ICE Headshop Reviews

Name: ICE Headshop
Rating: 4.66

4.7 Rating 15,519 Reviews

92 %

of reviewers recommend ICE Headshop

4.7

Based on 15,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ICE Headshop:

Welcome to ICE Headshop, The peoples choice since 2012!

ICE have always been at the forefront for niche products & have gained a cult following due to being constantly ahead of the game & pioneers of the industry to a large degree, bringing you what YOU want, a benchmark if you will.

Our site & our products never stand still & the latest trend is always there to be had at the best prices, & not just by a little bit often by a lot!

You will find a sprinkling of quirkiness whilst buying from us that will bring a smile to your face when your not expecting it, we dont all have to be serious all of the time right!

We thank all who shop with us with over 500k orders to date, we love you all equally!

The ICE Headshop team

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ICE Headshop 5 star review on 23rd October 2025

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top marks all round ⭐️⭐️⭐️⭐️⭐️ excellent customer service, always friendly and helpful. Brilliant website, huge range of quality products, lots of promotions, offers and loyalty points. Easy ordering and fast delivery. Been a regular customer for many years and highly recommend ICE 😁👍🏻”

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Posted 9 months ago

“First purchase was really good came on time one of the items was missed and replaced with a duplicate and when I reached out it was never responded to. The second purchase wasn't great only because the product came broken but that could have easily been in the delivery, and when I reached out Ice kindly sent me another one for free, unfortunately the second one was only slightly better than the first still didn't really burn properly to create enough to vapour/smoke so I haven't used it again. Still all that being said I'd still recommend Ice as they deliver super fast and have a huge range of products, the edibles are lovely.”

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Posted 9 months ago

“Good quality. easy simple. No complaints here”

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Posted 9 months ago

“Ice is the first headshop i've ever purchased from, and the only one too. No need to go elsewhere when the prices are great, the loyalty points are great, the offers are great, the selection is great, and the service is excellent. Swift deliveries, very discreet. Nothing at all to criticise, i'm a very happy customer!”

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Posted 9 months ago

“Good stuff. Prompt delivery. Great value for money. Definitely recommend”

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Posted 9 months ago

“All good! ..seedlings up and growing nicely! 👍”

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Posted 9 months ago

“a very happy customer will be back”

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Posted 9 months ago

“Excellent for all your essentials, nice little bong purchase this time. I wanted something a bit smaller than the 45cm one I keep knocking over 😆💨”

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Posted 9 months ago

“Top quality service”

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Posted 9 months ago

“Great service. Love this shop.”

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Posted 9 months ago

“Great stuff super fast delivery great prices and discounts great work guys”

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Posted 9 months ago

“Great customer service after a crossed wire thanks”

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Posted 9 months ago

Hi Kenny, I've taken a look and I can see that the last email we received from you was - 16 / 09 / 2024 Please ensure this is being sent to: admin@iceheadshop.co.uk I go through our spam folder daily and haven't seen an email from yourself in there either unfortunately. Please use the email provided and a member of our team will be in touch with you :)

Posted 9 months ago

“A great shop with a great quality products. Fast delivery as well”

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Posted 9 months ago

“Superb products and their customer service is incredible. Secure and fast delivery. Excellent discounts and points system for returning customers. What's not to love? 😊🥰”

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Posted 9 months ago

“Superb service as per!”

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Posted 9 months ago

“great service and quick delivery of quality products”

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Posted 9 months ago

“Great service, generous discounts and promotions. I know that sometimes mistakes are made, but staff members are quick to resolve any problems. Their efforts are appreciated.”

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Posted 9 months ago

“Amazing products and service as always!”

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Posted 9 months ago

“Excellent service, really helpful which all my constant questions”

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Posted 9 months ago

“I got what I ordered and it was on time”

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Posted 9 months ago

ICE Headshop is rated 4.7 based on 15,519 reviews