Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, no hassle, perfect product”

Helpful Report

Posted 4 years ago

“Delighted with my purchase from Hurleys couldn’t get this coat in my size in Ireland so was happy to find it in Hurleys . Super prompt delivery also . Love my new cosy Barbour Arlene”

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Posted 4 years ago

“Charged me for delivery and charged for returns. No acceptable this day and age.”

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Posted 5 years ago

“Avoid Hurleys, I paid £100 for an order weeks ago and they have kept my money and not delivered the goods. They seem to blame Royal Mail but the fault lies with them as Royal Mail do not have any update on the parcel which Hurleys provided tracking for. I have sent several emails asking them for a resolution and the same lady named Michelle replies and says she will contact me the next day with an update and she doesn’t bother. I have been chasing her constantly asking for a refund for the goods not received and she just says I will contact you tomorrow, when the next day arrives she doesn’t contact & when I email she delays another day. I have now had to ask my bank to get involved who will be taking the money back from this company. Avoid at all costs.”

Helpful Report

Posted 5 years ago

Dear Mrs Hain Thank you for your review, there is full tracking for your order to the point of out for delivery , we do need a few days to look into this for you and investigate with royal mail , I have communicated with you daily but appreciate this has been frustrating for you , I have contacted you directly today with the final outcome of your claim of non-receipt. I hope this resolves the issue for you and apologise again for the inconvenience caused thank you Michelle

Posted 5 years ago

“A bit ridiculous that it took nearly 2 weeks for a refund!!! Will not be ordering online again”

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Posted 5 years ago

Hi Joanne I am sorry for any delay , refunds are applied within 2 weeks of our receipt , it is currently a busy time of year for us , apologies again Hurleys

Posted 5 years ago

“My husband ordered me a pair of ted baker shoes for Xmas. The shoes were to small and unfortunately Harley’s didn’t have the next size in stock. The size 5 I received seemed very small. I ordered a 5 and a 6 from another site and the 5 were a perfect fit. I suspect the pair from Hurleys were incorrectly sized. My husband returned them but there is only a credit note available even for a Xmas present. When he explained the sizing and we thought they were wrongly sized the customer service lady said she was a size 5 and had tried them on and they fit! Strangely enough there was no size 5 showing available on the website. We now have a credit and nothing we want! Very disappointed! Be careful!”

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Posted 5 years ago

“Item was delivered to wrong address by Royal Mail. 21 days after ordering still no item or refund received. I have chased up on numerous occasions and customer services from both Royal Mail or hurleys have never rang me when they said they would, it’s always me chasing them. Still waiting for refund.”

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Posted 5 years ago

“Was attracted to the sale price of a pair of Barbour Chukka boots online. Purchased and a few days later received an email telling me I had been refunded the money. No reason for this was articulated. I had to assume that the size I has specified were no longer available so they cancelled the order. So very disappointed with the service and wont be using again.”

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Posted 5 years ago

“Ordered 2 pairs of ugg slippers and their site says "Please be assured that the size guide we use is correct to UK sizes and we will always send the UK size you select." naturally I ordered the normal shoe sizes, however they are a size too small. Hurleys expect you to pay to post them back and pay the difference as the slippers are now more expensive, even though they don't explain sizing and assure they send the right sizes. Waste of time and money.”

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Posted 5 years ago

“Ordered Calvin Klein tracksuit bottpms for Christmas present,the security tag has been left on them,also ordered a small which seem extremely large”

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Posted 5 years ago

“I still have not received my purchase, for my repeated calls to the support service, that the parcel number indicated in the letter is not tracked, no one answered me !!!! maybe this review will help me find out why it happened”

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Posted 5 years ago

“I’ve revently purchased online on Black Friday for a pair of diesel men’s jeans when they arrived the size was a 32 inch leg on looking at them closer and measuring the leg they was a 29 inch leg. I took them back to the Wigan store and basically was told by a assistant that if I wanted the same pair I would have to pay and extra 33 pound which to be totally honest I was appalled at after also spending quite a large amount of money over the past couple of months. It has definitely made me realise that I won’t be shopping in Hurleys again.”

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Posted 5 years ago

“Very bad.”

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Posted 5 years ago

“I am not happy that a purchase of £65,00 will get a free delivery if it is non sale item yet spending £150,00 on sale item I still had to pay for delivery. That is a meaningless policy. The customer service that I contacted was not even polite. I felt the attitude in the mail was very poor.”

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Posted 5 years ago

“Never received the shoes. No reply from email had to contact the bank”

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Posted 5 years ago

Hi Jonique Thank you for your review, please follow the tracking number we e-mailed to you , it states that you were out at the time of delivery and the parcel is being held at your local delivery office, if you do not collect this then it will be returned and we will issue a full refund. we are sorry for any confusion. we hope this helps Hurleys

Posted 5 years ago

“Awful experience from start to finish. Won’t be returning”

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Posted 5 years ago

Hi Karlie Thank you for your review apologies is there an issue with the trainers we have sent to you?, please contact us directly if you have any problems. thank you Hurley Web Team

Posted 5 years ago

“Very poor quality for price”

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Posted 5 years ago

Thank you for your review, We are very sorry you were not happy with the Armani Jeans you purchased, we can confirm a refund has been applied and we would appreciate any more feedback you can provide then we can pass this to the manufacturer. apologies Hurley web team

Posted 5 years ago

“After a bad experinece with John Lewis sending only one slipper to New Zealand for my brother’s birthday I was concerned about trying again with a company I hadn’t heard of (JL now out of stock). But the slippers turned up in good time and even better there were two. I spoke to someone in the office about tracking the parcel. She found out what I needed to know and emailed me straight away. Great service, and cheaper than JL too!”

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Posted 5 years ago

Thank you for your kind review . Hurleys.

Posted 5 years ago

“I pay 108$ for an messenger bag and never receive it. I verifie 2 time my billing address and shipping info.”

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Posted 5 years ago

Thank you for your review, we have contacted you directly with information regarding the shipping of your order , apologies again Hurley Web Team

Posted 5 years ago

“We did not receive our order!”

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Posted 5 years ago

thank you for your review, i can confirm you order is showing delivered to the address on your order , please follow your tracking number for detailed information , please contact us directly if you have any further issues thank you Hurley web team

Posted 5 years ago

Hurleys is rated 4.5 based on 5,106 reviews