Hydro-X Reviews

4.68 Rating 143 Reviews
94 %
of reviewers recommend Hydro-X
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Hydro-X Reviews

About Hydro-X:

Over 35 years Hydro-X has become a nationally recognised name in Water Treatment, Water and Air Hygiene services, and Legionella Training, representing high-quality risk management and excellent value for money. Hydro-X also provides water treatment and hygiene consumables via www.hydro-x-store.co.uk

Visit Website

Phone:

01909 565133

Email:

info@hydro-x.co.uk

Location:

Hydro-X HouseEden PlaceOutgang Lane

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Order was sent incomplete, when called promised call back and no one bothered calling us back. We will never ever recommend this company to anyone, the receptionist lis a liar
Helpful Report
Posted 2 weeks ago
Good morning Shakeel. I'm sorry you were let down by our courier and your items were not received in good order. I understand that given the choice of replacement items or a refund you have opted for a refund and this has been processed. I can assure you that our staff try their very hardest to provide the latest available information on all shipments, and leave messages when clients are unavailable.
Posted 2 weeks ago
You sent me a box of 20 which had been torn across the lid and two masks had been removed. The bag had not been opened and resealed, that would have been obvious. I am convinced that it left your premises in this condition, Never again!
Helpful Report
Posted 4 months ago
Hi Malcolm, I'm sorry that the items you received were damaged in transit - I can assure you all items leave our warehouse in good order. if you haven't already done so, please contact our support staff at onlinesales@hydro-x.co.uk and a member of our team will help you
Posted 4 months ago
not received my order yet, and no updates
Helpful Report
Posted 9 months ago
I ordered quite an expensive item, and it has been lost in the post, I got a message to say delivery would be made on a certain date and didn't actually receive anything. Since then, I've conoleted a contact us form online and have also called to discuss and have had no support at all. I'm so so disappointed and have been left out of pocket for quite a substantial amount of money.
Helpful Report
Posted 1 year ago
Hydro-X is rated 4.68 based on 143 reviews