“I would like the items available on the HugglePets website to be more precise. I thought I had ordered two of the product that I had chosen but when the product arrived there were four. Two too many. Not worth sending back as the cost would negate the purchase.”
“I bought a dog carrier for my dog. I was pleased with the quality of materials and design. However assembly was not as easy as stipulated. There was only 2 thngs to connect manually to make the product sturdy by slotting the pipes construction together with a spring loaded system. One side was a bit difficult to align but the 2nd side took me around 45 minutes with much adjustment to the material at the corners to enable full insertion. However once I completred this I am happy with the product.”
Hi there Rosemary, I am sorry to hear that you had trouble erecting our fabric crate. Please see a video below that may help you
https://www.youtube.com/watch?v=eeMciWHPbW8
Kind regards
HugglePets
“The bird cage I purchased is excellent, however one of the starter perches was missing and also a budgie toy was also missing. Emails have been exchanged and I am just waiting for this to be resolved. The packaging it came in appeared to have been torn and parcel taped up”
Thank you so much for your valued review, Jeannie! I am so sorry to hear this, I can assure you that this is not the standard that we expect. I can see that the replacements were sent out to you, thank you so much for your understanding in this matter! Kind regards, HugglePets
“A speedy delivery. But, unfortunately their contracted delivery vans need to ensure they deliver at the correct address as sign-posted outside the property.”
Thank you so much for your valued review! I am sorry to hear that Yodel delivered your item to the wrong address, I am however glad to see this has been received. We have passed all information on to Yodel, as this is not the standard that we expect. Kind regards, HugglePets
Thank you so much for your 4-star rating of HugglePets, Sarah! We are so glad you enjoyed your shopping experience with us and that the sizing of the new harness you purchased was accurate.
Thank you so much for your review, Nuala. We are delighted to hear that you found HugglePets quick and efficient and that you were pleased with the quality of the goods. We apologize that you didn't receive a confirmation email or communication in the interim and appreciate you giving us 4 stars.
Thank you for your 4 star rating of HugglePets! We're glad to hear that you had a good experience with us and were able to find a replacement bathrobe for your spaniel. We appreciate your business- thank you!
“I ordered a fabric crate for new puppy. Very good website and the customer service team were excellent when I realised Inhad ordered the wrong size. Item was refunded prior to shipping so I could order correct item. The delivery constrainsts set by Hugglepets were an issue. No safe place, no deliver to neighbour and no collection so I had to personally wait in until 7pm when the crate was delivered. No delivery time is given. The carrier offers all the above options but Hugglepets insist on person delivery only. I am very pleased with the crate. It is excellent quality and well priced”
Thank you so much for your positive rating, Lesley! We really appreciate that you chose to make HugglePets your go-to and that you've been a returning customer. We're so glad to hear that you were pleased with the fabric crate for your new puppy and that our customer service team could help you out when you needed it. We'll always strive to do better and make sure that we meet your shipping expectations in the future. Thank you again for your loyalty and support!
Thank you so much Tara for leaving us a 4 star rating! We really appreciate your feedback, and we're glad to hear you were happy with our quick delivery and good quality products. We also thank you for being a loyal and returning customer - it means a lot to us. We hope you continue to be impressed with HugglePets, and please don't hesitate to reach back out if there's anything we can do to help.
“Efficient service. Great products.
One problem hence 4 stars, is that I am not entitled to free postage as I live in an area outside Hugglepets free postage areas (Isle of Wight)”
Good morning, Mark. Thank you so much for your 4 star rating, Mark! We truly appreciate your loyalty to HugglePets and for taking the time to review us. We value your feedback and apologize for not being able to provide free postage to the Isle of Wight. We're committed to improving our services to make sure our customers are getting the best possible experience. Thank you again for your review and for being a valued customer. Kind regards, HugglePets🐾
“Product and speed of delivery good, however, I never received any e-mails regarding my order so I had to call to confirm receipt of my order and to ascertain delivery”
Thanks for your 4-star rating, Carol! We're glad you were pleased with the product and speed of delivery. We apologize for not providing timely emails regarding your order. We really appreciate that you have been a returning customer. Thank you for your loyalty!
Thank you, Kevin, for your 4 star rating of HugglePets! We appreciate your loyalty and valuable feedback. We are sorry to hear that the calming collar was not up to your expectations, but we are glad that everything else was brilliant! Please return the item if a refund is required. Thank you for your support.
Thank you so much for your 4 star rating of HugglePets! We are so pleased to know that you got exactly what you expected, and that it was delivered in perfect condition. We're sorry for the delay in delivery due to bank holidays - in a future order, we'll do our best to ensure that it's with you promptly. We also thank you for your loyalty – we deeply appreciate that you chose to shop with us again!
“I found the web site challenging to place my order. The product was smaller than I anticipated (my fault). Delivery not as quick as Amazon. Company was fine, no issues.”
Thank you so much for your 4 star rating of HugglePets, Margaret. I'm glad you were able to place your order on the website, even though you found it challenging. I apologize if the product was not what you expected but we are glad that you have had no issues with the company overall. Thanks again for the kind words!
Thank you so much for your 4-star rating of HugglePets! We appreciate your loyalty and are glad to hear that the supplied crate was in good order. We hope to be able to meet your expectations in the future as well. Thank you for your positive feedback!
Thank you for your four-star review of HugglePets, Emma! We appreciate your feedback. We will take your comments into consideration when evaluating our product selection. Thanks again!
Posted 7 months ago
Thank you for your 4-star rating of HugglePets, Emma! We appreciate your feedback about good prices and range of products. We will take your suggestion about Johnson products into account. Thank you for your review!
