Innes Reviews

Name: Innes
Address: 11-13 The Square, East Yorkshire, 11-13 The Square, East Yorkshire, Hessle
Rating: 4.98

5.0 Rating 867 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square, East Yorkshire,
11-13 The Square, East Yorkshire
Hessle
HU13 0AF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the staff at Innes went above and beyond. I ordered 2 Hay seat pads. Someone phoned to check if I wanted swatches before they put my order through. Someone also phoned when the order was ready and explained how and when it would arrive. Very impressed. Also living in N I many UK companies simply don't deliver here anymore. Innes does.”

Helpful Report

Posted 1 week ago

“The outstanding personal service and beautiful curated products put Innes high on the list when it comes to searching for the perfect piece. It’s so refreshing to find this level of service and consistent quality still exists.”

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Posted 1 week ago

“The only place that stocked the item we needed. Fast, efficient service.”

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Posted 1 week ago

“Great quality product. Was kept informed every step of the way.”

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Posted 2 weeks ago

“Great personal customer service. The order, although waiting for manufacturers wait time, was quicker than expected. I would be happy to buy from Innes again.”

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Posted 2 weeks ago

“Bought a Kay Bojesen wooden dog ornament. Very nice item. Paid online and collected my order. All very easy and pleasant to do.”

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Posted 3 weeks ago

“The service I received from Innes has been exemplary. From a positive price match, through to ensuring my order had reached me safely & that I was happy. Clearly a company that really look after & values their customers. Although I live nowhere near to their physical shop, I’ll definitely be using them again. Classy stock & fantastic service. What’s not to recommend & what more could you ask for?”

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Posted 4 weeks ago

“Service was superb, very pleased with Anglepoise Lighting! Would definitely use INNES again.”

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Posted 4 weeks ago

“Really superb, bowled over by the service, and attention to detail. Got a call to ask my preference for deliver, staff member was super friendly and helpful. Item was delivered on the day, carefully wrapped. Really happy with the item, price and service. Will be back, and definately recommend!”

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Posted 1 month ago

“Great communication throughout; friendly delivery guy. Have no issues and will happily place future orders with you. Excellent service.”

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Posted 1 month ago

“Great service with fairly rapid delivery and good communication.”

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Posted 1 month ago

“Friendly conversation efficient delivery perfect product”

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Posted 1 month ago

“The light is exactly what I want. My telephone calls were answered and responded to, a really personal service. Innes were incredibly helpful when I ordered the wrong thing. The refund was processed very quickly and no fuss was made though it was my fault. They also used Parcel Force for delivery so that I had no doubt that the light would not be delivered to the wrong address.”

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Posted 1 month ago

“Fabulous customer service, polite, professional and courteous. You just don’t receive service like this any more. It was very refreshing and made you feel as if ‘you’ the customer were their number one priority”

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Posted 1 month ago

“Great service from start to finnish. My item arrive on time and was well protected. I would use this company again.”

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Posted 1 month ago

“Excellent service. Partly automated and partly personal which is unusual for on-line orders. The product - a Skagerak cutter folding seat looks well made and high quality, as I had hoped.”

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Posted 1 month ago

“Brilliant product and communication! We’ve got the best furnitures ever!”

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Posted 2 months ago

“Had the best customer-centred experience because of Chris when purchasing a chair. I am very happy with it. Will definitely be back!”

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Posted 2 months ago

“I recently ordered a table from Innes and was incredibly impressed with the entire experience. From start to finish, the process was smooth, efficient, and completely stress-free. The customer service was excellent; friendly, knowledgeable, and responsive throughout. My order arrived on time and in perfect condition, and the quality of the product exceeded my expectations. It's clear that Innes really care about both their products and their customers. I wouldn’t hesitate to order from Innes again and highly recommend them to anyone looking for beautiful furniture and top-notch service!”

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Posted 2 months ago

“Purchased some Flos lighting from Innes. The team have been absolutely excellent, offering quality items at competative prices and with a fanastic service wrap. I was also impressed with the website, which is easy to navigate and make your selections. All in all, a wonderful experience with Innes, would definitely recommend them to any other potential customers.”

Helpful Report

Posted 2 months ago

Innes is rated 5.0 based on 867 reviews