“Bought tank with faulty filter,took ages for them to respond and when they did they kept asking for more and more video to prove it was broke,still haven't got it replaced.never again”
Hi
I am sorry to hear that you feel this way. I can confirm from listening to all recorded telephone calls with you. After checking all email correspondence, as explained, with the first footage received from you, this was sent to the supplier who advised us that the pump initially makes noise, which is air resonance, and that the air will be out of the system after approximately 24 hours. We kindly request that you wait this time to ensure that the noise from the filter was not due to this reason. After you reported this to us again, we requested further footage, to see if we could determine what the issue was and again forwarded it to the supplier in order to get their opinion. Unfortunately, during this time of getting the issue resolved from you, we received a number of abusive phone calls, and a number of abusive emails, which is not tolerated here. A replacement part was shipped to you in order to resolve this matter. Thank you, HugglePets
“Extremely satisfied ordered and delivered within 2 days excellent communication the delivery information was sent to me straight after ordering then sent updated info right up to delivery”
“I bought a dog carrier for my dog. I was pleased with the quality of materials and design. However assembly was not as easy as stipulated. There was only 2 thngs to connect manually to make the product sturdy by slotting the pipes construction together with a spring loaded system. One side was a bit difficult to align but the 2nd side took me around 45 minutes with much adjustment to the material at the corners to enable full insertion. However once I completred this I am happy with the product.”
Hi there Rosemary, I am sorry to hear that you had trouble erecting our fabric crate. Please see a video below that may help you
https://www.youtube.com/watch?v=eeMciWHPbW8
Kind regards
HugglePets
Hi Brian,
Your order was split into two consignments due to the weight of all items together. Tracking information for both parcels would have been sent to your email once they were dispatched 😊
Kind regards
HugglePets
Hi there. I am so sorry to hear this. I have checked and I am unable to find any correspondence with your email address. Are you able to contact us, please? Kind regards, HugglePets
“I have ordered two ancol super soft sage green dog beds from Hugglepets. The first was to Sam all so I telephoned the store for return advice. Excellent customer service, friendly polite and professional. I ordered the larger one. Excellent speedy delivery and product but my dear little Shih Tzu won’t go near it. Will return but highly recommend Hugglepets for service and products.”
