Innes Reviews

Name: Innes
Address: 11-13 The Square, East Yorkshire, 11-13 The Square, East Yorkshire, Hessle
Rating: 4.98

5.0 Rating 877 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square, East Yorkshire,
11-13 The Square, East Yorkshire
Hessle
HU13 0AF

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Innes 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressive customer service. I ordered chair covers which were delivered in two different shipments and the team were very helpful in coordinating this.”

Helpful Report

Posted 15 hours ago

“Excellent service, price and quality product. Ordering of a custom item was supported by an engaging, knowledgeable and efficient sales team.”

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Posted 1 day ago

“Chris was very helpful in helping me figure out the right product. It was delivered on time and perfect quality. Thanks”

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Posted 2 days ago

“Excellent customer service and great product”

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Posted 2 days ago

“Love my cushions. Perfect!”

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Posted 2 weeks ago

“excellent service 👍”

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Posted 2 weeks ago

“Perfect- great times, arrived quickly. Very happy with the whole experience”

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Posted 2 weeks ago

“Excellent quality contemporary design from iconic brands. In addition, passionate team who about design history. The best place to buy from in the North.”

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Posted 3 weeks ago

“Beautifully made, expertly packaged, and thoughtful and responsive customer service”

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Posted 3 weeks ago

“Excellent service with prompt delivery and a well packaged table lamp. I couldn’t find it cheaper and postage was free! Delighted!!”

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Posted 1 month ago

“I found the staff at Innes went above and beyond. I ordered 2 Hay seat pads. Someone phoned to check if I wanted swatches before they put my order through. Someone also phoned when the order was ready and explained how and when it would arrive. Very impressed. Also living in N I many UK companies simply don't deliver here anymore. Innes does.”

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Posted 1 month ago

“The outstanding personal service and beautiful curated products put Innes high on the list when it comes to searching for the perfect piece. It’s so refreshing to find this level of service and consistent quality still exists.”

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Posted 1 month ago

“The only place that stocked the item we needed. Fast, efficient service.”

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Posted 1 month ago

“Great quality product. Was kept informed every step of the way.”

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Posted 1 month ago

“Great personal customer service. The order, although waiting for manufacturers wait time, was quicker than expected. I would be happy to buy from Innes again.”

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Posted 1 month ago

“Bought a Kay Bojesen wooden dog ornament. Very nice item. Paid online and collected my order. All very easy and pleasant to do.”

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Posted 2 months ago

“The service I received from Innes has been exemplary. From a positive price match, through to ensuring my order had reached me safely & that I was happy. Clearly a company that really look after & values their customers. Although I live nowhere near to their physical shop, I’ll definitely be using them again. Classy stock & fantastic service. What’s not to recommend & what more could you ask for?”

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Posted 2 months ago

“Service was superb, very pleased with Anglepoise Lighting! Would definitely use INNES again.”

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Posted 2 months ago

“Really superb, bowled over by the service, and attention to detail. Got a call to ask my preference for deliver, staff member was super friendly and helpful. Item was delivered on the day, carefully wrapped. Really happy with the item, price and service. Will be back, and definately recommend!”

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Posted 2 months ago

“Great communication throughout; friendly delivery guy. Have no issues and will happily place future orders with you. Excellent service.”

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Posted 2 months ago

Innes is rated 5.0 based on 877 reviews