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ICE Headshop Reviews

4.7 Rating 12,936 Reviews

91 %

of reviewers recommend ICE Headshop

Company Reviews

Product Reviews

4.7

Based on 12,936 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About ICE Headshop:

Welcome to ICE Headshop, The peoples choice since 2012!

ICE have always been at the forefront for niche products & have gained a cult following due to being constantly ahead of the game & pioneers of the industry to a large degree, bringing you what YOU want, a benchmark if you will.

Our site & our products never stand still & the latest trend is always there to be had at the best prices, & not just by a little bit often by a lot!

You will find a sprinkling of quirkiness whilst buying from us that will bring a smile to your face when your not expecting it, we dont all have to be serious all of the time right!

We thank all who shop with us with over 500k orders to date, we love you all equally!

The ICE Headshop team

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ICE Headshop 5 star review on 25th April 2024

Stephen Buckham

ICE Headshop 5 star review on 16th April 2024

ICE Headshop 5 star review on 4th April 2024

ICE Headshop 5 star review on 26th March 2024

ICE Headshop 4 star review on 18th March 2024

ICE Headshop 5 star review on 7th March 2024

ICE Headshop 5 star review on 6th March 2024

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont use hermes or evri as a courier, they came a week late on next day delivery then said its my fault i ordered before cut off time, even though that would mean 3 business days not 5”

Posted 1 year ago

Hi Joe, We only ship Mondays to Fridays as per our shipping information on the website. The cut-off for same-day dispatch is 3 pm for Evri orders and your order was placed after this on Friday so unfortunately, it didn't make dispatch. This order was dispatched for you on the 8th and was delivered on the 11th which is the last day allowance on the 1-3 working day delivery which is what the service is. Whilst they usually deliver the next working day this isn't a guaranteed service and it is a 1-3 working day service. For the next working day guaranteed please select the £6.99 Royal Mail option and this will arrive with you at 1 pm the next working day :)

Posted 1 year ago

“Didn’t receive my items in time in which I payed for next day delivery yes I had a discount but could have had the same with other companies and maybe faster and I am still waiting to see if the product is good or not as I have not reviewed them yet”

Posted 1 year ago

“2 of my seeds were crushed when they came”

Posted 1 year ago

Hi, I do apologise for this, sometimes items can become damaged in transit. I can not see any previous email correspondence, please contact us at: admin@iceheadshop.co.uk We can then help get this resolved for you :)

Posted 1 year ago

“Half seeds didn’t grow inside very disappointed”

Posted 1 year ago

“Buy disposable or spend more than a tenner”

Posted 1 year ago

“The drag on the vape let's out only little smoke”

Posted 1 year ago

“Hyla Disposable Vape Pen 3.2ml No effect from guarana. Tastes bit rank. Odd flavour combos”

Posted 1 year ago

“Useful product, not as intense as I previously thought.”

Posted 1 year ago

“I never received my free cbd gummies just the seeds”

Posted 1 year ago

“Good afternoon. I would like to make my claims. Last time, I ordered 5 seeds of StarRider from you. All five seeds did not open. Only one seed opened after a week, and the same germinated helplessly in three days. Now only the free seed you send me is growing. How can you solve this problem?”

Posted 1 year ago

“Not a great product (lemon haze) just gave me a headache and felt rough the next day!”

Posted 1 year ago

“I bought 5 seeds and was told I would receive one more free but instead I got an empty packet. Out of the 5 seeds 4 were simple flowers and one was a very feeble g plant. So I basically paid for seeds which had no relationship whatsoever to what I ordered. Very dissapointed.”

Posted 1 year ago

“Wasn't as good as usual to many hard stems and definitely not as nice as before 🙉to many hard bits”

Posted 1 year ago

“Missing part of order, was told I would receive the item at the beginning of this week but still not arrived. Happy with the products I received. But wouldn't trust this company again.”

Posted 2 years ago

Hi, I've taken a look at the email correspondence and can't see any emails from you regarding this. Can you please contact us at: admin@iceheadshop.co.uk We can then get this resolved for you as soon as possible.

Posted 1 year ago

“The service was fine but the products were awful. I know they aren’t the same as they used to be, but a very unpleasant experience and won’t buy again I’m afraid.”

Posted 2 years ago

“Some items don't come.”

Posted 2 years ago

Hi, I'm sorry to hear that items were missing from your order. I've checked the emails and I can see you sent an email in the evening and a member of staff got back to you the next morning. We are still awaiting a reply to clarify the missing items so that we can get this resolved for you as soon as possible. Please contact us at: admin@iceheadshop.co.uk Please also check your spam or junk folder as the email reply may have gone there.

Posted 2 years ago

“Had the purple and it didn’t tast great, struggled to smoke it”

Posted 2 years ago

“Shopping experience was great fast delivery .cheap seeds didn't germ .a little disappointed .”

Posted 2 years ago

“Excellent shipment times, otherwise ordering my item was eventful an i never received any cbd sweets”

Posted 2 years ago

“Products are average. Package arrived damaged. Not a great first interaction.”

Posted 2 years ago

Hi Karl, I'm sorry to hear that your parcel arrived a bit crumpled, this would be due to the Royal Mail postmen as all of our orders leave us packed in brand new envelopes if your package had been damaged/ripped and affected the items we would be more than happy to help with this.

Posted 2 years ago

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ICE Headshop is rated 4.7 based on 12,936 reviews