ICE Headshop Reviews

Name: ICE Headshop
Rating: 4.67

4.7 Rating 15,835 Reviews

92 %

of reviewers recommend ICE Headshop

4.7

Based on 15,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ICE Headshop:

Welcome to ICE Headshop, The peoples choice since 2012!

ICE have always been at the forefront for niche products & have gained a cult following due to being constantly ahead of the game & pioneers of the industry to a large degree, bringing you what YOU want, a benchmark if you will.

Our site & our products never stand still & the latest trend is always there to be had at the best prices, & not just by a little bit often by a lot!

You will find a sprinkling of quirkiness whilst buying from us that will bring a smile to your face when your not expecting it, we dont all have to be serious all of the time right!

We thank all who shop with us with over 500k orders to date, we love you all equally!

The ICE Headshop team

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ICE Headshop 5 star review on 11th December 2025

202

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service good products”

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Posted 2 years ago

“Placed 3 orders. First low cheap order arrived. Placed a larger order on Saturday and was meant to arrive yesterday but nothing. I have sent emails nothing. Tried calling no answer. Live chat doesn't work no matter what I use. Both orders are in limbo now around £60 worth. Advice don't waste your time and get from somewhere else that values customers. I gave them plenty of time and opportunity but has resorted to me writing a bad review”

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Posted 2 years ago

Hi, I'm very sorry to see that you are having issues with your orders and this is not the experience we want our customers to have when shopping with our store. I can see an order has been delivered and we contacted via email to explain the reason for the delay. If you'd like to contact us at: admin@iceheadshop.co.uk We'd be happy to help with any further issues if you have them. We apologise for any inconvenience that this might have caused you.

Posted 2 years ago

“A1 🏪 shop as always, the only shop I would use Shame 5 🌱 did not germinate, this was the only time it happened,”

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Posted 2 years ago

“Great products with real quality The flavour of this is just brilliant makes a great vape fluid too.”

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Posted 2 years ago

“You deliver always the next day. Just one question which is the best order to help me sleep?”

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Posted 2 years ago

“Still hasent came”

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Posted 2 years ago

Hi Tristan, Thanks for getting in touch with us. Your order is showing as having been delivered for you on the 7th of September :) International orders are generally delivered within 7-10 working days and I can see that this arrived for you within that time.

Posted 2 years ago

“Quick Delivery Quality Product FREE STUFF.... MORE FREE STUFF... Excellent Service... Thanks Guys....”

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Posted 2 years ago

“Great online store and will be visiting again! 👌”

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Posted 2 years ago

“Excellent product really nice added touch, received super quick. Would highly recommend.”

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Posted 2 years ago

“Not bad prices, Would've been delivered quick of royalail got there arse in gear. Good customer service”

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Posted 2 years ago

“Still waiting for my order lol”

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Posted 2 years ago

Hi, Thanks for getting in touch with us. I've taken a look at the tracking for your order and I can see that this was delivered for you on the 31st August. If you have not received your order then please contact us at: admin@iceheadshop.co.uk A member of our team will then be in touch to help you :)

Posted 2 years ago

“Great to deal with Very understanding and Helpfull first class Service. Delivered on time.”

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Posted 2 years ago

“Fab as always. Germination after 24 hours. Perfect.”

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Posted 2 years ago

“Dr Trichome Gummies Monster Mix Pouch Been taking CBD products for years, these are a waste of money. 60mg no way. what type of CBD this is i dont know. love to see a data sheet on these. i take normal CBD gummies of 20mg and they are fine. these are rubbish. spent 36 pounds on 2 packets. plus free one. better to buy normal sweets. avoid”

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Posted 2 years ago

“I’havent received the product”

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Posted 2 years ago

Hi Dalida, A delivery attempt was made on the 28th of August but unfortunately no one answered so a note was left by the courier company with further details to re-arrange your delivery. You will need to contact the company in order to re-arrange delivery for a time someone will be available to receive the package. We have also been in contact via email today :)

Posted 2 years ago

“you sold me 13 seeds 5 our black not happy and useless”

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Posted 2 years ago

Hi Marc, I'm sorry to hear that there has been an issue with your order. I can see that you have been talking with a member of our team and new seeds are due to be dispatched for you but we are just awaiting your reply before we do so. Please let us know and we can get those sent out for you ASAP :)

Posted 2 years ago

“Absolutely don’t go anywhere else. These guys are spot on. A1 products and service. I am a regular customer from now on.”

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Posted 2 years ago

“One seed out of six germinated”

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Posted 2 years ago

“Very fast delivery very happy”

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Posted 2 years ago

“Very satisfied with whole experience.”

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Posted 2 years ago

ICE Headshop is rated 4.7 based on 15,835 reviews