I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,839 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

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I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company. The quality of paper and customer service is shocking. Now in the hands of trading standards”

Helpful Report

Posted 6 years ago

“I find it absolutely disgraceful that you charge £17.99 delivery for 2 rolls of wallpaper that only cost £10 each. I have bought quite a lot of wallpaper from yourselves previously and was never charged this price. At least Dick Turban wore a mask...very unhappy ex customer”

Helpful Report

Posted 7 years ago

“Ordered the Lochs Dragonfly wallpaper. Looked lovely until hung, then discovered it showed every seam despite the pattern perfectly matched. It also gave the illusion of every strip looking a different shade even though it came from the same roll. Had to take it all off. Sent back the unused rolls and received a refund on those, but don’t hold out any hope of refund on the used rolls. Cut our losses and bought different paper from B&Q warehouse. These are perfect. Lesson for us, never buy online wallpaper. Totally out of pocket, postage very expensive to receive and return”

Helpful Report

Posted 7 years ago

“False adverting: Item advertised as 2 pieces for £14.00, only received 1. Complained directly, they advised they know it is falsely advertised and refused to send the 2nd role. The worst customer service I have ever experience”

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Posted 7 years ago

“Wish I had read these reviews before ordering from this store. Wallpaper shocking quality tearing so easily.”

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Posted 7 years ago

“10 days still no wallpaper. Replacement not sent when due apparently they called me on a wrong number ( just to add to the delay ) never had such long delivery or issues on line. Wouldn't order again as you have to book decorators / carpets / blind fitter etc all to be delayed until i can rebook them again ! So disappointed.”

Helpful Report

Posted 7 years ago

“Very slow delivery, had to contact Customer Services in the end. Poor when you are paying delivery”

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Posted 7 years ago

“I bought three wall papers from Ilovewallpaper.co.uk and I absolutely love them . They look absolutely fantastic .”

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Posted 7 years ago

“Ordered 4 samples for upcycling project. All posted out folded up so totally ruined and can’t use. Phoned up, most awful customer service ever...no apology, nothing offered, just “that’s the way we send them”. Not using again, even for full rolls due to appalling attitude. 🤦‍♀️😡”

Helpful Report

Posted 7 years ago

“One of the paper samples was lovely but the 2nd one was the wrong one as I did not like it on the website so I would never have ordered it. Other than that it was okay”

Helpful Report

Posted 7 years ago

“Ordered the Milan silver wallpaper. The sample seemed ok, but when it came to hanging the quality of paper was shocking, it tore so easily! Couldn't use a Stanley knife on it for edges at all as it just ripped, and it had blue markings on it. Overpriced for what it was...can get much better quality at b&q!!! Beware!”

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Posted 7 years ago

“Love the service and that can order proper square cut samples, makes it so much easier to get a great view of what will look like up 😊 now going to order my rolls of giddy paper ekk can not wait 😊”

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Posted 7 years ago

“Great choice fast delivery great price”

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Posted 7 years ago

“Absolutely love my wallpaper!!”

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Posted 7 years ago

“Not put wallpaper up yet but great service. Quick free delivery. I paid for delivery because I didn't enter free delivery code.. got in touch with the company and they put the cost back into my account.. very happy with the service 😁👍”

Helpful Report

Posted 7 years ago

“Good size sample sent originally. Order was delivered quickly- good service !”

Helpful Report

Posted 7 years ago

“Ordered some samples which arrived quickly and samples are good quality cannot wait to receive the full wallpaper now and get it on the wall!”

Helpful Report

Posted 7 years ago

“Not the colour I was expecting and looks like a bad quality print on close inspection. Horrendous to put up, non of the patterns truely lined up. Took about 5 times longer than a good quality paper to put up. Having said this, now it is finally up I don't hate the look of it, just not the white seams where the paper stretched out of line and overlapped. I just couldn't put my self through that process again, would not purchase any further paper from the company and would not recommend. Highly unfortunate as some of the other papers look really good no screen.”

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Posted 7 years ago

“Great greatx”

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Posted 7 years ago

“Good service”

Helpful Report

Posted 7 years ago

I Love Wallpaper is rated 4.7 based on 5,839 reviews