“I am very peased with the Snuggle Puppy that I purchased . However , very disappointed to find out that it would appear that I cannot purchasr replacement heat packs for it anywhere in the UK !
They are available but it seems only from the USA - the postage is prohibitively expensive . So I cannot replace the heat pack .
Did not expect that from a quite expensive item .”
“The pet crate carriers suits our 4 cats and they are comfortable in them. I did order 4 off but only 2 off arrived. However, an email and phone call sorted this out and we received our full order a couple of days later.”
“I would like the items available on the HugglePets website to be more precise. I thought I had ordered two of the product that I had chosen but when the product arrived there were four. Two too many. Not worth sending back as the cost would negate the purchase.”
“I bought a dog carrier for my dog. I was pleased with the quality of materials and design. However assembly was not as easy as stipulated. There was only 2 thngs to connect manually to make the product sturdy by slotting the pipes construction together with a spring loaded system. One side was a bit difficult to align but the 2nd side took me around 45 minutes with much adjustment to the material at the corners to enable full insertion. However once I completred this I am happy with the product.”
Hi there Rosemary, I am sorry to hear that you had trouble erecting our fabric crate. Please see a video below that may help you
https://www.youtube.com/watch?v=eeMciWHPbW8
Kind regards
HugglePets
“The bird cage I purchased is excellent, however one of the starter perches was missing and also a budgie toy was also missing. Emails have been exchanged and I am just waiting for this to be resolved. The packaging it came in appeared to have been torn and parcel taped up”
Thank you so much for your valued review, Jeannie! I am so sorry to hear this, I can assure you that this is not the standard that we expect. I can see that the replacements were sent out to you, thank you so much for your understanding in this matter! Kind regards, HugglePets
“A speedy delivery. But, unfortunately their contracted delivery vans need to ensure they deliver at the correct address as sign-posted outside the property.”
Thank you so much for your valued review! I am sorry to hear that Yodel delivered your item to the wrong address, I am however glad to see this has been received. We have passed all information on to Yodel, as this is not the standard that we expect. Kind regards, HugglePets
Thank you so much for your 4-star rating of HugglePets, Sarah! We are so glad you enjoyed your shopping experience with us and that the sizing of the new harness you purchased was accurate.
Thank you so much for your review, Nuala. We are delighted to hear that you found HugglePets quick and efficient and that you were pleased with the quality of the goods. We apologize that you didn't receive a confirmation email or communication in the interim and appreciate you giving us 4 stars.
Good afternoon, Kathleen. Thank you so much for your valued 4-star review! I am so sorry to hear that the item you ordered came with the incorrect part. I can see that a replacement was sent to you. Kind regards, HugglePets
Thank you for your 4 star rating of HugglePets! We're glad to hear that you had a good experience with us and were able to find a replacement bathrobe for your spaniel. We appreciate your business- thank you!
“I ordered a fabric crate for new puppy. Very good website and the customer service team were excellent when I realised Inhad ordered the wrong size. Item was refunded prior to shipping so I could order correct item. The delivery constrainsts set by Hugglepets were an issue. No safe place, no deliver to neighbour and no collection so I had to personally wait in until 7pm when the crate was delivered. No delivery time is given. The carrier offers all the above options but Hugglepets insist on person delivery only. I am very pleased with the crate. It is excellent quality and well priced”
Thank you so much for your positive rating, Lesley! We really appreciate that you chose to make HugglePets your go-to and that you've been a returning customer. We're so glad to hear that you were pleased with the fabric crate for your new puppy and that our customer service team could help you out when you needed it. We'll always strive to do better and make sure that we meet your shipping expectations in the future. Thank you again for your loyalty and support!
Thank you so much Tara for leaving us a 4 star rating! We really appreciate your feedback, and we're glad to hear you were happy with our quick delivery and good quality products. We also thank you for being a loyal and returning customer - it means a lot to us. We hope you continue to be impressed with HugglePets, and please don't hesitate to reach back out if there's anything we can do to help.
