I made 3 orders in a rather short period of time, they shipped my 1st order and my 3rd order but decided that my 2nd wasn’t right because their bank ‘flagged it’ they asked for my a copy of Drivers Licence and/or bills from the past 3 months I declined and gave them all my other details such as previous orders, shipping address, last four digits of my card, method of payment etc etc and they determine that wasn’t good enough and refunded the order (at the time do writing not yet received), I find this completely unacceptable to be honest and the tone of the replies in the email are just condescending and arrogant.