Hygiene Depot Reviews

Name: Hygiene Depot
Address: Unit 6 Ashmead Park Ashmead Road Keynsham, Bristol
Rating: 4.80

4.8 Rating 1,016 Reviews

97 %

of reviewers recommend Hygiene Depot

4.8

Based on 1,016 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Hygiene Depot:

Hygiene Depot offers a huge range of high quality disposable cleaning supplies and janitorial products for every type of business and organisation. Hygiene Depot is independently owned and run from our warehouse in Bristol, we have been trading for 25 years and continue to thrive in a very competitive market.

Visit Website

Phone:

0117 946 1960

Email:

sales@hygienedepot.co.uk

Location:

Unit 6 Ashmead Park Ashmead Road Keynsham
Bristol
BS31 1SU

Hygiene Depot 5 star review on 4th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery and ease of website great but sadly the product is not usable for me.”

Helpful Report

Posted 7 months ago

Hi Lisa, Hope this finds you well. I am sorry to read that you didn’t find our Prem Black Sacks fit for purpose. These are a very popular bag (we sell approx. 7,000 cases a year) and to be fair, pretty strong. It seems from what you wrote that you may have received a faulty case where the sealing machine has not sealed the bottom of the cases correctly causing the issue you have had. I have arranged for another case of sacks to be sent to you FOC as well as an extra case of a slightly stronger bag - our Prem+ sack – to try. I hope this will give you the confidence to order from us again. Please do not hesitate to contact us should you need anymore info. Best Wishes Ed

Posted 7 months ago

“I’ve not received my order and emailed twice with no reply.”

Helpful Report

Posted 1 year ago

Hi, Our sincerest apologies, my colleague has just found your emails in her her spam folder and is contacting the carriers now to find out what is happening and will come back to you shortly. Please let me assure you that situations like this are extremely rare and we will endeavor to rectify the error as soon as possible. You can also contact us on 0117 9461960 if you have any questions in the interim. Kind regards, The Hygiene Depot Team

Posted 1 year ago

“They treated me very bady and arrogantly when I made a tiney mistake with my last order AFTER BEING A VERY LOYAL CUSTMER FOR 12 YEARS. Once I even returned them near £200 worth of goods which they sent me by mistake with no invoice, no trace of any order, when I could keep and use them. When I mentined this to their manager this time as a sample of honesty and loyalty, he treated me very arrogantly. I do not want to know about them anymore.”

Helpful Report

Posted 1 year ago

Hi Marcus, We appreciate you giving us your feedback. We are disappointed to hear that your experience has not been as anticipated and what you have come to expect as a loyal customer of Hygiene Depot. We will be reviewing our policies and processes to improve our service in future. Laura Hygiene Depot Team

Posted 1 year ago

“I purchased white gloves, you sent me pink, had to give them away.”

Helpful Report

Posted 2 years ago

Hi, Our sincere apologies that you received pink nitrile gloves rather than your order of white latex gloves. Our Customer Service Team have looked into it and it appears that it was picked for your order in error. I believe Customer Service has been in contact this morning to arrange a replacement. If you have any questions, please contact us. Kind regards, Laura Hygiene Depot

Posted 2 years ago

“Delivery man refused to bring them up 5 steps and bring inside. The office confirmed he was not insured to go up step or inside. Sent them back.”

Helpful Report

Posted 2 years ago

Hi, Our sincere apologies that you were not satisfied with your delivery. I understand that the office have discussed the issue with you and as they said unfortunately the carriers are not insured to deliver inside customers premises, this rule has been further enforced by the risks of covid. In order to avoid any confusion to future customers we will make this clear on our website. Thank you for bringing it to our attention and again please accept our apologies that we were regrettably unable to service your needs. Kind regards, Laura Hygiene Depot

Posted 2 years ago

“Order never arrived as wrong post code originally. This was corrected and delivery promised next day which never arrived either. Called up and was informed that they will find out why and was later promised that this definitely will be delivered the next day...........again nothing arrived. eventually out of frustration I cancelled the order and asked for a refund. All this took 10 days in total from the time the order was placed. Not a happy customer at all”

Helpful Report

Posted 2 years ago

Hi, Thank you for letting us know the problems that you have encountered with your order. Our sincere apologies that your goods were so delayed and resulted in you cancelling the order. Please let me reassure you that this is not a normal experience with Hygiene Depot, we pride ourselves on all areas of our business and are saddened that you encountered these delivery issues. Unfortunately, the wrong postcode that was used at the point of placing the order, first created issues with our couriers and then a missed delivery delayed your goods even further. If you decide to give us a second chance in future, to avoid any issues of this nature please thoroughly check through your order confirmations (you should receive two) and make sure your address and order are correct. Customer Service have spoken directly with our courier service and everyone is aware of what the issues were and how we can learn from them. Again, our sincere apologies that your experience was not the easy and timely experience that we always strive for. Kind regards, Laura The Hygiene Depot Team

Posted 2 years ago

“First of all, I ordered XL gloves however you sent me medium gloves! 2nd of all you still charged me £80 extra as if I ordered the XL, however in reality I got medium. So why charge me for something else??? I will need a refund of £80”

Helpful Report

Posted 3 years ago

Hi Bilal, Thank you for your feedback. The Customer Service Team have looked into your query and it appears that your online order stated 2 x cases of Medium UltraTouch Nitrile gloves, therefore this is what was sent out and what you were charged for. Please call (0117 9461960) into the office and speak to Linda in Customer Service and she will be able to discuss your options, should you wish to order XL instead. Kind regards, Laura The Hygiene Depot Team

Posted 3 years ago

“Very bad experience, been ordered the products for week , only received half what I ordered, try called twice , been told call back but no answer”

Helpful Report

Posted 4 years ago

Hi, Our sincere apologies that you have had a very bad experience, this is really disappointing. We always endeavor to provide the best products and customer service and as such we take your feedback very seriously and will try our upmost to rectify it. Are you happy for our Sales Manager to give you a call directly to see what can we can do? Please confirm your name and a suitable contact number and we will address your issues. Kind regards, Laura Bowrey Hygiene Depot

Posted 4 years ago

“Cannot review product as still waiting for delivery”

Helpful Report

Posted 5 years ago

Dear David, apologies for the problems getting this order to you. We are liaising with our courier to work out what went wrong and look at ways we can improve our systems so that we become aware when there are problems with a delivery. If it is any consolation, please use the discount code COURIERFAIL on your next order. If there is ever an unexpected delay, please give us a ring or drop us an email and we will try and fix things as quickly as possible.

Posted 5 years ago

“Made a complaint as the rools were faulty. Customer service is bad, they didnt listen to what I was saying and resend more rolls with the same issue. Not ordering again.”

Helpful Report

Posted 7 years ago

Hygiene Depot is rated 4.8 based on 1,016 reviews