Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 998 Reviews

100 %

of reviewers recommend Innes

5.0

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. The staff communicated with me at every stage of the process, from ordering the furniture to its delivery. Everything was packaged extremely carefully and the estimated delivery date was spot on. A great company to deal with!”

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Posted 2 years ago

“I brought a teapot but it is a present so I cannot say how good it is . But it arrived without any problems and looks nice”

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Posted 2 years ago

“Caring, personal and professional service and that was all online! My beautiful Poulsen light was competitively priced, dispatched immediately and arrived safely having been carefully wrapped. It is exactly what we were looking for and can't wait to hang it in our new kitchen/ dining room where it will be the star of the show.”

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Posted 2 years ago

“Second to none in every respect. Superb communications from real people who genuinely care. I wouldn't even think about using another company for my purchasing requirements. The buying experience with Innes is rare and really rather special!”

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Posted 2 years ago

“Good product, good service.”

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Posted 2 years ago

“To be recommended! This is the first time I have bought something via Innes. Very good service from Chris who answered my questions clearly and patiently. He kept in touch when it came to delivery times and the order was fulfilled as promised. The product - a Hay table - was bought at the most favourable price.”

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Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

“Ordered on Wednesday and arrived on Friday a well packed and undamaged string-shelf-desk. Kept well informed of the schedule. average pricing, seems to be set for string furniture range -free delivery. Looking forward to using them again.”

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Posted 2 years ago

“Beautiful chair. Great customer service”

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Posted 2 years ago

“Super impressed with my online experience with Innes. Purchased a Vitra stool (best price I could find online, too) the item was in stock and shipped immediately. When it arrived, I wasn't happy with the natural blemishes in the wood (preferential, not a fault) and the team at Innes were more than happy to support me in arranging a swap. Brilliant customer service, strong communication, nothing seemed like a hassle - and totally respected my personal preferences for the piece. Really appreciate it - especially with a timeless Vitra piece I know I'll keep forever. You will have me back time and time again. Thrilled with my new piece. Thanks!”

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Posted 3 years ago

“Innes, we're excellent and gave me great customer care. This included confirming the timeline to get the product to their warehouse, when and how delivery would be made and contacting me to make sure that the product met my expectation and was undamaged. It really was first rate throughout as was the price I paid. Very happy to recommend Innes.”

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Posted 3 years ago

“Very friendly, helpful and reliable service for good value. Bought three chairs which we’re very happy with.”

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Posted 3 years ago

“I had a great experience shopping at Innes. They have a fabulous selection and great customer service. Thank you to Chris for facilitating the sending of wood samples from Carl Hansen and for following up. Very impressive service, I will certainly be shopping with you again.”

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Posted 3 years ago

“Exceptional customer service. Absolutely love my new HAY garden furniture”

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Posted 3 years ago

“Dealt with Innes on two occasions. I was very impressed with their customer service on both occasions. The first was for a very small purchase and the attention to detail was as thorough as it was with a much larger purchase”

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Posted 3 years ago

“It was an absolute pleasure ordering our furniture from INNES, everything is of the highest quality and delivered on time… excellent costumer service from David and Chris, thank you very much for everything”

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Posted 3 years ago

“Great products and excellent communication throughout ! Customer service first class...refreshing to recieve personal service!”

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Posted 3 years ago

“Cannot fault their service, have purchased items from them several times! A personal phone call even to confirm details of delivery. Lovely to know this shop.”

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Posted 3 years ago

“Very positive experience - very helpful when purchasing the chair and quick delivery. Very well packed. Overall very happy with the service and purchase.”

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Posted 3 years ago

“I was looking for specific lightbulbs after buying some lamps from Soho House and Innes popped up from a Google search. Took a leap of faith and placed the order online. Seamless process to do so and got an immediate confirmation incl. when asked via their online chat tool re. delivery times - it was actually a human on the other side and not a bot (mobile phone users will understand...). Packaging was faultless and all lightbulbs worked a treat. Would definitely order again.”

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Posted 3 years ago

Innes is rated 5.0 based on 998 reviews