Hydro-X Reviews

Name: Hydro-X
Address: Hydro-X HouseEden PlaceOutgang Lane, Dinnington
Rating: 4.74

4.7 Rating 229 Reviews

95 %

of reviewers recommend Hydro-X

4.7

Based on 229 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hydro-X:

Over 35 years Hydro-X has become a nationally recognised name in Water Treatment, Water and Air Hygiene services, and Legionella Training, representing high-quality risk management and excellent value for money. Hydro-X also provides water treatment and hygiene consumables via www.hydro-x-store.co.uk

Visit Website

Phone:

01909 565133

Email:

info@hydro-x.co.uk

Location:

Hydro-X HouseEden PlaceOutgang Lane
Dinnington
S25 3QT

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Hydro-X 5 star review on 21st September 2021

Richard M

Hydro-X 5 star review on 29th August 2021

Affiong U

Livia S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“from order to delivery, a simple easy process. The dip-slides ordered only have a 6 month shelf life but they are generally all used within that period!”

Helpful Report

Posted 9 months ago

“Better quality than other supplies (cheaper too). Good correspondence. Good delivery (providing you plan in advance - due to incubation etc)”

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Posted 1 year ago

“All good and quick delivery”

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Posted 1 year ago

“Good reliable service”

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Posted 1 year ago

“Easy to order, great products we regularly purchase as we get a quick turnaround”

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Posted 2 years ago

“Haven't used your company before but from the time of placing the order to receiving the item and invoice was effortless, the item arrived very quickly and in perfect condition. Thank you.”

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Posted 2 years ago

“Excellent product”

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Posted 2 years ago

“Does what it says on the tin.”

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Posted 2 years ago

“I have used this company for several years. Simple, easy to use website, often very fast delivery. Quick response to any queries. Lost a star as sometimes there is a significant delay, due to incubation etc which is not always communicated after ordering via website.”

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Posted 2 years ago

“I would have given you 5 stars but for the delivery service you used. APC left a note to say they had attempted delivery on 21/4. It took Six phone calls and two emails before it was finally delivered 5/5”

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Posted 2 years ago

“Very slow delivery”

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Posted 3 years ago

“The free standing personalised hand sanitiser station looks really good and fits with the colours in our building. The logo and text is excellent and the whole build is sturdy enough. We did have a problem with the top edge of the fascia being damaged but this was rectified by the team and a new fascia sent. All in all - it looks good and the staff and visitors use it which is was the main intention.”

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Posted 3 years ago

“So easy to deal with the site and it is important to see the that site managed easily especially a part for COVID-19.”

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Posted 3 years ago

“The product is great, the gel usable in small spray bottles. The only complaint is the postage is too expensive for small orders and the packaging is too extensive. The good arrived fine, but the screw down dispensing nozzle wasn't screwed down. how about a bit of tape to stop the nozzle turning in transit?”

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Posted 3 years ago

“Product works well for us!”

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Posted 3 years ago

“Very innovative. It gives me instant result and save me the time to go to the lab.”

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Posted 5 years ago

“Good customer service.”

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Posted 5 years ago

“I found the seminar very helpful and informative, particularly the opinions and experience of the presenters. This is a complex area and there isn't always a right solution. I work in social housing, and the approach to managing this risk varies widely, so this sector of the industry would definitely benefit from more knowledge and training geared to this sector.”

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Posted 5 years ago

“I did enjoy the course which was good and have certainly learned a lot about Legionella. I did have a problem with the chat which I could not get to work and an echo 3 times for every word that was spoken, which lasted through 50% of the course. The chat seemed to work with most of the students which I followed with good replies to the questions, all very good.”

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Posted 5 years ago

“Generally, all went well. Only disappointment was that the lady I've spoken on phone promised that she will arrange a new stock that I can use for 1 year because I've ordered quite a lot of dip slices for testing I need to do. But I've received an old stock that will last only 6 months shelf life and I can run out of time with them before I'm able to use them all..”

Helpful Report

Posted 5 years ago

Dear Jana, thank you for leaving us a positive review, this is greatly appreciated. I would like to apologies that you feel disappointed with the shelf life of the dipslides that you were supplied, and I apologise for any inconvenience caused. Before your purchase we had a conversation on our online chat facility where we advised that the standard shelf life for smaller orders of dipslides is 6 months, but that we could send out the newest batch of dipslides to you which would have a 9 months shelf life if 10 or more boxes were purchased at that time. I’m very sorry if you felt that this was not made clear enough to you, but hope you get the full benefit of the products you ordered. If there is anything else I can help you with please don’t hesitate to contact me directly.

Posted 5 years ago

Hydro-X is rated 4.7 based on 229 reviews