In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.61

4.6 Rating 4,214 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

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“All went very smoothly with added request to extend parking for 3 days. Efficient friendly staff.”

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Posted 2 years ago

“Excellent service and friendly staff!!!”

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Posted 2 years ago

“Very good parking and safe for everyone. Supporting and helpful staff Thank you”

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Posted 2 years ago

“Excellent no problems went very smoothly”

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Posted 2 years ago

“We were dropped off a long way from the Airport my wife has respiratory problems, we were told to ask to be collected nearer the terminal on our return at a cost of £4, this we did and it did not happen another long walk.”

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Posted 2 years ago

Hi, thanks for your feedback. You should have been collected from the terminal if you had requested this. Sadly, the official drop off point at the airport is Liverpool airports decision. We agree it is far, that is why we offer the option to be dropped at the terminal for the cost of the entry barrier fee.

Posted 2 years ago

“Friendly,helpful staff who delivered a quick efficient service to and from the airport.”

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Posted 2 years ago

“The car park was easy to find from the directions on the booking confirmation. Flight details & keys were taken quickly & efficiently. All the team were friendly- were left to the drop off at the airport quickly & on return, a 10 minute wait to be picked up again. I cannot fault any aspect of the service & the price was excellent.”

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Posted 2 years ago

“Value for money the transfer and pick up is spot on. Would use these again in the future”

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Posted 2 years ago

“Fast and good service.”

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Posted 2 years ago

“Good value for money and never had an issue. We always park there when we fly from Liverpool.”

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Posted 2 years ago

“Great price, convenient!”

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Posted 2 years ago

“Excellent service, will use again.”

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Posted 2 years ago

“Fantastic customer Service dropped my car off and taken to airport and picked up without any hassle definitely will use this Service again”

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Posted 2 years ago

“Excellent efficient friendly service . Would recommend and use again”

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Posted 2 years ago

“Quick and reliable service. I have used them many times and i have never been disappointed.”

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Posted 2 years ago

“I have used In2CarParks twice now for two trips away of a fortnight each and they provide a friendly and efficient service. I will be using them again.”

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Posted 2 years ago

“No issues. Exactly what was needed & hassle free.”

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Posted 2 years ago

“Big like nine service”

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Posted 2 years ago

“Drop off was too far away from the airport it's usually door drop off.”

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Posted 2 years ago

“We had an issue with the booking due to the email saying we had booked a day later than we were supposed to. This was resolved by the car park allowing us to still attend a day early but had very rude customer service on the phone and in person when we arrived. They were rude about letting us use the toilet and I am cutrently 7 months pregnant so did not appreciate this. After the rudeness they got me to sun to say we were leaving the car but upon return I phoned them to say we had landed off our flight. A male answered and was extremely rude saying he didn’t have time to speak but had no car of ours which they clearly did. He said our car keys weren’t there and to just get on the bus and sort it when we got back to the car park. When we arrived he said we had told them our flight returned at 3 in the evening when our booking and in person we confirmed was 3 in the morning they argued it was all our fault and we’re very abrupt. Also whilst going to and from the airport on their shuttle bus they drive very erratic and unsafe which wasn’t acceptable in any case but also could quite clearly see I was pregnant and I did not appreciate this as I felt I was at risk! We will not use the service again!”

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Posted 2 years ago

Hi, thanks for your feedback. I'm sorry to hear that you found one of our team rude. This is not the standard we expect from our team. We are a friendly team and always help our customers if we can. I will speak to the team that was working when you arrived back at the car park and find out why they acted in this manner. Please accept our apologies.

Posted 2 years ago

In2CarParks is rated 4.6 based on 4,214 reviews