Hydro-X Reviews

Name: Hydro-X
Address: Hydro-X HouseEden PlaceOutgang Lane, Dinnington
Rating: 4.74

4.7 Rating 230 Reviews

95 %

of reviewers recommend Hydro-X

4.7

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hydro-X:

Over 35 years Hydro-X has become a nationally recognised name in Water Treatment, Water and Air Hygiene services, and Legionella Training, representing high-quality risk management and excellent value for money. Hydro-X also provides water treatment and hygiene consumables via www.hydro-x-store.co.uk

Visit Website

Phone:

01909 565133

Email:

info@hydro-x.co.uk

Location:

Hydro-X HouseEden PlaceOutgang Lane
Dinnington
S25 3QT

Write Your review

Tell us how Hydro-X made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hydro-X 5 star review on 21st September 2021

Richard M

Hydro-X 5 star review on 29th August 2021

Affiong U

Livia S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Let down by your choice of Courier. Took afternoon off work but delivery never arrived and no comms to say there were issues. Arrived the next morning within an hour of getting another text with time slot. Lucky I was there. I paid £11.95 plus VAT for this privilege - the most expensive delivery fee I’ve ever paid. A refund of this fee has been requested but I suspect the radio silence will not be broken.”

Helpful Report

Posted 2 years ago

We're sorry you weren't happy with the service you received. We did reach out to you several times to no avail to advise that you had placed your order during the advertised closed period over Xmas and New Year, and so that delays should be expected. Should you choose to use Hydro-X next time, we hope you have a better experience.

Posted 2 years ago

“Not just down to Hydro-X, delivery company did not help by not leaving missed delivery cards on first attempts. Unfortunately, after that Hydro-X response was slow and i had to keep chasing for a resolution.”

Helpful Report

Posted 2 years ago

“Poor packaging for expensive kits”

Helpful Report

Posted 3 years ago

Hi Yvonne, we're sorry your item arrived damaged by the courier. I understand that you were offered a replacement plastic cup but also advised that any water container will do if that were an easier/quicker option for you. We raised the damaged cup as a concern with our courier provider, but appreciate that doesn't resolve your issue. Please accept our apologies.

Posted 3 years ago

“Products looked poor quality (the masks). Charged a very high delivery rate £8.95 but it took a week for the order to dispatch. I paid other retailers far less £5 for next day delivery for same products”

Helpful Report

Posted 3 years ago

Hydro-X is rated 4.7 based on 230 reviews