iamsold Ltd Reviews

Name: iamsold Ltd
Address: Floor 6, Arden House, Regent Centre, Newcastle upon Tyne
Rating: 4.69

4.7 Rating 803 Reviews

95 %

of reviewers recommend iamsold Ltd

Company Reviews

Metrics

Info

4.7

Based on 803 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0345 646 0302

Email:

customerservices@iam-sold.co.uk

Location:

Floor 6, Arden House, Regent Centre
Newcastle upon Tyne
NE3 3LU

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would be prepared to use this service again should the need arise and would be happy in recommending the company to others.”

Helpful Report

Posted 8 years ago

“I was very pleased,with the service, helped me step by step,to sell the house.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review Lisa. It is great to hear that you have had a positive transaction with our team. We wish you all the best for the future. Kindest Regards, Customer Service Team iamsold Limited

Posted 2 years ago

“I was very happy with the service i received, very friendly and helped with all the forms to be filled in. They kept in contact every step of the way with phone calls and emails. A very smooth transaction. Would recommend.”

Helpful Report

Posted 3 years ago

Dear Lynne, Thank you for taking the time to leave the feedback. We are delighted that you have received friendly service from our team an had a smooth transaction with us. We wish you all the best for the future. Kindest Regards, Customer Service Team iamsold

Posted 3 years ago

“Excellent customer service and can't be happier. Would recommend to anyone who's wanting to sell their house!”

Helpful Report

Posted 3 years ago

Dear Chantal, Thank you for review. We are elated that you have had such a positive journey with us and thank you so much for the recommendation. All the best for the future. Customer Service Team iamsold

Posted 3 years ago

“I am very pleased with the service from iamsold. We had to sell a house in a different town from where we live but the sale went very smoothly with no problems and I was kept informed throughout. Staff are all helpful and friendly.”

Helpful Report

Posted 3 years ago

Thank you for the feedback, Pauline. We really appreciate you taking the time to do this.

Posted 3 years ago

“I like to thank Dan Stafford especially but the team in general did a fantastic job standing by me to make my first auction buy go most smoothly and we're there for me I think over and above duty to put me at ease where there seemed more than a few hiccups and potential pitfalls that the solicitors on mine and possibly the buyer's behalf were either not aware or seemed it was out of there remit to get right having Dan by my side was most comforting and helped ease the sale through although lengthy due to a couple of circumstances to a positive conclusion thanks again Dan, very much appreciated your a star”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review David. We really appreciate this. We will be sure to pass on your kind words to Dan, he will be thrilled.

Posted 3 years ago

“Very professional. I was kept upto date throughout my sales journey. I was always spoken to with respect, never rushed. The team made the selling of my house stress free for me. Thank you team.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, Gurdev. We really appreciate you taking the time out to share your experience with us

Posted 3 years ago

“Always keep us us informed and up to date with any developments. Were helpful in sorting any problems between the two solicitors and even contacted the buyer on our behalf if necessary. The staff are very friendly and polite and make you feel like your sale is being dealt with professionally. Many thanks to all”

Helpful Report

Posted 5 years ago

Dear Stephen, We really appreciate your 5 star review, It is fantastic to hear that everything went smoothly with your purchase through IAM Sold. We understand that it can be stressful for both buyers and sellers so it is brilliant to know that we made your experience a professional and efficient one. Best wishes, Abbey Customer Service Team IAM Sold

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

Dear Barry, Thank you for your review, It is fantastic that you have had a great service and we are elated that you are happy with your experience. Warmest Regards, Abbey Customer Service Team IAM Sold

Posted 5 years ago

“Have just purchased a property through IAM Sold Ltd online auction. Overall process was very good and they are also very good at keeping in touch and updating you on the status throughout. Would definitely use them again. Only downside is I find the auction fees to be rather steep and may put a lot of people off bidding on many properties.”

Helpful Report

Posted 5 years ago

Dear Michael. Thank you for your great review. It is brilliant to know that you have received an overall good service from IAM Sold. Our staff are committed to a high level of excellent customer service and it is fantastic to know that you have benefited from this and have given us a 5 star rating. Thank you again for your recommendation. Lots of luck for the future Abbey IAM Sold Customer Service Team

Posted 5 years ago

“NOT REALLY SURE WHAT THEY ACTUALLY DID”

Helpful Report

Posted 5 years ago

We are sorry to see that you are unhappy with the service you have received. Whilst we do strive to get things right first time, we apologize that we were not able to this time. However, we pride ourselves in building trust by delivering an excellent service to our customers and your feedback comments are concerning to us. Please contact us to discuss this matter further either by email: CustomerServices@iam-sold.co.uk or by telephone: 0191 6053209 so we may look into this matter further. Kind Regards, Kathryn Customer Service Team IAM Sold

Posted 5 years ago

“Everything. Overpriced. Lack of professionalism. Car salesman type attitude when property was sold! Not going anywhere near an online auction again. It was out of sheer necessity that I had to this time around!”

Helpful Report

Posted 5 years ago

Dear Sadeq, Thank you for your feedback regarding the fees, these cover the operational costs of IAM Sold and the Estate Agents. We are clear and transparent regarding our fees and all potential bidders/buyers are informed of the auction fees prior to purchasing and these are clearly explained within the Fees & Charges section located on each property profile page. If you have not already discussed your concerns with a member of our Customer Service Team then please contact us @ CustomerServices@iam-sold.co.uk or by telephone: 0191 6053209. Warmest Regards, Customer Service Team IAM-Sold

Posted 5 years ago

“Wouldn’t use again”

Helpful Report

Posted 6 years ago

Thank you for your feedback, We always aim to deliver our award winning service and we are sorry to hear that we may not have got it right for you. If you wish to discuss this further, please contact customerservices@iam-sold.co.uk Kind Regards Customer Service Team IAM-Sold.

Posted 6 years ago

“I wished to have quick sale of my house and that is exactly what I got, from accepting bid to completion took one month. It was done in a professional and polite manner and I was kept informed as each step was completed. My wife and myself are very satified and for someone not wanting a sale to drag out I would certainly recommend yourselves. No”

Helpful Report

Posted 6 years ago

Dear George, Thank you for your fantastic feedback. Here at IAM-Sold our staff are trained to a high level to deliver excellent customer service. We are thrilled to hear that you and your wife have benefited from this. We wish you all the best for the future. Kind regards Customer Service Team IAM-Sold.

Posted 6 years ago

“Lack of communication between your departments & solicitors, lack of initiative beyond reducing sale price, not listening resulting in me having to repeat myself to numerous staff members & conflicting information. I also already responded to 2 requests for feedback today, so this 3rd request for feedback says it all really.”

Helpful Report

Posted 7 years ago

Sadly there can be times where a reduction in the purchase price may need to be considered and I am very sorry to hear that the communication during that time could have been better. We will take on board your feedback to make sure improvements are made and again apologise that the service was not of the standard expected on this occasion. Should you wish to discuss this further, please do not hesitate to get in touch with us at customerservices@iam-sold.co.uk.

Posted 7 years ago

“Paying a £980 bill thst was on special conditions and overlooked”

Helpful Report

Posted 7 years ago

“Very good service, kept in touch regularly via telephone and email to update us of the progress. Highly recommend and very happy with service. Thanks.”

Helpful Report

Posted 7 years ago

“Hi iamsold, We bought 215 Dragon Lane at your auction recently. All of your staff were really very helpful. ***** The legal pack already prepared was good too.***** Navigation on website was a pain as the "accept" sign on the cookies info wouldnt go away, no matter how often we clicked it. * £5000 +vat fee was over the top. * Thanks Cath and Will”

Helpful Report

Posted 7 years ago

“I had some issues with the purchase were the owner had died so this slowed the sale. I had a call to tell me this but was told I would hear from them regular but this did not happen. my biggest concern was making sure the deal is done in the allotted time I stressed this to the team they said if I were to purchase they would keep up date with me in order to see how much progress I was making but again this did not happen. I once had a query were I was told someone would get back to me but they didn't. I don't have any complaints but a little more communication would have made the service more pleasant.”

Helpful Report

Posted 8 years ago

“Should have been completed in four weeks was more like 3 months, I would have thought you would check out the seller of a pdoperty before put there house up for auction .We the purchaser have had no refund for waiting, or a letter of apology. Very dissapointed .”

Helpful Report

Posted 8 years ago

Thank you for taking the time to provide iam-sold with your feedback. From reviewing this file I can see that an unexpected issue arose during the progression which prevented the exchange deadlines that yourself and the vendor agreed to, from being achieved. Unfortunately with any transaction matters can arise that are beyond our control as an auction service provider, however, I can see that your Sales Progressor used every endeavour to assist you fully and kept you updated throughout. I also note that you were given the option to withdraw from the transaction with a full refund of your non-refundable reservation fee, however you confirmed you wished to proceed. I am sorry that matters took longer than expected and I apoligise for any inconvenience this may have caused. Kindest Regards Iam-sold Ltd

Posted 8 years ago

iamsold Ltd is rated 4.7 based on 803 reviews