Thank you so much for your review, Nuala. We are delighted to hear that you found HugglePets quick and efficient and that you were pleased with the quality of the goods. We apologize that you didn't receive a confirmation email or communication in the interim and appreciate you giving us 4 stars.
Thank you for taking the time to rate HugglePets a 5 star! We sure do appreciate your loyalty and it means the world to us. We are so glad you enjoyed your purchase of our excellent quality pet products with fast service and lovely color. Thank you for being a loyal HugglePets customer!
Thank you, Marion, for your 5 star rating of HugglePets! We are so glad that you are happy with our quick service and customer service. Your kind words mean the world to us. This company is amazing - quick service and a level of customer service that is over and above. We are thrilled that you would not hesitate to order with us again. Thank you again for your kind words!
Thank you Robert for the 5 star rating of HugglePets! It's great to hear that it does the job for you. We're pleased to have you as a customer and value your opinion. Kind regards, HugglePets 🐾
“Quick delivery of dog kennel, however it was broken when arrived. Used website to “contact” and had nothing back! Luckily my husbands handy so we can make do and use the kennel but doesn’t seem to be another way of contacting the company other than this “contact” page and I guess they can ignore you if they so wish! Disappointed”
Hi there, Esther.
I am so sorry to hear that you did not hear back from us as quickly as you'd hoped. At the time, we were having technical difficulties with our contact web page.
I can see that we tried to resolve this matter for you by requesting an image of the instructions, by you circling which parts needed to be replaced.
Kind regards
HugglePets
Good afternoon, Kathleen. Thank you so much for your valued 4-star review! I am so sorry to hear that the item you ordered came with the incorrect part. I can see that a replacement was sent to you. Kind regards, HugglePets
“It's second time I've ordered an xxl cage from Huggle and it's cheapest I've found and it was delivered the day after and its great quality metal cage with a metal bottom tray I've previously bought a xxl cage from a different place but the bottom tray was only plastic and it didn't last very long. I'd definitely recommend Huggle”
Thank you, Claire, for your 5-star rating of HugglePets! We are so pleased that you are a loyal customer who enjoys the quality of our xxl metal cage and metal bottom tray. We appreciate your positive review of our product and service, and hope to continue providing you with the best experience. Thank you again! 🐾
Thank you so much, Caroline, for giving us a 5-star rating! We're delighted to have such a loyal customer and we really appreciate you taking the time out to show us your satisfaction. We strive to provide our customers with the best service and quality products and it's great to know that Always very quick service & quality products is something you've consistently experienced. Thank you for your continued support!🐾
Thank you so much, Denise, for your wonderful 5 star rating of HugglePets! We're delighted to hear that your canaries are so pleased with their new home. "This cage looks fabulous and was easy to install - my canaries are very happy with it!" We're thrilled to hear it!🐾
Thank you so much Sam for rating HugglePets 5 stars! We really appreciate your kind words and the loyalty you've shown us as a customer. We're truly happy to know that you are happy with Speedy postage and the services we have provided. Thank you again!🐾
Thank you Louise for giving HugglePets a 5 star rating! We are so happy to hear that your bunnies love our products and that you've had a great experience with our service. It really warms our hearts to know that our furry friends are as happy as can be!🐾
Thank you so much, Dionne, for taking the time to give HugglePets a 5-star rating and for your kind words. We really appreciate you noting that the service and delivery were absolutely perfect all round. Thank you again!🐾
Thank you so much Karl for your 5 star rating of HugglePets! We really appreciate your feedback and are glad that you found our quick delivery and good quality to be satisfactory. 🐾
Thank you so much, Stephen, for your amazing 5 star review of HugglePets, and the beautiful photo! We're super glad you had a great experience with us and we appreciate you being such a loyal customer. Thank you for your kind words and we look forward to seeing you again soon!🐾
“We've ordered from you several times and have no complaints at all. The last time was for an excellent quality collar in a more unusual colour than previously requested. We received the same excellent standard. Many thanks”
Thank you so much for the great review, Kath! We are so glad to hear that your experiences with HugglePets have all been positive! We appreciate you taking the time to share your experience with us. It's great to hear that the last time you ordered from us, you received an excellent quality collar in a more unusual colour than before. Your feedback means a lot to us, and we thank you for your continued patronage and support 🐾
Hi David. Thank you for your 3-star review. I am sorry to hear this. I can see as per the tracking details, your item was delivered on 24-08-2023.
Kind regards, HugglePets
Thank you so much Karen for your 5 star rating of HugglePets! We are delighted that your great-granddaughter has found joy in her new fish tank. Thank you for your kind words.
Thank you for your 5-star rating of HugglePets! We appreciate you taking the time to leave us your feedback. We're delighted to hear that you found our delivery fast, our product fantastic, and our prices great. We will certainly be looking further into our packaging to address any issues you had. We apologise if any inconvenience was caused by this. Kind regards
Thank you so much for your amazing review of HugglePets, Nicky! We're so glad to hear that you positively love the collar and that it has just what you were looking for. We appreciate your five-star rating!
Thank you so much for your 5 star rating of HugglePets, Susan! We are so pleased to hear that your package arrived quickly and in good order. We really appreciate your business and great feedback!
