Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 909 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, amazing friendly staff. Love the chairs…. Thank you!!”

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Posted 3 years ago

“Recently bought one of the classic Flos Arco lamps. Superior service from Chris. Helped me to decide between the two models available.”

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Posted 3 years ago

“Very pleased with the efficient and friendly service from Innes. Quick replies to my enquiries and quick delivery to London of the chair I ordered. Happy customer!”

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Posted 3 years ago

“Great service and product - communication was also brilliant.”

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Posted 3 years ago

“Great customer service. Highly recommend”

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Posted 3 years ago

“We have always found it a pleasure to shop at Innes, receiving fantastic customer service and advice.”

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Posted 3 years ago

“Excellent value for money and great service - wouldn’t hesitate to recommend.”

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Posted 3 years ago

“Terrific online service with prompt and clear communications throughout. Very happy with my product and will certainly purchase from Innes again! Many thanks.”

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Posted 3 years ago

“We recently visited the showroom in Hessle and staff were very helpful and knowledgeable. We ordered on line and got a really good price. We haven’t put the lights up yet so can’t comment on the product but I’m sure they will look fantastic.”

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Posted 3 years ago

“Can't speak highly enough of the service. Very communicative, I had no issues understand when my order would be available to ship and it arrived as expected in perfect condition. Much better than Heal's!”

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Posted 3 years ago

“Excellent customer service and attention to detail!”

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Posted 3 years ago

“Thank you for my lovely Moooi stool ... What a bargain! Absolutely thrilled. Will definitely order from you again ... Your customer service is great from point of view of communication. Very grateful.”

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Posted 3 years ago

“Brilliant company to deal with even rung me up to confirm I understood the product 👍”

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Posted 3 years ago

“Very impressed by communication and swift postage. The article arrived well packed and in good condition. Very happy with everything.”

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Posted 3 years ago

“Innes makes buying online easy . Products always delivered promptly and with updates . Great products and prices .”

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Posted 3 years ago

“Very fast shipping and great communication. My item was well packaged and arrived promptly. I really liked how you contacted me to see if my parcel had arrived safely. Wonderful customer service and I highly recommend Innes. It is a great online store full of lovely things. Thank you for an excellent online shopping experience.”

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Posted 3 years ago

“Exemplary customer service. Looking forward to buying again from this gallery”

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Posted 3 years ago

“Excellent service from Innes. My order was processed swiftly and I received it within 2 days. Also it was nice that Innes provided a 'personal' touch with regards to double checking the delivery address before dispatching and keeping me informed via email of my expected delivery. I am also very happy with my purchase from Innes and hope to use this company again in the future.”

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Posted 3 years ago

“Came when they said, checked my order I placed with them- got in contact when they had it in stock & confirmed delivery scheduled. Arrived on time, helpful lorry driver, thorough packaging, not damaged😊”

Innes 5 star review on 27th January 2022

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Posted 3 years ago

“Excellent product, speedy delivery, carefully packed, v. Good communications. Thoroughly satisfied”

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Posted 3 years ago

Innes is rated 5.0 based on 909 reviews