Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 889 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have bought from Innes and both times I have been really impressed with the service and support received from the organisation. Customer service as it should be, with great products to boot.”

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Posted 2 days ago

“I ordered a BTC light online at a competeive price. Within a short period of time I received a telephone call from the company thanking me for the order and updating me on a delivery time. I was then cotacted promptly by the delivery company and the item was delivered on time and beautifully packaged. It is wonderful to do business with a family run concern who are committed to such excellent customer service.”

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Posted 6 days ago

“Great product and really good communications”

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Posted 6 days ago

“Wonderful company, professional, knowledgable & very helpful.”

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Posted 1 week ago

“Great experience. Had some questions about delivery which were quickly answered, and even got a phone call that delivery was early. The order itself was perfect, love my new danish designer lamp. Many thanks!”

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Posted 1 week ago

“I was very impressed when I received a phone call thanking me for my purchase. Very professional. Wonderful product, delivered on time. Thank you”

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Posted 1 week ago

“Chris was so kind and professional as to check the warehouse personally for the lamp I was looking for and the it was dispatched the same day. Fantastic service and I'd but from your lovely shop again. Thank you.”

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Posted 1 week ago

“Really helpful team at Innes. They called to confirm orders details (which was really nice) and Cesca chairs delivered safe and sound. I’m loving them and they look great. Many thanks!”

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Posted 2 weeks ago

“Excellent company, great communication, they will ring to confirm delivery and spoke to two people and both seemed really nice and courteous, wouldn't hesitate to recommend.”

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Posted 2 weeks ago

“David could not have been friendlier, more knowledgeable or more helpful. I am so pleased with my new light, I've wanted one for years and finally decided to spend the money. Innes was the best value I could find and I was very grateful for the free delivery too. Thank you Innes!”

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Posted 2 weeks ago

“I ordered a Hay shelving unit from Innes and I couldn’t have been happier with my customer experience. Before confirming the sale they called me to make sure I knew the product would take time to make which was very thoughtful. Delivery was arranged efficiently and went smoothly. They even checked to make sure I was happy with the product - which I am! It arrived in perfect condition and is exactly what I wanted. I would recommend them to anyone.”

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Posted 3 weeks ago

“Well, I saw a garden log burner / stove on a pebbly beach garden. So I stole a quick photo and ordered the same from Innes. It's a fantastic product. Better still was the service, delivery and communication from Innes (and Chris). All you would hope for from an on-line purchase. Thank you”

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Posted 4 weeks ago

“Very impressive customer service. I ordered chair covers which were delivered in two different shipments and the team were very helpful in coordinating this.”

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Posted 1 month ago

“Excellent service, price and quality product. Ordering of a custom item was supported by an engaging, knowledgeable and efficient sales team.”

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Posted 1 month ago

“Chris was very helpful in helping me figure out the right product. It was delivered on time and perfect quality. Thanks”

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Posted 1 month ago

“Excellent customer service and great product”

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Posted 1 month ago

“Love my cushions. Perfect!”

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Posted 1 month ago

“excellent service 👍”

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Posted 1 month ago

“Perfect- great times, arrived quickly. Very happy with the whole experience”

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Posted 1 month ago

“Excellent quality contemporary design from iconic brands. In addition, passionate team who about design history. The best place to buy from in the North.”

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Posted 2 months ago

Innes is rated 5.0 based on 889 reviews