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iMyHome Reviews

4.7 Rating 2,340 Reviews
95 %
of reviewers recommend iMyHome
Company Reviews Metrics Info
4.7
Based on 2,340 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Darryl
Verified Buyer
“The survey said that the upstairs bedrooms were a later addition to the house even though all the surrounding houses are the same also lots of questions unanswered trying to lead you into pricier surveys.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Very disappointed with the service. We we were told we will get regular updates during the survey and an opportunity to talk to the surveyor should we have any questions ( this was very important to us). However, the survey itself was outsourced to another company by iMyHome- these guys refused to provide any updates as was promised by iMyHome. All communication with the surveyor was over email with the customer service guys in between which was not very helpful. When we called customer care at IMyhome they said they couldn’t do anything. I will not recommend them”
Helpful Report
Posted 6 years ago
Christine
Verified Buyer
“I had to ask for clarification of inconsistency's in the report, and then again after the correction and explanation I had to ask again.”
Helpful Report
Posted 6 years ago
Pete
Verified Buyer
“Website wasnt very clear and we waited considerably longer for the turnaround of our home buyers report due to staff demands within the branch in our area, not the best”
Helpful Report
Posted 6 years ago
Good afternoon Pete, Thank you for your feedback. Having looked into your instruction, I can see it did take a little bit longer to arrange access. When booking online it does provide a guide for booking availability as it can differ in busier periods. However we made every effort to achieve in getting the report back to you within 48 hours of inspection. We wish you all the best with your purchase. The iMyHome Team
Posted 6 years ago
Sharon
Verified Buyer
“Had to chase company as no response”
Helpful Report
Posted 7 years ago
Hi Sharon, Thank you for taking the time to write a review. We have investigated the problem you had experienced with contacting our local office and it appears that they were transferring over to a new phone system which took longer than expected, however we are always available at the head office and we do respond to emails within the first hour of it being received. We wish you all the very best with your house purchase. The iMyHome Team
Posted 7 years ago
David
Verified Buyer
“Overly conservative view of the property with items marked as red flag even though he acknowledges that he did not observe any visible defects but marked the item as red as he is not qualified to opine on the item (all services marked as red even though he has not asked for any documents to review). Spent an hour on the phone going through each item to understand his rationale and he had a very hard time justifying a lot of these. It felt like it was more of a covering himself from any legal recourse as opposed to him providing a real professional opinion. What is the aim of having recourse to a professional if he is too scared to have a professional opinion on items? Question the point of spending that amount for the survey.”
Helpful Report
Posted 7 years ago
Thank you for your review. Having assessed your report we can confirm that all of the information contained within, meets the RICS audit and regulation requirements. We are always available to discuss any concerns that you may have and we note that up until this point we did not receive any notification regarding this matter. We wish you all the best with your purchase.
Posted 7 years ago
Henry
Verified Buyer
“Cheap but you don't know who you're going to get. One review was great but we got a different surveyor. It was a week after paying before they could arrange a date as the relevant person was only part time. It was nearly 4 weeks after paying before we got a report.”
Helpful Report
Posted 7 years ago
Dear Henry, Thank you for your review. We have had a look into your concern regarding the time in which you received your completed report following the payment date. The payment was made on the 9th April 2018 and the report was delivered on the 26th April 2018, this fits in the timescales we set out for an overall service level with our customers. This is the first notification that we have received with regards to this, we are always available to talk through any concerns that may arise and we sincerely apologise for the inconvenience that has been caused. Best wishes, The iMyHome team.
Posted 7 years ago
W
Verified Buyer
“Based on the positive reviews I've booked my homebuyer survey with iMyHome. It has been stressful trying to contact the team. The phone system wasn't working - nobody picks up the phone when I called, I have to use email and the response time to email took as long as 1 day! Upon booking completion on Thursday evening, there was no update on Friday and I had to email them to chase. Then finally I received a phone call around end of the day, telling me the assignment is about to take place. I had a peaceful weekend. On Monday, the assigned surveyor company rung me and told me their next available date is the following week, I was not pleased with that arrangement as I was told by iMyHome the possible date was going to be on that week, and it has not been communicated clearly to that assigned company. Anyway I gave in, and signed the consent on Tuesday. On Wednesday the assigned surveyor company emailed me saying they have to postpone the survey to another week as the surveyor is not available. This is clearly too much. I need to sort this out hence I had spent that day trying to call iMyHome, left a voice message, email, and even sent a message via the website "contact us" form. There was no reply for the entire day. On the next morning, got a phone call from them, and said they will reassign to someone else and assured me to let me know on that day. Again, they failed to keep their word. No update by the end of the day despite me chasing them once in the afternoon via email. At that point I had completely lost my trust with their service. I quote what they took pride in "providing a second to none customer experience" and this is what I receive - sleepless nights, wasting time trying to follow up and lack of communications from them. I decided to cancel booking on the next day, and it took 10 days to settle full refund. The first assigned surveyor had even booked in an appointment with the EA without informing me resulting in the actual appointment not cancelled with property vendor. I would never recommend this company. Unless you can be sure their phone system works and that somebody is there to pick up the phone, purchasing property has enough stress to bear. Always book a service that you can be sure of proper communications. However to be fair, they deserve a 2 star rating for keeping their word in giving full refund.”
Helpful Report
Posted 7 years ago
Good afternoon, Sorry to hear that you were not happy with the service that we provided. We do pride ourselves on offering an excellent customer journey and we apologise that you have been unhappy with our service. We appreciate all feedback. We did have some technical issues with our site and also the phone lines which have now been resolved and have not had any other negative feedback. The market around the summer time is very busy and although we try to accommodate and stick to our service level agreements sometimes turnaround times can be slightly longer during these times. iMyHome would like to wish you all the best with your purchase. Best wishes, The iMyHome Team
Posted 7 years ago
iMyHome is rated 4.7 based on 2,340 reviews
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