Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 909 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very impressive customer experience from start to finish with excellent communication in terms of ordering times and delivery. I look forward to buying from here again.”

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Posted 3 years ago

“From my initial enquiry on the Carl Hansen range, to receiving the furniture, the service was faultless. Very attentive indeed and they kept in contact all through the process.”

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Posted 3 years ago

“the serving spoons are an excellent product and much appreciated as a gift. Although somewhat delayed (a few weeks), the customer service in ensuring delivery of the serving spoons as a gift was outstanding. Excellent communication and follow up on telephone calls.”

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Posted 4 years ago

“Excellent customer liaison and feedback from initial order to delivery. Would recommend highly for their professional service.”

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Posted 4 years ago

“Fab service and product Thanks so much xx”

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Posted 4 years ago

“Absolutely brilliant service from Innes. Kept us well informed of availability and delivery of our order. Really polite and friendly staff. Would recommend 100%.”

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Posted 4 years ago

“Competitive prices and great service!!!! A class ++++”

Innes 5 star review on 23rd December 2021

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Posted 4 years ago

“Innes provide the highest level of customer service, which is why I choose to shop from there rather than anywhere else. I ordered a Gubi side table, I was kept informed from the start of the purchasing experience to finish. The beautiful product arrived just as I expected. Innes are prompt to reply to any emails or telephone queries. Innes is my first choice for designer home ware. and furniture and I will certainly purchase from them again.”

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Posted 4 years ago

“Ordered 2x Oak Picture Frames …so Impressed by service .., kept informed from ordering to delivery.. arrived before Christmas too. Product, great quality. Thank you.”

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Posted 4 years ago

“Excellent service and price, been back twice for my furniture.”

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Posted 4 years ago

“Ordering was easy and my order acknowledged quickly along with an email to arrange a day that was convenient for delivery. That was really useful . The two Kahker light houses I ordered are lovely and good quality . They were packaged extremely well and arrived exactly when they were supposed to . Just excellent all round.”

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Posted 4 years ago

“Have used Innes a few times now. Always a consistent experience and evidence of deep product knowledge (thank you David). Great service, great product, great price, happy with the delivery.. what’s not to like?”

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Posted 4 years ago

“Great communication and quick shipment. Very happy will the order.”

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Posted 4 years ago

“Delighted with this purchase, it’s safer packaging and excellent communication with Innes. Thank you!”

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Posted 4 years ago

“Amazing customer service!”

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Posted 4 years ago

“I was extremely impressed with the courteous, knowledgeable and promptness Chris afforded me in the purchase of my Eames lounge chair and ottoman. Delivery within 4 weeks was ahead of what I thought of an optimistic lead time was outstanding. A delightful end to end transaction, highly recommended.”

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Posted 4 years ago

“Great price, great product, great customer service”

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Posted 4 years ago

“Great selection and smooth order process. Delivered on time and in mint condition.”

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Posted 4 years ago

“Excellent service and quality product.”

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Posted 4 years ago

“Have ordered a few times now and service is always excellent. Have always had a personal telephone call to tell me the order is ready, who it is being sent with and the expected delivery date”

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Posted 4 years ago

Innes is rated 5.0 based on 909 reviews