“The bird cage I purchased is excellent, however one of the starter perches was missing and also a budgie toy was also missing. Emails have been exchanged and I am just waiting for this to be resolved. The packaging it came in appeared to have been torn and parcel taped up”
Thank you so much for your valued review, Jeannie! I am so sorry to hear this, I can assure you that this is not the standard that we expect. I can see that the replacements were sent out to you, thank you so much for your understanding in this matter! Kind regards, HugglePets
“Packaging left a lot to be desired. 2 bulbs squashed in too small a box resulting in one of the bulbs being broken. When I contacted Customer Services I thought they were rude and unhelpful. I got an email back which almost insinuated that I had broken the bulb. They wanted the damaged bulb sent back in the original packaging at my expense.”
Good afternoon. I am so sorry to hear that you feel this way. Please could I ask you for more information regarding your negative feedback? I am unable to find any correspondence with the email used to place your order, I also can't find any correspondence quoting your order number. Once we get this from you, I will be able to look into this further for you. My sincere apologies for any inconvenience caused. Kind regards, HugglePets
“Incorrect order sent. Trying to return. Emails back and forth, still no return process started. Huggle Pets keep saying I return it, I keep say yes that's what I want to do. Round and round we go. No one is sending me any details how to return!.”
Hi, Emma. I am sorry to hear that you feel this way. I can see you reported that you were missing items from your order, once this was reported we organised these to be sent to you at no extra cost. We were then informed that you wished to return the item, therefore we organised a collection for the item to be returned. This item was refunded once it was returned to us. Apologies for any inconvenience caused. Kind regards, HugglePets
Hey David. I am so sorry to hear this. Do you have any photographs of this at all that you are able to send to us? We would like to resolve this matter for you as soon as possible. Thank you, HugglePets
“A speedy delivery. But, unfortunately their contracted delivery vans need to ensure they deliver at the correct address as sign-posted outside the property.”
Thank you so much for your valued review! I am sorry to hear that Yodel delivered your item to the wrong address, I am however glad to see this has been received. We have passed all information on to Yodel, as this is not the standard that we expect. Kind regards, HugglePets
Thank you so much for your valued feedback, Noel! I am sorry to hear that there was a slight delay, I am however glad to hear you have now received your order, and are pleased with it!
“Very good value and prices, fast delivery even for standard delivery. Their was a couple of items I needed out of stock but I worked around that, I’d definitely recommend”
“Fantastic service. I accidently pressd 'click and collect' not releasing it was in Wolverhampton!..As I'm I. Weymouth this was not ideal to collect. I messaged explaining the situation and without hesitation 'Hugglepets'sent the dog crate the next day. Excellent service. Would highly recommend.”
I am so sorry to hear this Angela, I can assure you that this is not the standard we expect. Having looked into this, I can see you have received your replacement. Again, apologies for any inconvenience caused by this! Kind regards, HugglePets
