Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 998 Reviews

100 %

of reviewers recommend Innes

5.0

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered when promised. Good colour rendition on website.”

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Posted 3 years ago

“A thoroughly 5 star customer experience from start to finish. Excellent.”

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Posted 3 years ago

“Really great service. Quick dispatch and delivery, great communication.”

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Posted 3 years ago

“Unmatched customer service. I purchased numerous components over time for my String Shelving, each and every time they phoned me to let me know the expected shipping dates, then called again to confirm when the items were collected by the couriers, and even followed up to ensure the deliveries arrived safe and sound. You feel like you are getting face-to-face customer service from an online store.”

Innes 5 star review on 28th December 2022

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Posted 3 years ago

“Fantastic support and much appreciated help during the options / decision to purchase process. Excellent communications and customer care in respect of shipping and delivery, all at a competitive cost. Very pleased to recommend the business.”

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Posted 3 years ago

“Chris contacted me to confirm my address and the item arrived well packaged. It’s nice to shop local, even if it isn’t your local as there is a person taking care of your purchase. Great service! Many thanks”

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Posted 3 years ago

“Great service, great prices, easy ordering on the website and staff always helpful with advice and delivery updates.”

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Posted 3 years ago

“Another great item and fantastic service from Innes. Thank you!”

Innes 5 star review on 13th December 2022

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Posted 3 years ago

“Very good website and communication and a quality product delivered in good time and in impeccable condition”

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Posted 3 years ago

“Really great services from Innes. They made contact to arrange delivery, sent a very thoughtful email on what to do if there is an issue and then packed the item very carefully. It arrived in excellent condition and I am delighted with it.”

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Posted 3 years ago

“Good product (Teema plates), very good price, fast dispatch, clear communication, well packaged. Overall, a pleasant buying experience. Recommended.”

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Posted 3 years ago

“Service was excellent all the way through from ordering on line to delivery. I know Innes are a family business who take pride in both the quality and design of the products they sell to the quality of personal service they offer their customers. I am pleased that this goes for their online service, including personal emails to ensure everything was in good order on delivery.”

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Posted 3 years ago

“Excellent personal service as usual and my product was extremely well packaged.”

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Posted 3 years ago

“Fantastic and personal customer service. It is a pleasure to order from them .”

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Posted 3 years ago

“I purchased 3 Wishbone chairs from Innes and the customer service was superb, from advice on maintaining the furniture to personal communication to ensure the chairs were delivered on schedule and i was happy with them. Really 5 star ⭐️ customer service.”

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Posted 3 years ago

“Innes is very reliable in every step of my purchase of beautiful and iconic furniture. The team is very responsive, transparent and honest to my inquiries and the delivery.”

Innes 5 star review on 11th November 2022

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Posted 3 years ago

“Excellent price, excellent customer service and rapid delivery. I was very satisfied with the chair I ordered online from Innes.”

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Posted 3 years ago

“Superb service/ communication- never experienced before - well packaged goods absolutely brilliant”

Innes 5 star review on 3rd November 2022

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Posted 3 years ago

“Superb service from the phone call to the items being delivered. I will shop with them again. 😘”

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Posted 4 years ago

“My order was out of stock but Innes obtained and delivered my items in quick time. Extremely happy with products and service. Excellent friendly customer service - kept informed all along. Will not hesitate to use them again. Faultless.”

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Posted 4 years ago

Innes is rated 5.0 based on 998 reviews