Hygiene Depot Reviews

Name: Hygiene Depot
Address: Unit 6 Ashmead Park Ashmead Road Keynsham, Unit 6 Ashmead Park Ashmead Road Keynsham, Bristol
Rating: 4.80

4.8 Rating 1,127 Reviews

97 %

of reviewers recommend Hygiene Depot

4.8

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Hygiene Depot:

Hygiene Depot offers a huge range of high quality disposable cleaning supplies and janitorial products for every type of business and organisation. Hygiene Depot is independently owned and run from our warehouse in Bristol, we have been trading for 25 years and continue to thrive in a very competitive market.

Visit Website

Phone:

0117 946 1960

Email:

sales@hygienedepot.co.uk

Location:

Unit 6 Ashmead Park Ashmead Road Keynsham,
Unit 6 Ashmead Park Ashmead Road Keynsham
Bristol
BS31 1SU

Hygiene Depot 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered the wrong items. Repeat delivery was also wrong and to the wrong address. Awaiting third delivery of the correct(?) items at beginning of June.”

Helpful Report

Posted 3 weeks ago

Hi Mr Sargent, This is very embarrassing, we are so sorry that you have experienced this. It is rare that this happens once, but to happen again, well we are upset that this has been your experience with us. We have scheduled the re-delivery for your return as instructed and this will be picked by our warehouse manager to ensure that you do not experience any further disruptions. Hopefully we have delat with the issues appropriately and we hope it hasn't put you off using us again. If you do decide to order again in the future, please get in touch with the office where we can offer you a discount. Kind regards, Laura The Hygiene Depot Team

Posted 3 weeks ago

“Unfortunately they are very very thin and nothing like the last ones we brought from you I’m using them for litter picking but they are no good for the litter bins”

Helpful Report

Posted 2 months ago

Hi Stephen, Thank you for bringing this to our attention. We have looked into it and although this is your first order, we can see that Deborah ordered our LYNX Sacks back in November, which are a substantially thicker sack. The PREM sack that you have ordered, is a general waste refuse liner, so by comparison to the LYNX sack it would seem thinner. My colleague Jane is trying to contact you, to see how we can resolve your issue or feel free to contact the office on 0117 9461960 at a time convenient to you if you would prefer. Kind regards, Laura Hygiene Depot Team

Posted 2 months ago

“Always short of Gloves stocks”

Helpful Report

Posted 4 months ago

Hi, We appreciate your feedback. Sorry to hear that you have experienced glove shortages. We have unfortunately recently experienced supply issues due to several factors, including delivery issues and unexpected demand. However, we always endeavour to avoid this where possible and added alternative stock to our range that is comparable to deal with this issue in the interim. Your prefeered PRO glove is now back in stock, with plentiful stock levels. Kind regards, Laura Hygiene Depot Team

Posted 4 months ago

“The description says there are 15 sleeves of 200 sheets in each case. Each case only came with 14 sleeves. The description should be updated or the product should be fixed.”

Helpful Report

Posted 1 year ago

Hi, I appreciate that your review is anonymous, but if you could provide more information we can look at sorting the issue out for you. Please can you contact us with which product you are referring to and how many cases were affected? You can email us at customer.service@hygienedepot.co.uk or call us on 0117 946 1960. Thank you for taking the time to highlight the issue. Kind regards, Laura

Posted 1 year ago

“Why only 2 stars ? Delivery for the second time very poor. Delivered at the wrong address, again. Just dumped outside whilst is was raining. Although we always ask the deliverer to call us before, the didn't . Nothing wrong with your products but your delivery is something you seriously have to look in.”

Helpful Report

Posted 4 years ago

“Annoyed to find that I paid full price and now Masks have been reduced by 33%!!”

Helpful Report

Posted 4 years ago

“I ordered on the Wednesday and when I chased it on Friday morning I was told they wouldn't come in until Monday and I needed them for Saturday. Why did no one email and tell me they were not in stock”

Helpful Report

Posted 7 years ago

“Reordered bags that we had purchased previously. Bags were much thinner and not as strong. When I phoned the company I was sent out some samples, which I would have purchased had I not been asked to pay £15.00 to return the order. Customer service were helpful and pleasant, and I know its not their decision. But overall I was disappointed with the service.”

Helpful Report

Posted 8 years ago

Hygiene Depot is rated 4.8 based on 1,127 reviews