful Report

Posted 6 days ago

“Excellent business. First purchase from Innes and would highly recommend and definately use again. In a world of online shopping.... Innes Excels. Easy website to shop, order was followed up with a courtesey call from a real person, item was despatched imediatlely and arrived safely, well packaged, within just a couple of days. Beautifull product, excellent price, easy transaction with a reputable and trustworthy business and exceptional customer service. Well done Innes .... if only other businesses were half this good!”

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Posted 1 week ago

“Delivered as advised”

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Posted 1 week ago

“Great customer service and care as usual, and a great price.”

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Posted 2 weeks ago

“I have recently purchased a Stelton 'Arnie Jacobson' salad bowl from Innes. Almost immediately, upon receipt of the order, Sam made contact to arrange a mutually convenient delivery date. The product therefore, arrived well packed and bang on time. Excellent customer service. I don't have a bad word to say about Innes and would highly recommend them.”

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Posted 2 weeks ago

“Item exactly as expected, prompt delivery and good communication”

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Posted 2 weeks ago

“We received a set of Finnish glasses which arrived intact and on the day specified. The iitala goblets are great and will make a fabulous Christmas present.”

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Posted 2 weeks ago

“Fantastic service from start to finish with the added personal touch always a joy to order from Innes .”

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Posted 2 weeks ago

“I ordred an oiled oak Hans Wegner wishbone chair. Innes provided excellent service. As soon as I had placed the order, I received an email asking if I wanted to see a sample of the wood before the order was processed. This was promptly sent to me. The chair, which is absolutely beautiful, arrived a few weeks later. I initially ordered the chair through Innes because of their competitive prices. I'm very pleased with the service Innes has provided.”

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Posted 2 weeks ago

“Had a great experience ordering a Louis Poulsen Yuh floor lamp. Innes was the only retailer I could find that could delivery the very next week, *and* their price was actually the most competitive! Delivery was so smooth. The team handled with care and carried the large box all the way to the desired room. One very happy customer.!”

Innes 5 star review on 6th November 2025

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Posted 2 weeks ago

“Absolutely fantastic service and very friendly staff.the products arrived in first class condition would full recommend this company for anything that you need.”

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Posted 2 weeks ago

“Excellent service and communication”

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Posted 2 weeks ago

“This is the second time I have bought from Innes and both times I have been really impressed with the service and support received from the organisation. Customer service as it should be, with great products to boot.”

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Posted 3 weeks ago

“I ordered a BTC light online at a competeive price. Within a short period of time I received a telephone call from the company thanking me for the order and updating me on a delivery time. I was then cotacted promptly by the delivery company and the item was delivered on time and beautifully packaged. It is wonderful to do business with a family run concern who are committed to such excellent customer service.”

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Posted 3 weeks ago

“Great product and really good communications”

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Posted 3 weeks ago

“Wonderful company, professional, knowledgable & very helpful.”

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Posted 4 weeks ago

“Great experience. Had some questions about delivery which were quickly answered, and even got a phone call that delivery was early. The order itself was perfect, love my new danish designer lamp. Many thanks!”

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Posted 4 weeks ago

“I was very impressed when I received a phone call thanking me for my purchase. Very professional. Wonderful product, delivered on time. Thank you”

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Posted 1 month ago

“Chris was so kind and professional as to check the warehouse personally for the lamp I was looking for and the it was dispatched the same day. Fantastic service and I'd but from your lovely shop again. Thank you.”

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Posted 1 month ago

“Really helpful team at Innes. They called to confirm orders details (which was really nice) and Cesca chairs delivered safe and sound. I’m loving them and they look great. Many thanks!”

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Posted 1 month ago

Innes is rated 5.0 based on 901 reviews